Edible Arrangements

Absolutely appalled at the level of customer service i received at this store today. I ordered an edible arrangement online (one of the larger ones) for pick up in 7 mins. I got to the store to pick up the arrangement and it was far smaller then the one that I ordered. When i brought this up to the employee she told me I was wrong. I was confident that i wasn’t as I went back and forth on what to order, but all of the arrangements were much larger then the one that was created for me. With this she went into the back (where it was obvious she had a male friend visiting her) and came back and said yes you are right, there should have been 4 pineapple cupcakes and the arrangement i was holding had only 1. When I asked her if she could make the new one she told me no. I asked her why that was she said well i can do it if you come back in 30 mins. I explained that this didn’t make sense when they offer pick up on this product in 7 mins. She said I was lucky that the one she made me was done on time because they are to small of a store and they are not busy enough to offer this service. I said unfortunately it is offered online so to be told they would not honor it was not acceptable. After she couldn’t make the new arrangement i asked her to refund the difference in product. She told me no she could not do refunds. I asked her to call a manager. She disappeared and came back in 5 min and told me she could give me a box of fruit to replace what was wrong. I told her no, that i wanted the arrangement I ordered or to be refunded the difference in product. I asked her to get her manager on the phone, she impolitely told me that her manager did not want to talk to me. She told me that I could leave without the arrangement and she would refund me tomorrow. Unfortunately the reason i ordered it was because i needed it that day (funny right?). I cant believe that such a large company can treat customers this way especially when it was something that their employee did wrong. In fact if she didn’t have a male guest visiting her at work, I’m guessing she would have had the time to fix the arrangement or better yet might have completed it correctly in the first place. Advice to everyone… take your business elsewhere. Cookie Bouquets have never had such issues.

Here’s the trick: don’t order during their major holidays.
I was a temp worker for Mother’s Day.
I worked the week before Mother’s Day and the worker was so careful and meticulous. I quote «People pay a lot so I want them to be happy with this.»
By the time the weekend rolled around, the bouquets were looking kinda crazy. It’s a 3D product but people resorted to row placement — row of melons, row of berries, etc. It’s supposed to look like a floral arrangement! The premium that you are paying for is the aesthetic appeal; I wouldn’t pay money for that.
On Mother’s Day 2013, the store was filled with waiting customers so the cashier pulled kitchen staff who had no idea what to do; she repeatedly screamed the same command until the one girl cried. It was really uncomfortable.