Doubletree Guest Suites

My love and I stayed here this past weekend and I left with mixed emotions. The room was extremely nice a very spacious. When we first arrived the room was freezing in there. We turned the heat up and left for dinner for about 2 hours. It was still freezing when we returned. We called the front desk and help arrived immediately. After about the minutes of trying to fix the issue they moved us to the room next door. It was a bit inconvenient to pick up everything and move. I was a bit disappointed by the fact that the only accommodation they gave us was an additional set of breakfast buffet coupons despite us telling them that we already had some… so basically we received no accommodation for our inconvenience. I will return simply because I did love the hotel but it won’t be my first choice anymore.

OMG, I am very upset. I am attending a conference at this hotel spring of 2016 and in order to book my room to stay together with the other attendees I am charged a premium of the base rate. WOW. I received a bill for 310/​per night. About 30% more than if I walked from the street. I have never heard of such a thing. Customer service was extremely frustrating! Long hold times and had to repeat my credit card number 5 times before Nicole got it right.

Went to a wedding there recently, food was undercooked, no bread on tables, wine bottles were taken away after 1 pour, no coffee cups on tables and never saw a pot of coffee anywhere after meal. Liquor was third shelf at best, service staff barely understood English if at all. I would never recommend this place for a wedding reception, there are better places within a few miles. The «manager» was a snarky little twit that needs to enroll in a Hotel and Hospitality school. Save your money and find a different venue.

Not impressed with this hotel at first, the customer service was very challenged when it took three rooms to get things right– then to encounter the worst bartender EVER! He seemed to think it was my task in the bar to wait on myself– we go to those place for that service right… three nights of waiting on myself which included leaving my table to stand at the bar and wait for him to take my order– refill my drink and then to pay– I went the next step and CLEANED MY OWN TABLE AT THE END IF THE NIGHT!!! Fortunately I met up with the manager the my last night there and she took care of my problems by assigning a personal waitress for nite and offering a very nice comp package! The Hilton people understand that customer service can make or break your business. A shout out to the restaurant manager for making wrong things right!

Very comfortable rooms and highly recommend the 7^th floor upgrade to the lounge access. Very quiet and nice for early coffee/​mini breakfast and for wine and snack before dinner. Staff is nice and courteous. Will stay again. The only concern is the front desk, there is only one person responsible for everything! They are great but under staffed. Everyone has been very nice! I will stay here again!

Not off to a good start…
I’ve called three times this afternoon to ask two simple questions (confirm my reservation and give me an approx taxi fare from O’hare). I haven’t been able to ask either question as I’ve been put on hold twice and no one has returned; third attempt: no answer, just continuous ringing. Wow. It’s gonna be a long three days at this establishment…

I travel quite frequently for work, and stayed here for a work trip on short notice. I’m Marriott platinum and only stay at Hilton properties when no Marriott properties have rooms available (less than 48 hours notice). I’m giving this Doubletree only one star due to crappy parking, lack of security, and a loud atrium. It’s either a renovated embassy suites or modeled after one. It was clean and spacious, staff was ok, (I had to ask where the elevators were and got a patronizing response), but as a single female business traveler, I did NOT feel comfortable walking so far by myself carting my luggage. I also noticed you had to walk even further, around to the lobby entrance after a certain hour (no key card access). And yet, still no security. In my 10 years of traveling, this is one of the handful of places I have felt unsafe.

Rooms are spacious, more of a suite with a separate bedroom and office area. The fridge is a step larger than the std hotel cooler and the microwave and coffee maker are new. The view is probably better at other times of the year when trees and flowers aren’t dormant. The fare in the restaurant is better than most, although on week nights the service is a bit slow. Overall a nice place to stay, and if you have business at the adjacent convention center/​business center it doesn’t get any better than this.

Huge room for a good price ($ 130) just got the room to get drunk as hell in. Free shuttle to 5 mile radius when you’re going out to the bars its super convenient. Clean rooms nice pool and hot tub. Only negative is the hotel bar sucks ass and there’s no free WiFi

The room is nice inside. Plenty of room. I just can’t get over the fact that I can pay a quarter of the price for a cheap hotel room with free Wi-​Fi, and the hilton brand is determined to make you pay for something that no one charges for anymore. I can’t give a better rating until I can get free Wi-​Fi outside the lobby.

Let me start with the best part, the service. From the front desk to every person we interacted with the people were so helpful and pleasant. We had a couple of extenuating circumstances that happened while staying and one happened in the middle of the night. The staff when contacted was helpful beyond just bringing what we needed but also brought a few other things they thought we could use. There is good service and then there’s what we experienced at this hotel. The only issue is the bathroom was the cleanest but also wasn’t terrible. Tolerable but easily could have been better. The room size was great as we traveled with 4 and having a suite is very helpful. The location is convenient to restaurants, shopping and the highways so getting wherever you need is very easy.

Stayed one night, room was ok but bland and smelled off. They lost my reservation for the next two nights and still tried to charge me for it. Finally Andrea, a manager, took thirty minutes to find another room at a much higher rate and ten miles away before trying again to take my money. Most ridiculous situation I have ever had with a hotel. Stay elsewhere.

Stayed at this hotel for a wedding at the Esplanade Ballroom down the road. Hotel gave a very reasonable price for the wedding block. Room was very large with a good size sitting area and a door to close off the private bath and bedroom area. The Bride’s parents had a small gathering in their room between church and reception and the room was able to accommodate a lot of people. Even though we were off of the main front desk area on the second floor/​balcony we didn’t hear any noise from the lobby area after we got back to our room (late ish because of the reception)

Love the ambience inside. Not to be fooled by lack of extravagance on the outside, the inside is beautiful. Was in a king suite which is very spacious. Great front desk service and fast internet. Definitely recommend

Stayed at the double tree for one night just to get away from the city. Online pictures do not do this place justice. Power revolving entry door opens to a nice lobby. They had a youth hockey league staying there so it took a bit of time to check in. They welcome you with a pre packaged chocolate chip cookie. An older hotel that they’ve refurbished and it works. Nice sized atrium lined with the the room doors. 3 elevators with glass windows to see the atrium as you ride the elevator. All the rooms have double doors with huge glass windows covered by black out curtains. As you enter the room you see a couch, chair, coffee table, lamps. The office table is in front of the 42inch t. v mounted on the wood back wall. Its all one piece. The safe is in the office desk cabinet. They have a Hilton standard sink, microwave and mini fridge combo in the Corner. The door separating the bed room is an older door and is the same as the bathroom door. Bathroom is nice. Huge mirror. Bathtub seemed a bit cramped. Shower head was at my chest and I’m 6’3″. Wooden shelf under sink to store toiletries. Bedroom was very comfortable. A smaller t.v. my feet hung off the somewhat springy bed. Black out curtains. Drawer space. Another small office table and chair.
Small issues were that some of the electric sockets didn’t work. Thought the tv and lamp didn’t work until I switched sockets. The vent is above the closet in the middle of the room and was pretty noisy and the vents were too small for the rooms. Was cold in the middle of the room and hot on the corners. The hockey convention had children running the floors and a wedding reception in the atrium. The main entry door to the room lets in all the noise. The second door to the bedroom keeps out some of the noise but its still loud. The pool was nice but a bit small and the water needed to be cleaned. Too much Chlorine. started to irritate my eyes after 10 minutes. They have a hot tub and a nice sized sauna. Staff was very helpful. This place seems to get a lot of business in their conference rooms that take up the entire 1^st floor basically. Wedding one night and they were setting up for something the next morning. A great stay for the price I got. would definitely stay as a family get together or some other type of convention. Questionable as a romantic getaway.

Housekeeping and room service is wonderful. The rooms are clean and I appreciate as a diamond member access to the Executive Lounge. The front desk staff could use some training in customer service. Their skills are lacking. In the two weeks I’ve stayed here I received a faint «hello“when I entered the facility to check in. No other greeting or salutations such as „have a great day at work“ or welcome back, how are you»? When someone travels for a living and leaves their family and friends, it’s nice to be treated kindly by the hotel staff. it just makes being away from home a little easier. In other words. Teach the front desk staff to be respectful. Snobbery isn’t becoming of hosts!

Worst hotel experience of my life. This place may give you a free cookie, but thats it. I had the worst customer service ever here and this place is OVER Rated, parking is bad, wifi is $ 10 per night and awful. The food is SO pricey and food below average. I would never stay here again unless I was forced at gunpoint. Even then I Might take the bullet, this place is that bad.

Excellent hotel, clean rooms, but parking is tough — and Wifi is not free
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So this was the hotel recommended during my business conference.
I figured, I only needed a place to catch some Z’s and take a shower so I wasn’t too interested in the amenities.
Needless to say I was pleasantly surprised!
The core of the hotel is centered around a large inner atrium which makes it look like a cruise ship. Interestingly, the front door to every room was a double glass door that are covered with window shades.
The rooms were quite modern and the room came with a living room as well as sleeping quarters. The bed was quite comfortable.
Although there is Wi-​Fi throughout the hotel, it is only free in the lobby. The guestrooms it is $ 10 a night unless you are a Hilton gold member.
Another thing to note is that the parking lot was quite full, especially when they have a convention going on in the daytime and multiple spots were taken up by piles of snow.
All in all, this was an excellent hotel and worth checking out if you’re in the area.

This is mad late… I was here as a guest for NYE Celebrations!
The layout is odd to me all the suites have a glass door with shear curtains that face inward… imagine old motels which we outside you can look across the lobby and see your neighbors room… and forbid if you have your doors open. The bedroom/​bathroom have a solid door you can close out. The glass door is in the «living room» area which is cool for the type of party I was there for… we had a party from room to room and people cooking/​crockpot/​bartending in preparation for the midnight drop.
The staff was well prepared for the very large party rush that annually takes place and were kind as well as accomodating to all guests. They proved they could handle kids/​adults alike who aren’t their normal guests. The location is easily accessible from the highway and very neatly manicured.
Oh and enjoy the cookies! Those cookies are so good and I always end up buying a can before departing.
We use it for my company and I would also suggest it for out of town personal guests.

It’s a typical doubletree hotel. It’s a little awkward entrance, the hotel sits a little back from the road. But there is decent signage on the hotel that you can find your way.
It felt like a larger than normal doubletree, certainly more meeting room space. I was traveling on business so I was just spending the night. What I thought was odd the centrum area wasn’t being used, not for breakfast or any evening events.
Front staff was friendly, room was generally typical, one issue the shower head old and only five feet high. Ok so maybe it wasn’t five feet high, but it was an older design, and I assume these will be updated soon.
So it’s decent hotel in the western suburbs, real close to lots of shopping and a couple of major highways. Not close to any major attractions, and 20 – 25 miles from downtown.