Ace Overhead Door

Talk about fast service! A friend of mine recommended Ace after he had used them for a new door. When my spring broke I was in a real pickle because my cars were both stuck in the garage, thank goodness Ace swooped in to save the day and had my door fixed pronto! Fast friendly service at a fair price, what else could you ask for? I used them again to fix my opener, for some reason it just stopped working, their technician Mark had it diagnosed quickly and fixed it for a fair price. Great company, highly recommended!

My 92 year old mother had the misfortune to purchase a new garage door from Ace Overhead Door (Downers Grove, IL). She was required to give a $ 100 deposit so that the door could be ordered, but the delivery was delayed.
By the time the door was installed, my mother had forgotten that she had paid the $ 100 deposit, and there was no reference to her deposit on the final invoice.
Consequently, she paid the full amount of the new door, some $ 1,200.00.
A few days later, my mother remembered that she had paid the deposit and attempted to contact «Steve», the person with whom she had dealt when the door was purchased. Steve was never available, but she did speak to «Donna» on several occasions regarding the overpayment.
My mother first was told that someone would drop off a $ 100 check to her. After several days had passed and more telephone calls, Donna then said that a check would be mailed.
This run-​around lasted for three weeks, at which point my Mom asked me to help her. I’ve contacted Donna twice — the first time I spoke to her and was told that a check would be sent within two days, but it wasn’t.
The second time (a week later) I emailed Donna and said that, if no refund had been received within three business days, I would publicize the company’s unscrupulous behavior. The deadline has passed.
This matter is simple and straightforward: the company has refused to refund my mother’s overpayment. If you prefer to deal with ethical companies, you should have no dealings with Ace Overhead Door.

I called them to fix my garage door and was told that someone would be out in the afternoon and they would call on their way. At 4:50 I never heard from anyone so I called back. The woman that answered the phone said she would get in touch with ‘him’, took down my number and that she would call me back. After waiting half an hour and hearing nothing, I called back and got answering machine and left a message. No call back. I left two more messages. Nothing still. Never even heard anything until I called them back the following day. I never did get a straight answer on what happened or why no one called back OR why nobody showed!