Strafford Appliance Co

My parents moved to Somersworth almost 60 years ago. They have always supported local businesses and enjoyed the more personal interaction. The cost of anything at smaller businesses is always higher, but for them it has always worth the cost to have the face to face experience.
The last washer/​dryer that they purchased from Strafford Appliance has changed their mind about the ease of shopping locally. Basically, Strafford Appliance sold them the appliances and then were done with them. The top load washer was horrible. The close would come out completely twisted and knotted up, and the machine wouldn’t drain completely. The most clothing they would put in the machine was no more than what I would call a medium size. The machine was never overloaded. When they contacted Strafford Appliance, they were told by the gentleman that answered the phone that his wife had one, and that was how it worked. Seriously???
They were then directed to contact the manufacturer. The manufacturer had someone locally attempt to fix it on two different occasions. It went on for months. The manufacturer finally swapped their machine for a new one.
If you are looking for personal service, don’t bother with Strafford Appliance. They are not there to help anyone if something goes wrong. They are only there to sell product. You can purchase an appliance anywhere for significantly less.

I will never do business with this company again. We bought an entire suite of appliances for our remodeled kitchen… refrigerator, stove, dishwasher, microwave. We immediately had problems with the refrigerator. delivery people scratched and dented the door. Called them to replace it …2 weeks later they finally did but the door was out of alignment with other door. Called them again…2 weeks later new door replaced but still didn’t align. Tech said frame was bent on entire fridge. Called Strafford again. was told I needed to call Frigidaire myself. Shortly after the entire refrigerator stopped cooling due to misalignment of doors. I have gone 2 weeks with no refrigerator and it seems as though Strafford Appliance could care less. If I did not call the service department daily I probably would never hear from them. Their Service Department is the worst… ever…period

These guys have been great. The sales staff is knowledgeable without being pushy. My parents bought a washer from them and, upon installing and testing it, the technician didn’t like the way it sounded. He took it away and came back with another the same day. Try getting that kind of service from Home depot.
I have since purchased a washer and dryer from them myself and got the same kind of service. The installer tested everything, and made sure the washer was working well, through all of its cycles, before he left. A few months later, I broke the latch on the washer door when I was rushing past it one morning. I called them that day, expecting to have to order the part and be without a washer for a week or two. Not only did they have the part in stock, they even made arrangements so that I could pick it up after hours.
I probably won’t even look elsewhere when it’s time for another appliance purchase.

We have bought all of our appliances at Strafford Appliance! We can’t imagine going anywhere else! We loved the one on one attention that we received from the sales team, something you don’t always get at the big box stores! We look forward to doing business with Strafford Appliance again!

In this time of box stores with staff who barely can pronounce the brand names, it is so refreshing to find an appliance dealer who is knowledgeable and service-​oriented.
Apparently this store is part of a buying group that enables it to match the prices of the big «discount «stores. And the personal attention and service are far above the box stores.
I’ve bought a TV and refrigerator and plan to go back as my other appliances need replacing.

I would NEVER buy an appliance here again. I wanted to support the small independant guy but. .. I bought a Frig, stove, dishwasher, microwave and washer and dryer once the appliances were paid for that was that. When the dryer broke they told me they didn’t not service Portsmouth area. So much for supporting the independant guy. I had to go through the BBB to get the situation resolved.