PetSmart

My daughter and I bought 2 rats from PetSmart in Dover, DE on Thursday. We also bought bedding from this store, as they were use to being in it. I noticed they were sneezing and had signs of respiratory infections. I called the store and asked to speak with a manager on Saturday. I informed her of the rats being ill. She told me to bring them back, they will treat them, and then I have to buy them back. I said absolutely not. I do not know who will be treating them, how they will be handled and how long it may take. (2 – 3 weeks is a long time in a rattys life) I told her I would take them to my vet to be treated. The manager informed me I was being rude. I told her I was not being rude yet. This PetSmart is selling sick animals, and the policy is ridiculous. I told her twice I knew she did not cause the animals to be ill, and it was not personally her policy. I have never met anyone in the position of a manger so unprofessional and rude in my life. The woman who sold us the rats was very helpful, and you could tell she cared about the animals, but the manager I spoke with was horrid. Please do yourself a favor, do not buy animals from this store. I would have given this a «no star» rating if it was allowed.

We started coming here after we adopted our dog and realized our at-​home training wasn’t going to be enough for her!
We signed her up for puppy classes with Marci who was really great. She spent so much time with us working on the specific things that we were having a hard time with (crate training, separation anxiety, and general listening!).
We also used the grooming salon for her — you do not need an appointment to get a dog’s nails trimmed, but you do however need an appointment for any other grooming service. Derrick was always so great, he would always bend down to the ground and hug our dog so she would feel more comfortable as she was going back there because she was scared of the loud noises.
She always smelled great when we picked her up after having her groomed.
I would highly recommend coming here. All the staff are so friendly and knowledgeable.

They do a good job but fill up quickly so it takes a while to get an appt. And don’t be five or ten minutes late they will give your apt away to someone on the waiting list.
That’s why I stopped going. When you drive all the way there and then they say they can’t take you it’s very inconvenient. Waste of gas

Overpriced on almost everything, but convenient. Super friendly employees, especially if you have your pet with you, which you can do here.

I love this pet smart took my dog myssi for training — Marci the trainer is fabulous!!!
Always good service and friendly staff — also downloading coupons big plus!

I take my beautiful dog here for grooming every month. They know us and I feel comfortable leaving him here for this service.