Gevalia Kaffe

Probably one of the worst customer service departments one can deal with. Got my free black stainless coffee maker after placing my first order. Worked fine for 5 – 6 months and then failed. Called Gevalia and was assured a replacement would be sent immediately. When it arrived, it was the wrong coffee maker. I called Gevalia and they told me to keep it or throw it away because returning it would not be economical. Never received the correct replacement. After 6 calls to their resolution dept. and after 10 weeks of waiting, they claim the coffee maker due me is on backorder and if I want a white one, I still have to wait 4 – 6 week again. This is a SCAM and their refusal to honor their warrant is a SCAM. They are very pleasant on the phone but their actions leave a lot to be desired. STAY AWAY!!!
Mark F

OMG, Do Not Buy Coffee/​Tea or Etc from this company. After the last review on Unilocal,Twitter and Facebook, you would think this business cares to redeem themselves.
Guess Not!
BTW, someone from Gevalie sent me a message on facebook afte they read my posting on Jan 27, 2013 about them and said «I will have someone call you back». Well, lets see, it has been 2 months and 3 days and still no call, WOW !! Great customer services huh. They are full of themselves. I am posting this again to let everyone know this is what happens after approx 17 years of being loyal to them.