Five Star Limousine

Would not use again. Unprofessional would be the first word that comes to mind about the service provided. «Limo» had groceries in the trunk and a car seat in the back passenger seating area. Vehicle was not clean. The driver was so unsafe that he was almost in three separate accidents during the short drive to the airport and that was only my ride from Dover air base from DCA, the ride back the drivers 6 year old son was in the car with me, I have children of my own so I am used to kids but if I was running a limo service I would not take take my son to work with me. Do yourself a favor, save your money and frustration do not use this company.

I worked with bill to schedule a pick up in Wyoming Delaware and for several reasons, I ended up having to cancel at the last minute. Bill had arrived at the location ahead of schedule and was very understanding. I spoke to him afterward and he was very understanding. I would definitely call five star if I needed a ride in the Delaware again.

I am military aircrew and accustomed to shuttles and having to work with drivers to figure things out, but this shuttle was beyond difficult and super unprofessional. We had confusion as to where to meet up at the airport… which is fine. Except the driver was unable to talk on the phone to help guide us to him. Meanwhile the owner/​dispatcher was having to play intermediary while really being of no help at all. After 30 minutes of trying to figure out where the shuttle was, we finally met up. Only this is where the fun really started. The van had stuff in the back (where they knew we would be placing luggage) and magazines and boxes all in the front seat and between the passenger seat and the driver seat. The front passenger seat was useless to us as was the back seat since it was now taken up with luggage in part due to the stuff in the luggage area in the very back of the van. On the way from Philadelphia International to Dover, DE we had to stop for gas! I don’t understand how it’s possible that a service could even pretend to call itself professional when they don’t put in enough gas for the trip prior to picking up passengers. Only, when we stopped for gas the bathroom at the gas station was closed for cleaning. Which meant we had to stop 5 minutes later for our driver to use the restroom at McDonalds. Wonderful. Our 11 hour day of travel is just this much longer. The owner knew we were going to be staying on Dover AFB and that the driver would need to be able to get on base. He waited until we arrived at the airport for the pickup to let us know the driver didn’t have a base pass any longer (it expired Jan 2015) rather than letting us know upfront. Finally on the way to Dover AFB we had to stop to pick up a receipt in the owner/dispatcher’s home mailbox rather than it being email/​faxed like a professional service. All in all, our 1 hour ride ended up being over 1.5 hours. This is after a 6 hour flight and and all the airport hassle. All this and the shuttle cost twice as much as a very similar length ride in the California Bay Area. I would never, ever recommend anyone use this shuttle service.