Elite Chimney Restoration & Maintenance Service

I got 3 quotes for a chimney liner after a water heater replacement.
Elite priced the job very competitively. One competitor quote was about 25% more.
They were the ONLY contractor to call me back within 5 days after I left a message saying I’d like to ask a few questions about the quote. They called back the next day (I had called everyone on a Sunday). I spoke with them 4 more times through the Q&A and correcting some pricing. They always called back within a day or less. Whoever they have as the admin is on point. Elite if you are reading this give her a high-​five.
The company that called back 5 days after was much more expensive and their quote had less information on the quote about what was included. They also missed problems with our chimney that the other two quotes included. Maybe that competitor doesn’t have as much attention to detail… I know I don’t want them doing the job.
On the topic of being responsive:
I have worked with contractors pretty often as I had a 3 unit rental. I am used to them often not calling, being late, etc, and I pay attention to which do that. I prefer NOT to work with contractors who are late or not responsive because I don’t want to take time off work only to have them no-​show. I also feel more responsive contractors do better work, delay the job less, and don’t come back with more add-​on costs.
Before inspection by town:
I still need them to finalize a few things so I will update this after. But they did most of the work, so I’ll comment on that.
They showed up on-​time. 3 guys to do the work. They were respectful of the house & mess. They didn’t seem to mind me checking on them 2 – 3 times during the work as well, and even showed me what they were doing (which looked really cool).
After inspection by the town:
They finalized the work. 2 guys came out, very respectful as were the original crew (different guys though). I didn’t ask for it, but they took pictures of all the work they did, so I could see, and even some in progress.
The inspector said it looked good, it was a quick visit (which is music to my ears).
Would I work with them again?:
Yes.
They had great pricing, were responsive, organized, and respectful. What more could I ask for. These guys bring up the rest with behavior like that.

We had them clean our chimney, repoint and replace the caps on both chimneys and then come back to complete with a weather proof coating. Both Cesar and Mike were very professional, explained in detail their process answering all my questions.

We had Elite clean out our chimney & wood burning stove and had them conduct a «level 1» inspection of our fireplace. They were neat, professional, punctual, and courteous. They showed us before and after photos on the spot and did not try to instill any fear in us or try to upsell/​cross sell us on additional work. We were most impressed with the evaluation report with photos that was mailed a few days later. Very professional and a welcome surprise.