Uptown Dental

This place is worse than bad! I only gave one star because you have to on this site! The dr pulled all four wisdom teeth which due to my smoking and my fault I got a dry socket. I admit it was my fault! Plus I ended up with two infected because he had to dig for 30 min to get the tooth out! They should have been cut out! Anyway I called and called begging for an apt to come in and get it fixed and antibiotics only to be told we have no appts! I called other dentist and they wouldn’t even look at it because it was post op work from another dentist! I cried and hurt till finally I went to the ER! Where they called uptown and they told the ER dr if I could be there in 15 min they would see me ! Well I can’t get from tanner villa rica to douglasville in 15 min! She said well then it will be Tuesday! What!?? Today’s Friday! I have been dealing with this since Tuesday now I have to wait till Tuesday! Omg the pain was unimaginable ! They wouldn’t even call me in more pain meds or even an antibiotic! the staff is beyond rude! All they do is chat with each other then act put out when you dare to ask a question! It takes hours to be seen ! It’s a mad house there and they don’t care about their patients! I finally found a dentist who helped me and I felt better instantly ! Don’t use this dentist if you can help it! I know they are one of the few that take Medicade but there has to be someone else who will take care of you and not A abandon you!

This place is enjoyable for a dentist. My family goes to them, and we haven’t had any major issues with them and I would recommend them to anyone living in the Douglasville area. The dentist have no issues with you remaining with your child during their visit. They are sociable and do a great job. I have had an appointment cancelled on me in the past, but was able to reschedule without issue. They also check with my insurance company prior to performing the necessary work to ensure that the procedures are covered and to get me a good quote on out of pocket expenses. I like knowing what I am getting into prior to.

Oh my god where do I start? This place doesn’t even deserve a negative amount of stars. They used to be so good I don’t know what happened. The only good reviews of them on here is from years ago. So don’t be blinded by that.
The wait time is ridiculous. If you wanna get seen by someone by 3PM you would have to schedule at 1PM. There’s always a two hour wait period.
The people behind the desks are beyond rude. I don’t understand how anyone can be as rude as them. All they do is socialize anyways you would expect them to at least be in a decent mood if they choose not to work.
I notified the new dentist that I had to get my wisdom teeth removed because the previous dentist had took X-​rays before and saw them. All she did was look at my mouth and said I didn’t have any. I had to tell her as a patient that she had to perform X-​rays first. When she saw that I had all four they told me I had to wait 4 weeks to know if my insurance would allow me to remove them. So I waited 4 weeks and they scheduled for me to have my wisdom teeth removed. Like they scheduled an appointment a month ahead and everything. So you know I had make those two upcoming weeks free and the morning I came in (I’m talking about THE SECOND I come in. I didn’t even have a chance to say hello or proceed to the desk yet) they notified me that they couldn’t perform the procedure today because they don’t have the equipment and the right necessities to perform it. I was beyond irritated, not surprised, but furious.
Another time, my sister had came in needing a fill in for a cavity. Keep in mind my sister always note what the doctors say to her before they do anything to her body, so the dentist notified her that she had a cavity in her bottom second to last tooth on her right side. She noted that and remembered it very well. The day she came to get a fill in they filled in the WRONG tooth. My sister who is very forgiving notified them of the mistake, yet they wouldn’t listen and disagreed. After a few weeks, the tooth with the cavity was still aching and got worse. She came back to notify them of the issue and they didn’t even care and just stated that they filled in the right tooth. They wouldn’t even look at it.
We were very loyal customers attending this dentistry for about 7 years now. It is ridiculous on how terrible their service has changed. They’re rude, inconsiderate, selfish, and reckless. The customer service is just unbelievable. You would think they’d be out of business by now.

Wish I could give a negative score. The office called me the day of my appointment and told me they would have to reschedule all 3 of my kids appointments that day because a Hygienist was out sick. Which would have been fine, however when she was looking for an appointment to reschedule and I requested an appointment after 2:30p, she very rudely told me that was impossible because everyone else schedules their appointments 6 months ahead. I had to remind her that mine were scheduled 6 months ago as well, she was the one calling me to reschedule. They didn’t have any appointments for over a month. We finally get an appointment and arrive to our appointment 15 mins early. They didn’t call us back until 57 minutes after our scheduled appointment time. Once the Hygienist is done (and she did fine), we waited another hour for the dentist to check their teeth. 3 hours at a dental office with 3 kids is ridiculous. It only took 1 hour to get all 3 of their teeth cleaned. 2 hours of waiting with no apology is unacceptable. Who knows when the dentist would have actually seen them if I hadn’t went and complained.

A woman walking by (not a patient) looking for traffic court. She asked a patient for directions before entering the building. We were waiting for dentist office to open. The employee who opened the door brought the customer inside, googled a map, and called traffic court for her since she was late. How awesome is that. What good people.

Uptown Dental is NOT the place to go. They were very late (I had a 3pm appt and did not get seen until 4pm). I was a new patient, and they did the billing incorrectly, stating that I owed a copay when my insurance covers routine cleanings 100%. I had to argue with them for a while before they got it straight. The business office appeared to be all about the MONEY! My daughters got cleanings and & Xrays, and after that they told me that each of my daughters had 3 cavities. I thought something was shady, since we have always been meticulous about going to dental appointments, and was never given a heads up that there was a watch on any teeth. Turns out they were LYING! I went back to my old dentist, and they did Xrays (4 months later), and guess what? No cavities. Also, when I called Uptown to ask for my dental Xrays, they told me it would be $ 28 per person for them to email them to me. I will be calling the BBB and also making other formal reports.

Me and my partner had an appointment scheduled, at which time I took a day off of work. Upon the scheduled visit, the receptionist (who was quite rude and unprofessional) stated that they tried to contact us to confirm the appointment 2 days prior, but never received a response, so they cancelled the appointment… and the next appointment available was 3 MONTHS LATER!!! We checked our caller ID and did not have any missed calls from Uptown Dental, nor any messages stating that we had to confirm the appointment. As a side note, they only had 1 dental hygienist in the office and the waiting room was packed! We will make it a point not to do business with them and will be reporting them to our dental insurance.