Ntb-National Tire & Battery

This review is about 2 months old…
So this is not the worst automotive place that I have used but it is NOT the BEST either. I wanted to give them a 4 or 5 star for the actual work performed on my car but the other things brought my score down.
They did a great job on my oil change according to my ex, but they are slow as hell. Really! I came at 10:00 AM and was asked to come back. That was okay with me because it’s not far from the mall and various other shopping places. So I came back at like 3 PM. I had to wait on someone to come out and great me. That was about 5 minutes. Then it took over 1 hour to finish my «It will be about 15 – 20 minutes tops!» oil change.
I asked them not to rotate the tires, not to check to see what else may be wrong with it, not to top off any fluids either. Just change the oil because my ex had just looked over it for me. I noticed that the young man was done with my truck as I patiently (LOL) watched him from the window in the waiting room. I went up front once I saw him driving my car back to the front. I then overheard a conversation between a customer and two employees. It was pretty heated. And I thought «If he closed his door then I might not hear all of this.». But I stood there for another 5 – 10 minutes as the line grew behind me with new arriving customers. Then finally someone came out to help us. This was the longest time I have ever spent inside an automotive place.
Good points are that they have a comfortable sitting area. There are TV’s, a vending machine, magazines, clean bathroom and I think I noticed a coffee maker. I appreciate the viewing window in the waiting room that allows you to see the staff working on your vehicles. I also like the fact that the waiting area is not too cramped and it was clean!