Marvis Simpson – State Farm Insurance Agent

Like a good neighbor… State Farm is there (to borrow a cup of sugar, take your lawn mower and break it and then bring it back to you without telling you… you know all the inconvenient stuff that goes along with neighbors)
We were with this office for years before Marvis took over (it was Arthur Strom back then)… State Farm inched up our premiums annually (okay… maybe they hiked up the rates by the foot). State Farm and Marvis Simpson were always happy to take our money… but then when you needed them… things went down hill QUICKLY!!!
After a hail storm struck our home in April of this year, State Farm sent out an adjuster who quickly said «no damage» and «claim denied». (it’s worth mentioning that we live out of state and just happened to come back in May for a quick visit and got to see some of the damage first hand — you know, the subtle kind of stuff like holes punched in the siding from the hail stones — things that are tough for a professional adjuster to notice but apparently really obvious for an amateur with NO construction experience at all to see) When we received the notification from State Farm that the claim was denied, we requested a second evaluation because we had seen the damage first hand and it was quite obvious that the adjuster was either making a decision from behind a desk in Dubuque Iowa or was just plain blind. When we made this request to Marvis, we were refused (not that we have a right to dispute a claim or anything) and the burden for doing all the foot work was now placed on us. (A pretty difficult challenge to navigate now from 10 states away).
In the ensuing months, we had the pleasure of continuing debates with Marvis directly and even enjoyed the experience of her hanging up on us directly. She is down right rude — will not listen to her clients — and will over talk you non stop!!! Oh and they will go up on your rates every year for this.
I had a decent relationship with one of the office members who explained to me that part of what we were paying for was the «customer service» experience and this entitled them to go up on their rates the way they did… with customer service like this… should I get a refund???
Luckily there are insurance agents on every corner — save yourself the trouble and find a better one!