Joe’s Crab Shack

All I can say is Wow! Our order took an hour, 57 mins to be exact, to get out to us. We had fried popcorn shrimp and grilled shrimp. The food was good except for the hour wait. I’m not certain the wait staff didn’t screw this one up. I asked the wait staff a couple of times to check on the food. The first time she said it would be ready in 10 mins. 20 mins later, I asked and the food was ‘just coming out’. 10 mins later I’m talking with the manager. I had to solicit the info. The wait staff never came by the table to provide any information. I had to involve the manager. He did the manager thing. He made it right by picking up the tab BUT only after the waitress gave us a check. We were there for 1 hr and 45 mins. Only 25 was actual time eating. I give a star to manager and one to the restrauant.

I went to Joes for Valentines Day and my experience was awesome. Even though it was busy they still handled the traffic tremendously. Aminia and Glen helped us out and the manager Chris should definitely give her a raise lol seriously because downright she gets the job done and always professional. I would recommend everyone to eat here

I haven’t been here in over two years. I am so glad to say the service was so much better than my last visit. My waitress Nikki was the best! The food was great and my Mojito was even better.

Got exactly what I wanted and expected. Food came out on time, no hassles. Satisfied my cravings for sausage + crabs lol.

How lousy is this place? Let me count the ways! Got there at lunch today, literal the only customer in the place. I sat at the empty bar. I had 45 min to get lunch… sat at the bar in front of two employees at the front door for 10 min. I finally waived down one of the loitering employees and got one of them to chase down the bartender. She came a few min later and I ordered a Sam Adams lager and a mahi mahi sandwich with onion strings. The beer arrived at about room temperature. The sandwich with FRIES arrived 25 min later! She the brough the onion strings 8 min after that with apologies and a card for a free appetizer. To the point… there were at least 6 employees there and a manager. I WONT BE BACK, GOOD GRIEF!

Our first time here, and despite the previous reviews, we had a great experience. Casual atmosphere with a playground for the kids and solid food options for both those who love seafood and those little ones who might not. Attentive servers, a lot of selection for meals and plenty of seating.

The food was ok. The service was horrible. The bartender and our waitress had horrible attitudes and should find different jobs. We had to constantly wait for service, our glasses were continually empty, and it took them forever to bring out food. Probably won’t come back.

Holy smokes. What happened? I used to come into Joes occasionally and service was always good but tonight was a total bust. Placed an order for peel and eat shrimp ams a beer. Bartender took my order and put it in the system then proceeded down the bar where a couple ordered peel and eat shrimp AND another appetizer and drinks. Couple at the end of the bar got their shrimp AND the appetizer and drinks long before I got my shrimp… Almost 20 minute wait for shrimp. When they arrived they were bland and tasteless. Not sure what’s happened at Joes but staff needs some help and so does the kitchen. Two stars only for good cold beer but if I had to rate on only the quality of service and food I would have to be negative stars. Overall a huge disappointment tonight

I am sorry to say, I don’t know how this restaurant stays in business. There is seldom anyone dining here. Food is okay. Service is spotty. They wait on you if they remember. I hope one day they will have a good management and training staff. This could be a gold mine in Georgia. Good seafood restaurants are rare and coveted.

Awful awful. Wish I could give this place a –5 stars. Needs new management!!! I should have pay attention to the reviews. Great location. That’s the only good thing about the place. Should have know it was going to be bad when there was no wait on a Saturday night.

Went here with a family of seven at approximately 5:00 on a Saturday. The restaurant was fairly empty and we were seated quickly. After we ordered our drinks all that were non alcoholic were served quickly, bar drinks took about 15 minutes. We didn’t receive our food order for about 45 minutes. I don’t usually mind waiting for food I take that as a good sign that my food isn’t being microwaved. The problem in this case is that 4 of the 7 meals were wrong. Wrong sides and the boil I ordered contained only one of the ingredients I actually ordered. None of our food arrived with any condiments and getting them took about ten more minutes. We sat around and figured we would have drinks. They took about 20 minutes to come out. It was just a pain the food was a little pricey but decent. The real problems was the crap service.

Beyond disgusting beyond disgusting wont ever return to a Joe’s Crab Shack was cheated out of my seafood dish that I order some of the food was cold didn’t complain didn’t send nothing didn’t ask for the manager just wont return to any Joe’s Crab Shack. Server Karen

They wouldn’t let my husband get a drink because his ID says «under 21 until MAY OF TWENTY TEN.» Five years ago people. He has had drinks at the restaurant multiple times. We’ve eaten there multiple times. It’s clear why they have no business. The waitress was terrible. We walked out without ordering food (because she left us there 15 minutes to find «her manager»). We will NEVER go back again. TERRIBLE SERVICE. Food has been mediocre in the past, but we’ve gone back before. Never again.

Awful awful awful. A friend and I have been to this location over 12 times and will never go back again. Each time the service seems to get worse and worse. I will only elaborate on my last experience which just happened last night. I have read other reviews on this particular establishment and I noticed that a few things they have in common are poor customer service and unusually long wait times. There was no one there to greet us when we entered. another employee who was off of the clock had to go get a greeter and when she got there she still never gave a salutation or welcome to the restaurant. I first replied with a hello and she followed suit. She grabbed two menus and started into the dining room. We stopped her and said we were wanting to eat outside so she turned to go outside on the patio. After walking onto the patio, she paused and stood there so we did the same. After 10 seconds of silence and just standing there, we asked her where do we sit and she just said anywhere. We seated ourselves and waited an additional 15 minutes before my friend had to get up and go get a manager to place our drink orders. Once the manager got there we explained to him (Jeremy) that we had no server and that we have had issues with this restaurant in the past. He gave us his word that everything will get better from here. IT DID NOT! We ordered two appetizers one was the crab dip which was decent the other was the bacon wrapped shrimp and attached is a photo of what was sent out for us to eat. I quickly asked for a manager which took him 15 minutes to come out. The customer seated at the table behind us actually saw what was sent out and made her own comments. The manager finally came and started making jokes about our food and how burnt it was. I told him this matter was not funny being that this was supposed to be my dinner and I now need to go somewhere else to eat. As usual, he offered to comp one of our appetizers he suggested the one that was burnt and I offered to cancel it pay for the first appetizer and my drink and leave. I showed him this picture of what was sent out and told him that I will be sending this picture to the corporate office and he then pushed to comp our entire meal which I refused. I paid for what I did eat and vowed never to return. PLEASE READ ALL REVIEWS BEFORE WAISTING YOUR TIME AND MONEY AT THIS RESTAURANT!

It has been at least 10 years since my wife and I had eaten at Joes Crap Shack. We came in at 4:30 to a almost empty dinning room. It took over 10 minutes for our waitress to even come and greet up. Finally took our drink order along with our food order. After that it took another 10 minutes to get our drinks. Both ordered clam chowder. Mine was actually cold. My wife’s cup was warm but not hot. We ate it because we were hungry. They finally got our entrée out to us around 5:00. My wife had crab boil and I had fish and chips. She loved her dinner but mine was horrible. The fish was in a think fried batter. I removed the batter to try and eat the fish. That fish was not the Cod they used to use but a Pollock. It tasted bad. I asked for extra tarter sauce to help but that didn’t do it. I ate the fries because they were the only thing edible. My tea glass ran out and I had to wait for another 10 minutes before I found a manager to ask for more tea. A different waitress finally brought me a refill. Our waitress came by and asked how everything was. I told her my wife enjoyed her meal but mine tasted like crap. The manager Mike, came over and I explained the situation. He said that corporate had changed the type of fish and yes many people had complained about it. He gave us a free appetizer on our next visit. We paid our check and left.
Within 30 mins of leaving I was sick as a dog from what I ate.
I will never step foot or waste my hard earned money in this place.
If you want to get people in, do some big ass changes.
I hope everyone will read this and take heed.

Great service, delicious food. Visiting from out of town but this is my second time at this location and I plan to come again!

I’ve been to a few Joe’s in different locations, and I’ve been to the Douglasville Joe’s about 4 times. I would call the experience inconsistent. Sometimes ok, but sometimes bad.
This last time was probably the worst. We went at 630 on a Saturday night expecting a short wait, but we were seated right away. Yay. It was pretty crowded, and the manager (or a server, not sure) yelled at the hostess right in front of us to stop seating people. Booo.
Once seated, there was a wait to place our drink order, and then another wait of 15 minutes more just to get our drinks. The bar was «a little backed up.» Our drinks came out with out appetizers. Our waitress was very good though, both apologetic and responsive.
The food at Joe’s is fine. The main problem I have with this chain is the cost. I get it. Crab is expensive. It just seems like for $ 80 for two people (who only got one drink each because of the slowness), I would expect more and better food. At the hibachi place across the street (our first choice, but which had a wait of over an hour at 6pm), you get twice the food for slightly less money.
The service has been a mix of good and bad. We went a few months ago with family from out of town. There were 10 of us and the service was outstanding. But twice, we’ve gone with just the two of us, and the wait for drinks and food was not acceptable.
I don’t hate Joe’s, but I don’t think we are going to be going back anytime very soon. For the same money, you get a slightly better meal at Red Lobster, and usually better service.
Oh and one other thing. They do that stupid car wash song where all the wait staff dances in the aisles. It’s not like singing happy birthday. The song is long. Is management (usually at the corporate level) so dumb, they don’t see that making wait staff do this makes customers wait longer for their orders? It’s not cute. It’s not kitchy. It’s just a distraction that I know the staff hates.

I’ve come to this location twice and because of this location I will never go to another joe’s crab Shack. Upon walking in the door to an almost empty restaurant on a Saturday night at 530 pm we were told we would have a wait when there were over 20 empty and clean tables. We waited 15 minutes and left. This has happened both trips to this location. No effort was made to apologize for delay when having open tables. They had 5 hostesses and 3 servers but we were supposed to wait an undetermined length of time to be seated. Never again will I ever go to joe’s crab Shack. Food isn’t that great to put up with this kind of stupidity.

Out of ALL the restaurants I’ve been to this place has the BEST service, everyone is so polite and helpful. And to add to the great service the food is good and they have a full bar Lol

Second time I’ve been here, first time as a Unilocaler. Read all the reviews and the truth is, this place does have a time management problem. It’s not the servers fault tho, it’s just the product. It takes a while to cook seafood and make it properly. Honestly I’m okay with that because I’d rather wait 10 extra minutes then get sick. Started with the Crab Nachos! Great choice. You can get it with or without pico. The first time I went her I got the rajin Cajun. Probably my favorite! Also had two of their mason jar drinks (alcoholic) they never disappoint. This time I settled on the KJ pot. The only draw back was that it is the only one that doesn’t come with sausage. With the provide bid, cracker, and lobster Sheller I digged in. It takes a lot as far as sea food is concerned to get me full. This got close lol. Crab legs, scallops and oysters. One thing that always comes with your pot is corn on the Cobb and two potato balls. They are always delicious but I like them best on the rajin Cajun plate because of the seasoning combination. Price wise you will be paying a pretty penny. Minimum pot is $ 18 Max is $ 40. They do have other stuff, hamburgers, chicken tenders, but give the name «Joes crab shack» you are passing on a great opportunity. So overall just he patient. Your food will come, and if you come when it’s really busy (night time) you might want to go somewhere else if you’re trying to get full fast.