Highway 5 Car Care

I was very disappointed in the service at this place. I’ve driven past them for a couple of months, noticed a special for a $ 19.99 Oil change on Wednesdays. I asked if they topped the fluids before the oil change and was told they do that automatically. After paying for and getting the oil change I opened up the hood and found it dry in both the antifreeze and windshield wiper section. I asked anther male customer to look and tell me if he was seeing the same thing I was seeing. He said, no, they could not have topped off anything it is dry. When I brought it to the technicians attention. He still insisted it was done. Yet I watched them do the oil change and they didn’t do it. Finally the tech added plain water to my windshield wiper section accompanied with an attitude. I said, this is plain water– he said, no it’s just clear windshield washer fluid. I complained to the other tech on duty to no avail.– They were «Bill» and «Jason»
I will say that the car wash cost is inexpensive and the wash is good, but they have lost my trust as far as handling any more oil changes or services to my car. Customer service is not good or pleasant and you have to feel like you can trust the technician when you turn your car over to them– If they blatantly LIE about something as minor as topping off fluids, what else will they lie about?
If the OWNER cared about his business or was serious about good customer service, he would have his phone number posted so that dissatisfied customers could call hm and let him know what is going on. That would keep his technicians in check, but if finding the owner is too difficult, then people are resigned to Unilocal to let him know what is going on in his absence.

I had my car towed there after it stopped working. After about a month and over $ 400 later, my car still was not fixed and the mechanic refused to fix the real problem. The management is non-​existent. The staff would not give me information to reach the owner. Horrible experience. RUN the other way.

Customer service was horrible. Employees very upset when I wouldn’t take their up-​sell. They up sell EVERYONE! You will never get out of there without a flush/​filter/​belt or part needing to be fixed. Went more than once bf putting in review. Like how reviews talk about a pond when cleaning a car… employee friend of the business?

I got the $ 6.95 wash for my small truck after eating at a very good seafood restaurant next door. I don’t know what they did, but my super dull aluminum wheels came out shinier than I had ever seen them. After my NEXT visit to that restaurant, I will be back!

Beware!!! I had a horrible experience there. Their staff was not honest. I had suspected this for a while. Last visit I confronted them and they cussed me and shouted slurs. I suggest not stopping here.