BMW of Bayside

Not the best of dealerships. They don’t really acknowledge your presence. I dealt with John tetta who seemed to be a nice guy but didn’t really help much as once he saw i was trying to negotiate further he gave the deal to someone else. My BMW was a piece of junk l. I had a decent experience with the service department. I dealt with Mike who was a nice guy but in the end he wasn’t out to help me, he was out for himself.

Enter this dealership at your own risk. I purchased a CPO here back in March and the experience continues to be the bane of my existence. The salesman claimed my previous lease was up for a pull-​ahead program since there was only 3 months left on the lease. They had an X3 I was looking for so I went ahead with the purchase from the salesman and the lease return. A few weeks later BMW financial services starts calling and mailing out debt collection notices. Contacting the dealership I’m told the salesperson I dealt with has been fired for «similar issues» and that there’s nothing the dealer can/​will do to rectify the situation. Apparently the use of the pull-​ahead program is at the discretion of the dealership, not a BMW offer, and will have to show up as a discount on the vehicle purchase receipt for them to honor it. Fast forward to three months later, BMW USA or I have been trying to contact the dealership weekly and have been receiving no response whatsoever. Debt collectors are sending automated calls my way daily and I’m beyond frustrated. Who would have thought a reputable brand like BMW would turn out to be crooks…

STAY AWAY!!! The car that I sat down to purchase was sold online while I was test driving it! YES!!! ITS TRUE AND UNBELIEVABLE!!! I EVEN CALLED 20 minutes before to tell them I was on the way and not to show the car to anyone else as I had already seen the car before! The manager Jonathan did absolutely nothing about it and honestly couldn’t care less. It was all because of him that I lost the car to someone online because he didn’t put a hold on the car the way he was supposed to. GREAT SALESMANSHIP :) :) Complete unprofessionalism for a luxury BMW dealership. I WOULD NEVER EVER TRUST THIS DEALERSHIP. Bunch of scam artists.

I normally do not write review but end up writing this one because I felt the need too.
I am not sure how the other sales person from this dealership act towards the potential clients.
I only can based this from my experience and have excellent feedback for Shirley Chen.
She was very professional and knowledge about all the Lines Bmw has to offer. There is no pressure or shady old sales tactical from her.
Which is a plus as who likes to be pressure on getting a new vehicle.
A very pleasant overall experience each time and smooth transaction.
I am on my second lease with her from this dealership.
I will definitely go back again after my current lease is up.

These guys are beyond awesome! I’m a female with little to no car experience and I’m in the market for my first new vehicle. Jonathan Gutierrez personally helped me and addressed all my concerns. He was very knowledgeable and offered me a price that will be difficult to beat anywhere else!
He made the process very easy for me and was very patient with my questions. I was not ready to commit to the purchase right in the spot but this did not discourage him from dedicating his time and personal care from him and his team!
I will be definitely returning to finalize my purchase and will be referring all my friends and family… give them a call you won’t regret it!

ZERO stars.
This dealership and its Certified location is absolute garbage. I purchased a CPO three years back only to find out as I was selling it for a new car that it had been in an accident prior to my purchase. This was never disclosed to me and actually the salesman and the manager assured me I did not need to run a CarFax. At the time I was 19 and so excited to purchase not only my first car but a BMW that these animals probably saw how easy it would be to take advantage and went for it.
After reaching out to not only the dealership but to the BMW corporate service number, I never heard back from anyone at CPO. And being that the dealerships are privately held, the BMW corporate advisors could do nothing for me except request that the dealership contact me regarding the matter. I STILL haven’t heard back but HAVE in fact received fliers from them and actually received a call from someone asking me if I was looking to trade in for something newer! But why would I be surprised? Even after initially buying the car back three years ago, the salesman never attempted to reach out for a courtesy call to ask if I was satisfied with the vehicle. I mean I didn’t buy a Kia! I purchased a $ 50,000 luxury vehicle! Disgusting.
This dealership is horrifying and ran so poorly. The sales people harass like there’s no tomorrow so I advise you DO NOT enter any information via the BMW website regarding interest in a new vehicle and I advise you simply do not purchase from here. I took my business to Rallye and dealt with the most professional people. Aside from the incredibly efficient service center at Rallye, the level of commitment from their staff is fantastic. Please stay away from this dealership. There are so many better place to take your business. Rallye and BMW Park Ave are both fantastic and my family has done business with both.

This fucking place is shit they all lie in this place first they tell you one thing to get you hype, then ones you ready to sigh papers they hit with a different story then in the end ones you sigh a Contract lease, the dealer by the name dan said you will have 12k per year, In the end on the contract lease they wrote it down with small latter said 10k per year after sighing this fucking contract, I NEVER EXPECTED THIS FROM BMW, then I contact BMW of North America and told them about the story and complain about this, FROM NOW ON I WILL NEVER EVER BUY ANOTHER BMW, AND I TELL EVERYONE ABOUT THIS Thief!!!
After getting this car I started to hate bmw

This review is speaking for an individual named Andrew who is a salesperson who works there. I was looking for a BMW x1 2016 and came to these guys first as I live pretty close. Got a quote from him-​he played all the right cards as he tried «connecting» with me about my profession-​gave us coffee/​tea etc. etc. Told him I was going to check other places out. After, I went around to other dealers to shop, which is what any normal person in their right mind does when they are buying a new car. I end up getting an exceptional price by another BMW not too far east and end up working with them. BMW Bayside receptionist calls me back to «check in» and saw that I worked with this gentleman, Andrew. I was honest and told them that I had been given a great price and that if they wanted to beat it, they are most welcome to do so. Andrew comes on the phone and in the most RUDE tone asks me why I had called HIM to bargain when I had already gone to another dealer. I told him that BMW was the one that called me, not the other way so, he quickly went mum. No apologies, no nothing. The rest of the little conversation we had was far from pleasant as I politely ended it.
Look if you’re going to be a dealer, you MUST be cordial with your customers. Thats the name of the game, sweetie. If you cannot bite down a little on that huge ego, NO customer is going to ever want to work with you. As a dealer, you must be fluid with your customers needs and wishes, as THEY will be the ones paying YOU. Not the other way around. You cannot go into the profession of selling cars if your not the least bit genuine and/​or grounded person.
If you’re looking to buy a car, I suggest go to Manhattan, Freeport, Springfield. Almost every other location, except for this one.

Let me just say something; I have never had an experience so great or so horrible that I’ve ever felt the need to write a review, but this was the absolute WORST customer experience I’ve ever had in my life. This will be long, but worth the read if you are considering this HORRIBLE dealership. I can’t believe BMW hasn’t pulled their license.
My first experience with this dealership was April of 2014, I went in looking to purchase a CPO 3 series. The salesperson I spoke with didn’t even bother introducing himself, he asked me what I was looking for and when I told him, he told me simply «We don’t have anything in your price range,». I didn’t even tell him how much I was looking to spend and yet, he automatically knew that I can’t afford anything off their floor. When I asked him what he drove he told me «I don’t drive, I don’t have a drivers license.» How are you a car salesman without a license?
Anyway, as horrible as that experience was, I decided to put it past me and to just get over it. I didn’t continue looking to purchase a car for a while after these events transpired.
Fast forward to November 1, 2015; I get a call from BMW of Bayside to come check out a car I was looking at online. After going back and forth with them on the phone for about five hours, I was told to come in and that they would call me back and let me know what time. When I called back to see what time I should come in, the woman who answered the phone said that she had thrown out my number because she didn’t think it was important, however I could come in any time. So I’m heading there and a salesperson named Charlie calls me and asks me where I was and I told him I was about 10 – 15 minutes away and I’d be in soon to which he responded «Okay, sounds good, I’ll see you when you get in and we can get you in the car and check it out,». Well, I got there 15 minutes later and when I walked in, I found Charlie and he told me that they didn’t have the car, it was being serviced and detailed. When I asked him why I wasn’t told about this when I spoke to him on the phone, he said he didn’t know. I proceeded to ask him if he had anything similar in inventory and he told me «In a manual transmission? Nope, sorry,» to which I responded «The car I wanted to see was an A/​T though…» He told me it wasn’t and that I was wrong, sorry for wasting my time. I told him «You know, this is my second time dealing with you guys and, I’ve just gotta say… your customer service is absolutely HORRIBLE,». He just looked at me, smiled and said «Yeah…I know,». That was it. No explanation, no defense, nothing. Just a smile and «I know,». Unbelievable.
After walking out, I get a text message from Charlie stating that I was in fact correct in thinking the car was an A/​T, and that if I was willing to give them one more chance, he’d make it right. I’m not one to hold a grudge so I agreed and told him I would be in contact with him throughout the week to let him know my availability.
I texted Charlie the next day and asked him to e-​mail me the specs and a quote for the vehicle in question, to which he agreed and asked how much I planned to put down and what my credit score is like. After answering him, he told to give him some time to put together a quote for me. An hour later, Charlie texted me back and told me that the car was sold and that he was sorry but he would find other cars that are in my budget. Once again, I NEVER MENTIONED A BUDGET OF ANY KIND.
After this horrible experience, I decided to call up and speak to their sales manager, a guy named Jonathan Gutierrez. Right off the bat, he was EXTREMELY rude on the phone, and when I called him out on it he was extremely defensive, telling me that I was wrong in feeling like his tone was rude and condescending and that I was wrong for feeling offended. I went on to tell him the horrible experiences I’ve had with his sales team and he told me that if I would calm down and relax, he has another car that’s «same year, make and model, better equipped, lower mileage, and comparable price» and if I was interested. I said you know what, send me the specs and a price quote to which he replied that he would get it to me in a little bit. This phone call ended at 11:49AM. I waited until 5:30PM, still no call, no e-​mail. I called at 5:36PM and asked to speak to Jonathan and was told by the receptionist that he had left for the day already. I then e-​mailed the sales manager at their new car department asking if I could deal with someone who was not Jonathan because he was so unprofessional, to which I was forwarded to Jonathan anyway. At 7:48PM that night, Jonathan finally e-​mailed me a link to check out the car, told me it wasn’t a CPO, and asked me if I would like to leave a deposit on a car that I hadn’t even seen yet to ensure he doesn’t sell it.
So, now it is November 3^rd, I went to Rallye BMW (AMAZING SERVICE, the dealership you want to go to if you want to be treated with respect or at least if you want to fee

The front desk is unprofessional and forceful. I felt like entering an modeling interview where they set the rules and consumer can only fellow along. The sales manager was decent.

Stopped by on my way home just to see what I was only dreaming about and that is to own a BMW. While browsing there parking lot I was greeted by a salesman named Jerry he was very courteous and Polite and asked if I had any questions. I told him I was not looking to buy just looking at the moment but I had some questions. He was so patient with me and answered all my questions and showed me every vehicle that I asked about. He also explained all the options and features and even test drove me with 3 different vehicles. After spending time with Jerry I was so satisfied and happy that I finally bought the car I was dreaming about. He is the one of the best salesman I have ever encountered. I know there are some complaints on here but this dealership is not as bad as they say. I highly recommend my salesman.

This is the worst dealership in the world. DO NOT BUY A CAR FROM THIS DEALERSHIP. They refuse to give you any service if you’re a plain Jane, but if you come pretty looking. They want you to purchase on the spot. Not only did my salesman have extremely bad breath, he was an obnoxious prick. It’s okay though, I’m here posting because I bought two Audis and their service was way better. Also, to be honest I was leaning toward the x5 and the x3. It’s really sad and too bad I didn’t trust and feel comfortable enough in the dealership to purchase any cars from them. Can we get another BMW dealership in this area PLEASE?!

I was about to get my bmw from a different dealership but my friend suggested I stop by BMW bayside where he got his 335, 6 months ago.
I need to mention, that before going there I had already been to Rallye BMW, habberstad BMW, BMW of Manhattan and few more plus I had reached over the phone or email most of the dealerships in NY (and couple n NJ), so I had done my homework.
So, I spoke with Jerry and I have to admit that I did like his professional approach but the prices were discouraging.
It seemed there was no connection point between my budget and their price… until the magic second i «remembered» that in my car I had couple printouts from different dealerships.
At that point, Jerry and one of his managers (I believe his name is Danny), changed the game. They did whatever they could to match what I was offered before and they actually did it.
I don’t know what your feeling is, but to my eyes… those guys stayed later than they were supposed to and worked numbers with me…
Yes, they clearly wanted to sell a car but at the same time they could have said «F him… he cant afford it» and let me go but instead they stayed and kept working on it, more than anyone else did before.
Guess what: I bought my car from them!
P. S. Special thanks to Mike too, that did his best to answer all my questions about my new car.

Bmw of bayside is amazing. From the second I walked in they greeted me and ensured I was taken care of. Tasso really stepped up and delivered on all my expectations. Ask for him when you get there! He took me on a test drive and explained all of the important car features. He expedited all the paper work I needed and explained everything so that it all made sense. Cathy handled all my financials and made my experience so easy and welcoming. They really made me feel appreciated and well looked after. A little while later after being cleaned and detailed my brand new BMW 6-​Series gran coupe pulled up. It was spot clean and gorgeous. Best dealership experience ever… Tasso and Cathy definitely made that happen for me! See you in 2 years!

After extensively «test driving’ a friends BMW, I decided to pick up one of my own. My friend purchased his new from Shirley (apparently the sole source of good reviews).
I test-​drove two pre-​owned vehicles and was walking the lot to find one that stood-​out when I finally found my 335 on the lot. It was dusk and the car was Black Sapphire, but I was assured that the car was in pristine condition.
I was shown a CarFax and begun the acquisition process. The sales staff pulled the standard negotiation tactics, and frequently had to speak to the finance manager before moving a single $ 1 on pricing.
Like another reviewer, I am not local to the dealer but rather live 45 minutes away. After wasting multiple hours, and frustration growing, I ignored my better judgment and continued with the purchase. Knowing the havoc that potholes in NY and NJ play on tires I opted for the Tire Insurance and extended Maintenance package.
After being held over for multiple hours, I was rushed through signing contracts so the dealership could close. I hadn’t paid attention to the documents and mistook the $ 3,000 «What Credit Will Cost You» as the approximate interest charges rather than the obcene finance charge they tacked-​on to recoup the $ 2000 I negotiated off of the price.
I went back a few days later to pick up the vehicle (again in the evening) and noticed the following day that there were dents in the left-​rear quarter panel and that the bumper did not fit properly. Looking through my paperwork I was shocked to also discover the CarFax did not match my vehicle!!!
It took multiple trips to their abysmal service department, and countless hours waiting in the sub-​par waiting room. to get my car to a state where I would almost be proud to drive it.
In the end, I love my BMW, despite the worst car buying experience I’ve ever encountered in my life. I’ve since spoken to other BMW owners and all have cautioned me against Bayside BMW. I am fortunate to have been recommended to Park Avenue BMW for future service. They are 5 minutes from the GWB in New Jersey and have a top-​notch staff and waiting area worthy of bearing the BMW badge.
I will never again set foot in any Bayside BMW facility and caution others to avoid it like the plague.

This is your standard BMW dealership. I came in with a friend of mine who was interested in either an M4 or 750Li. The car selection wasn’t as great as I hoped mainly because they were special orders. Nonetheless, the options were endless but I did feel some profiling because we are in our early 20’s. We weren’t allowed to test drive the M4 and that’s what my buddy had his heart set on; however, the salesman was in fact helpful and patient. Now, we’re trying to find an M4 on RelayRides to test drive because BMW won’t let us. He came in with $ 15,000 cash and a credit score of 780 with two paid off auto loans and everything but a mortgage. But, I guess that wasn’t enough for BMW’s satisfaction. Too bad for them, we talked to Maserati who were super nice and willing to let him test drive whatever he wanted, so we’re going to give them a shot first with the Grand Turismo.

I’m being nice with the 2 stars …
And must keep this to a minimum since you already see the reviews
This dealer is kind of like the rest of them!
Which dealer out there don’t rip you off?
Which dealer you can go to get a oil change etc without being left without your shirt?
Hardly none!
So 2 stars for buying my baby from but that’s about it.

My Husband and I walked in because we were interested in purchasing a bmw. Walked around for 5 minutes waiting for someone to approach us… we then stood by the front desk and waited for another 10 minutes. No one attended to us. I can understand waiting 15 minutes if it is extremely busy… other than us there was 1 other customer in the dealership. There were multiple sales people sitting in their cubicles fiddling on their phones and others just standing around talking to each other. If I walk into a dealership I expect to be attended to not blatantly ignored.
If I could I would give them negative stars.
We are in the market for a luxury vehicle but after this treatment not so sure it will be a BMW.

I think the only reason everyone is complaining so much is because they didn’t ask for Shirley!
My fiancé and I came here to hunt for a new car to lease and he’s had his eye on the X3 so we thought today is the day to test drive this baby. It was kind of a spur of the moment so we weren’t even sure if we could without an appointment. So we called and they told us to come in and said it may be a little bit of a wait, but that’s fine. The people were friendly (staff and customers) not pretentious at all. The place is small but clean with a decent assortment of cars to check out in the showroom. We got to window shop while we waited and hopping in and out of cars like kids playing in a toy store (if kids even do that anymore). They have a little waiting room in the back of the showroom with water, tea and coffee and a little spread of meats and cheeses to snack on which I thought was a nice touch.
So after awhile we spoke with Shirley and got to test drive the car. This is where they lose a star. They really don’t have enough of a variety of cars to test drive. When we asked for the X3, they only had the model with the M line (additional sporty package) and it didn’t have all the bells and whistles we wanted to check out (ie: navigation system). You would think the models they had to test drive would be the top of the line so while you are zooming around you are salivating over all the pricey extras.
But still it was a fun drive. Douglaston is a beautiful neighborhood to drive a fancy little car around and imagine you actually live there ;)
Shirley was amazing and super helpful and honest about things. She didnt try to sell us things we didnt need and was a great person to deal with. Thanks Shirley!
So if you are thinking of a BMW, give Shirley a call and go have fun!

I can see now why this dealership has such horrible reviews.
Made an appointment for an oil change a week in advance for the following week at 945am. Arrived at 930am and was told with a slight attitude that it will be at least 2hrs. Yea, 2 god dam hours for an oil change. Apparently BMW of Bayside has no idea what the definition of an «appointment» is. Seems like they just give them out to make the customer feel like it actually means something, I guess I’m the dope who actually believed that a company might actually back their promises of an appointment. I would even understand a 20 – 30 min delay, but the fact that he had the gall to say 2hrs for an oil is beyond comprehension.
So thank you BMW of Bayside, thank you for showing me what a poorly operated service department looks like. Thank you for wasting my time and thank you for showing me what I have to look forward to in regards to the «BMW» quality for the next 2 years of my lease in which I’ve already started thinking about how I will not be re-​newing my lease.
Marc