Vargas & Vargas Insurance Agency

I continue to be impressed by the service provided by this insurance agency. I recently got married and wanted to change my name on my vehicle registration. To do so, my agent has to stamp the RMV-​3 form. Jeff suggested I come into the office so I braved a rainstorm and 93S traffic and headed to the Dorchester office.
Carolina helped me with the form and not only did that, but proceeded to help me change my name on my two policies. She, as well as the receptionist, were so friendly. Carolina even complimented me on my engagement and wedding rings on the way out!
What impressed me even more is that after my drive home, I found an email from the owner, Carlos Vargas, in my inbox. It was a form email, but basically it thanked me for coming in today to speak to a representative. It included a short survey at the bottom of the email asking me for my feedback on my visit. I sent it back to Carlos and amazingly, he wrote me right back and thanked me for my response. Wow, now that is customer service!