Upham’s Corner Health Center

I wanted to make an appointment as a new patient. I was lied to by the person who took the call… first she said «do you live in Dorchester? if you do your insurance will pay and we can see you». when I told you I didn’t live in Dorchester and that I was looking for a place and therefore my address was not Dorchester, she kept saying that they couldn’t take me because my insurance would not pay. I then told her «I have x as my insurance and I can go anywhere and they WILL PAY» — then I said «» so this is your clinic’s rule then? you guys don’t take me if I don’t live in Dorchester?”– after a few moments of stuttering she admitted, saying «uhm, yes, it is our rule, the clinic’s rule, we don’t take anyone who doesn’t live in Dorchester»” — how unprofessional to LIE to a patient and say that it is insurance that won’t pay, when in fact it is THEM, the clinic who refuses to take you if you don’t live in their neighborhood.
pretty nasty place, glad I won’t go there now. The person on the phone was also very unpleasant, didn’t make an effort to be friendly either

Very unprofessional receptionists. Management, please train your receptionists. Professionalism always wins!!! The Health Center is clean, accessible to the community, small parking lot.

I been coming here for a very long time. The staff members here are very friendly toward me. My only complaints is that when I call the pharmacy to order my meds for a refill I am put on hold for a very long time!!! If you have a appt with you doctor you will wait for a very long time to be seen. You must have patience coming here. Lab staff is great, no waiting for me to be seen. Lab gets 5 stars from me personally.

Avoid this place if you can. They are terrible!!! Ice cold reception from the receptionist, billing don’t know their left from right, Drs, (can’t say all doctors, but only a couple I saw) are slow. If you have an appt, expect to wait in the waiting room anywhere from 45 minutes to an hour and a half (yes, you read that right) in the waiting room, and another 15 – 30 in an exam room before a doctor spend 5 – 10 minutes with you. If you have time to waste, don’t care for friendliness, incompetent staff, and lack of respect for your time, this place is for you!!!
I have been a patient there for the past 20 yrs (since my teen), and i put up with it because i didn’t want to find a new health center, thinking they are the same (in term of service), but the last straw was spending 3 hrs there for an appointment. I finally throw in the towel and now shopping for a new clinic, i just hope the next one won’t be as bad.
The parking in the back are small, hence parking is a pain in the butt!

I only go with My Sister-​in-​Law, her drs & My neices Drs are there… The Bldg is an old school & it looks soo nice & clean inside…
The parking lot in back in small & always cramped… The Drs are nice, but just expect tons of drama and having to listen to everyone complain about somthing…