Stop & Shop

I try to avoid this store at all costs but since I live around the corner I find myself in it occasionally. The cashiers are the most unfriendly group that I have ever run into. It is not just one person. I don’t take their attitudes personally because I have watched them spread their rudeness around. The good news is that as a group they are not prejudiced because with them it does not matter.
The self check out is incredibly dirty. I expect it to change but it never does.
There is no need for it because the stores on the Cape and in Quincy are head and shoulders in all respects better.
Mary Ahern

Very rude service!!! Bought a little bit of groceries and was about to go to 12 items or fewer checkout at #4 on Labor Day 2015. Taneika is so rude and just gave me evil stares and looked at my basket!!! Fine! So I went to checkout 3. Kimberly was also very rude. She just look so grumpy and I’m typing this whole at checkout!!!
These cashiers just can’t even say hi. I have Kimberly my stop n shop card and she didn’t hand me back my car keys and just dropped them onto my hand.
I guess low pay equals to low quality workers and this location shows it. Young urban high schoolers and drop outs. SMH!!! This is the closest stop n Shop to Back Bay Area. If I really don’t have to I will my name my way into South Bay to have my car have a higher chance of getting hit by these crazy drivers.
I once had oral surgery back in 2008 so I came here to get soft foods. They distracted 4 of my impacted wisdom teeth so of course my face bloats up like Kayne’s.
This chubby bagger high schooler said to a cashier that I have a huge face when I’m clearly half of her size. She’s doubled my size and have the guts to have that type of attitude. Where are her parents?
Too bad I didn’t have a Unilocal account then.
If you don’t want people to bother you when you don’t bother them. Please visit another location. If it wasn’t for my mom I would’ve shop at Trader Joe’s and While Foods for better quality products and service.

Not enough cashiers working on a Sunday afternoon when they know it’s going to be busy. Never come to this stop n shop on Sunday afternoon if you’re in a rush. You’ll be waiting in line forever.

You are fired! I went to gas up my car only to find t my points are removed. Thanks for nothing! I recommend Star Mkt. They may not have gas, but their groceries are better and less expensive. Don’t fall for worthless gimmicks.

I was waiting at the service desk and the girl there at 9:40 pm was more interested in what was going on her Facebook than helping a customer she had seen waiting. First they change the hours and now have incompetent employees as customer service associates!!!

This stop and shop is really intense. Like wow. There were bare shelves in some areas because it’s so heavily shopped. Register area is cramped so lines back up and block the aisles. Go somewhere else if you can. It’s nice that there are a lot of other stores and restaurants here, but

I never like to shop here, it’s always hectic no matter what day it is, dont even think about weekend, it’s a chaos, people wandering around like zombies dont know where they’re going until they bump into you, the only time this place is in peace is very early in the morning, that’s the only time I usually go if I need something.
The employees are rude, they act like they dont want to be there, female cashiers would give you a mean look if you happen to stand in their lines, while many people waiting to check out, the cashiers would still taking their time and work in a slow motion mode as if they’re afraid their nails would get hurt. That made me think this place dont offer good trainning on customer service to their employees or they dont even care.
Oh wait, I got lucky couple times when some young male cashiers greeting at me in the fast lane checkout.
Their products in general are just like any other supermarkets, but expensive, I was laughing inside when I saw they started to put up a sign such as «wow, lowest price» yeah, right, your lowest price is the highest price in other stores.
As for that fact, I dont go here for my groccery shopping, the only reason I come here is to grab some fast lunch at their hot food station, or if i need something real quick.

This review is for their Peapod Pick Up service ONLY. Ive never actually set foot inside the store.
I looked at Peapd before, but I wasnt too keen on letting a stranger in my house. So when I saw that some Stop and Shops do pick up Peapod, I was all for trying it. I picked up my order today at the SS in Dorchester during my designated time (I was actually several minutes late). The most easy process I have ever gone through. I pull up to their designated spots, call the number listed on the sign, and Kaboom… food is being place in my trunk by a sales associate. Total process was 5 minutes. And the sales associate was really nice and didnt seem annoyed to be doing this in 20 degree weather. A positive attitude goes a long way in my book.
Side note — I LOVE looking online for food because they highlight the sale items first. Therefore, if youre not too picky about some brand names (like what type of sour cream you eat), you have the cheapest ones listed first.

This place is my personal hell. The express lanes move so slowly. The self-​checkout machines seem to break down after every guest and the lines are ALWAYS insane. If I had a car, I would shop anywhere else in Boston.

Poor customer service is a gross understatement of how callous and ignorant the average employee of this stop and shop can be any given Sunday night. I understand it’s not a high paying job and many individuals who work here might aspire to do something else but the concept of giving it all you got is not being effectively conveyed by management. They also have some serious issues ordering product (particularly dairy). I can’t count on my particular cheese or milk or butter being there… They constantly run out and are completely unapologetic and rude. If you have preferences their attitude is basically «fuck you.» If you have questions you’re given quiet scornful glares and completely unapologetic unsympathetic noncommittal excuses ESPECIALLY from customers service. The depths of unprofessionalism are reached and burrowed under as if the aim is to prove that the average employee of this stop and shop doesnt, never will and never has given a shit about anything remotely related to food products.

The vegetables look dirty, the bakery staff hate to take your order, the deli is pretty good and the cashiers are ⁵⁰⁄₅₀. I hate how the register lines are super long and there are not enough lines open.
I’ve gone here a couple times for cakes but the last time I went, there were 3 people working at the bakery and all of them just looked at me. Not one person asked if I needed help. I had to asked them if they were too busy to take my order! I tried to be patient and polite but when they would just look at me like they didn’t want to be bothered, I got irritated.
I try not to shop here too much because their prices are high. Even when I catch sales, I feel as if I just spent hundreds.
I must admit, their gas station is the only one I go too!

Always crowded but at least it’s worth it by always finding the things you need I don’t understand why they cannot move there check out lines as fast as the one in Quincy every time I come here there are No cashier’s barely they need to put more people at the front

Come here if you want to get murdered.
Or if you’re wanting to assure you’ve collected all A, B, and C Hepatitises.
Good lord baby Jesus, this store is a mess.
The women’s restrooms were so terrible, that I actually wrote Stop and Shop corporate a message on their website saying that I saw feces smeared on the wall, entire toilet paper dispensers ripped off the wall and no toilet paper, no soap OR soap dispensers that weren’t broken or ripped off wall, and other vulgarities.
True to form, I never heard back. I used this restroom 5 years ago on a shopping excursion and the bathroom was just as bad.
It’s sad that truck stops have cleaner restrooms. I asked my cashier if that was the employee restroom too, and she said yes. I said I felt bad for her because it was so gross. She said «I just hold my pee all day». Poor girl.
Employees: Rude. They don’t even know they’re at work. Dozens wandering around doing nothing, even when you ask for help. I asked where something was, they sent me to the wrong aisle with «Um, I dunno like Aisle 5 or something, I dunno, down there that way [vague hand motioning towards nowhere in particular]»
I only come here for the Hanover products. sigh.
Good vegan options though, shockingly.

Always filled with the most bizarre people. Not a parking lot I would want my sister, mother or girlfriend to walk though alone. Never ceases to amaze why happens here.

This Stop and Shop is a good location to pick up groceries when you’re in need. They have a lot of offers to give you. Make sure you look at their circulars for coupons and sign up for a stop and shop rewards card. They also have a gas station, the more you buy in groceries the more you can save at their gas station with your rewards card. There are a few bad things about this particular stop and shop and that is the parking lot is filled with crazy nut cases. People will speed and not signal before turning. Another problem is the horrible long lines at checkout. They have plenty of checkout counters/​registers but they are usually closed off because there are no workers there. The deli section is a must visit if you like deli products. Rotisserie chicken is pretty good (I recommend the bourbon one). The produce section offers pretty fresh produce.
All in all, cheap prices (could be better though), offers lots of coupons (also matches up to 99 cents for manufacturer coupons) and good produce.

ZERO STARs — Lets be clear!
1. Dangerous parking lot
2. Crazy customers
3. No shopping carts. I actually witnessed two families fighting over a cart with a broken wheel!
4. Dirtiest store ever. Employees walk right past spills and fallen product without cleaning it up.
5. I saw the eaten chicken wings on the floor that another Unilocaler mentioned!
6. I guess the 1 Star goes to the decent Deli Counter Staff.
7. Longest checkout lines ever. Everyone here has Food Stamps, which takes forever. After 4 tries the Credit Card Machine did not work. I gave up and walked out! They’d rather customers on government aide rather than paying customers!
GO TO ANY OTHER STORE!

I think the manager/​owner saw the reviews because today I noticed a sign saying employees got retrained and I haven’t seen any bad behavior other than confusion about what to do when you’re stuck behind the register (blocked by the next aisle) and the blocker drops ice tea! Poor girl.
Great prices for sales and they have 2 aisles dedicated to putting the sale stuff together.
Staff didn’t know where everything was, but the store is HUGE. He at least sent me in the right direction.
DO NOT go on weekends.

Basically, if you cannot find it at Lambert’s up the street, or don’t have time to make the run to Trader Joes up in Brookline, you have to settle for this particular Stop and Shop.
The parking lot is basically a sick joke. The lines for cashiers and self-​checkout will give you that white hair you have been waiting so long for. The prices are not terrible, but you aren’t finding any deals here.
The deli itself isn’t terrible, but the staff there are overwhelmingly the bright spot in this saga that is Stop and Shop.
So, again, unless you can’t find it at Lambert’s, or don’t want to get in your car for a Sunday jaunt, you are stuck with Stop and Shop. Good luck.

Watch out for pricing differences!
Not all Stop & Shops have the same price at the same time.
Typically, the South Bay store is higher than the Freeport Street store.
I called and complained to their customer service department. Tawanda, the rep, asked for my name and number. I asked who would be calling me. She said nobody would. Honest. Yes. Should she be fired? Yes

One vile place to shop, but it’s hysterical to watch!
This place is bad and I mean really really bad! The thing is that it’s so bad that it’s entertaining to watch. Over the course of going here several times when I lived in Southie, I experienced:
1. Employees working in aisles using the F word and other bad swear words.
2. Employees checking their cell phones while ringing up my groceries and even text while I was bagging my own groceries.
3. Employees yelling across the checkout aisles about social topics such as partying, dating, while ringing up customers.
4. When I indicated to the deli what the price was honey turkey I was told, «I know the price dog! Don’t be coming at me like that!».
5. An employee put my raw chicken in with my lose fruits and vegetables, which is very dangerous!
6. Employees talking on phones in aisles.
7. Allowing a person with 118 items go through the 12 items or less aisle. I know because the person was in front of me.
8. The deli telling me they where closed at 8:15 pm with 5 people back there and the store was closing at 11 or 12 pm… Little strange!
9. I don’t think we really need to go on!
This place is so bad that when I was at Best Buy one day I walked over to this store just to walk around inside for ¹⁰⁄₁₅ minutes because its so entertaining to see the overall standards of this store. It’s so bad it is actually funny! I don’t think you can get fired there and I think they will hire anyone, literally! If you don’t believe me go over there sometime and check it out. It is certainly one of a kind. From experience Stop and Shop always came off as a business who care about standards and customer service. They actually contacted me when I filed a complaint at another store. This store I think they have completely given up on and probably avoid it at all costs.
I won’t say I am never going back because I am sure one day I’ll stop by and head in to cheer myself up and have a few laughs!

I live in the area and I can personally say there are not many choices for main stream markets unless you go further out or into the city.
This Stop & Shop is not a convenience, it is a chore, a challenge and a down right Pandora’s Box filled with the flames of hell.
I never want to shop here, but being the only mainstream market for 3+ miles in or out of Boston, and I, not having a vehicle, are consistently dragged through the dirt and molested by what this store has to offer.
For those who are in the area and are contemplating to «stop & shop» here, this what you need to know.
1. The service here is average/​less the acceptable in most departments:
The deli department is the best as most of them are very friendly and personable. They are on the ball. But that doesn’t make up for the rest of the store failing at all things customer service.
When I have to wait for the cashier and bag boy to stop chatting about how «their best good friend is a dirty hoe» to get served, you’re doing it wrong.
2. If you are looking for those «low prices» here, you are out of luck:
And if you find them, let me know where they are hiding. I have needed to sprout my own personal money tree out of my ass to afford the small things I need here.
I could go on FOREVER about their price gouging… if you don’t believe me, find out for yourself.
3. This store is always super busy (which it shouldn’t be), because of it being the only main stream food market, but, never has enough help for anything:
No seriously. If you go there to buy anything at all, even if it’s just one thing, expect a commitment. In and out in 10? No, never happens here. You are going to have to marry the check out line…
You think I’m kidding don’t you? No, I physically mean you better buy that line a damn Diamond ring and show it a good time, because you are in for the long haul…
If you have never been a victim of some sort of injustice, this stop will gladly pop that cherry for you… you will not enjoy this store, the pain will not end quickly, and you will need to seek counseling when it’s over.
You have been warned.

This store is always a mob scene, but the bathrooms are clean…
It has what every other Stop & Shop has… Except it has Ghetto Fabulous Cashiers who are rude as shit & act like they have no sense… Listen, YOU took this Customer Service Job…
Look into what Customer Service actually is… Hate going here, try not to at all, but often have to stop with the sis-​in-​law!