Sprint Store

The manager here is awfully rude. He should not be working in an industry that offer any sort of customer service. Every time I’ve came here, the wait has been frustratingly long. Last time I had to wait for over an hour and a half.
Would only come here because it is convenient but will not be coming back. Ever. I’d rather travel elsewhere than to experience such terrible service here. Don’t waste your time with this location.

Traveled here because they said they had a pair of headphones that weren’t in stock anywhere else, sales person supposedly reserved them for me. I even confirmed that they were exactly the right set. She kept Reassuring me. After traveling an hour here, NO HEADPHONES! What customer service, thanks for wasting my time!

My wife and I recently went here one night to activate a note 3 I had bought on ebay. It was around 8:30 PM when we walked in, they close at 9:00 PM if I recall correctly. (we came straight from work, so it wasn’t the best time frame) All the reps were busy, so I walked straight to the back of the store where someone there was not preoccupied. Told him I needed to activate, he asked my name, typed it in and said the next available rep would call me when ready. So we sat, and sat, it was almost 9PM and all the reps were sitting chatting with the customers. Which is great to have a good repor with your customers, but I had the feeling they really could have cared less about the people who came in and around the time because they were about to close anyway. There was another guy who came in a couple minutes after us and he was getting frustrated too. Finally, I made eye contact with one of the staff, he was djaying the music, keeping people happy and was observant of customers. He set us up with Misty I believe her name was, this is where service completely flipped. She was extremely helpful and explained all of the deatils very well. Our service was active and we were on our way in no time. Overall, a good experience, I feel like my review would be a lot poorer had it not been for the gentleman and Misty who cared enough to help us, some of the other employees, not so much, we sat for a bit while some were done and just kept walking by us, I dont even think he put my name in to be called. Good luck, look for Misty, I forgot the guys name, he’ll be shuffling the music.

I give a five star to a new technical support Mike .B at this store has improved, hope he sticks around thought me alot how to speed up on iPhone 6 plus and getting me waterproof case so I can be jamming in shower. Also David for getting customers organized in waiting on others, I’ll stick with sprint.

This store is always busy since it deals with phone repair. If you can stand the wait the customer service reps are well worth the wait

i went to this sprint store for the first time and let me tell you it was everything besides pleasent. jerry the manager has no contorl nor does he know how to run that store, i was treated with disrespect by him and an employee by the name of matt. there where a couple others just walking around doing nothing while there was an hour plus wait. that store needs new management fast… the only helpful person was misty. jerry and matt need new jobs where they do not work with the public, prob somthing having to do with picking up trash. worst sprint store i have ever been to and would never go back there would, i would rather travel out my way and be treated better then to go there for convience.

If I could give zero stars I would. This place is the worst service and most inept staff I have ever dealt with. Clearly a pack of untrained dropouts. I ordered 3 iphones 1 of which for someone on my account that lives 2 hours away which I was not told until after the laborious procedure of completing my order they had to pick up in store.
They said our phones would be in in about a week.
A week later the girl who lives 2 hours away got the call her phone was in and made the trek to get her phone only to find out it was someone else on the accounts phone. I went in to get it the next day because it was mine and they apologized and said No it was actually hers. So I told them they had to ship them to her and they said they wont do that even if I paid.
I had to call sprint which promptly took care of it and had her phone delivered in 72 hrs. I am still waiting for mine even though I was told it may take a week it has been a month. I called back to check on it each week and was told it was coming. I called sprint today to find out the order was never placed.
DO NOT GO HERE UNDER ANY CIRCUMSTANCES OR YOU WILL REGRET IT. This store should not be representing sprint in any way

This past Saturday my phone smashed and needed to be replaced. I went to this store the next day and left with a great phone. The Galaxy 5 Sport. Misty and Courtney were helpful, friendly, and extremely knowledgeable and answered all my questions. I live a lot closer to another Sprint store, but with Misty, Courtney and the rest of the staff being so friendly and helpful, I only go to the Dorchester South Bay store.

Worst costumer service ever. I stood there for 20 mins even though I told the sales associate I was looking to purchase a new phone. I was constantly told to wait. I was totally ignored. I dont think ill be back to this sprint again.

This store is next to the Best Buy, not in the South Bay Mall next door set back a bit.
It shares a building with T-​Mobile and Sleepys.
It’s bus friendly and you could trek over from Andrews Square red line station, not the most fun of walks.
The store wasn’t noticed by me until I was headed back to my car from clueless Best Buy. Best Buy= lots of people no help, this location always the case, other locations are different for sure.
I met Melody Pimentel, Retail Consultant, warned her I had many questions, she answered them so well that I came back the next day with my friend water for her and got all the wonders of phone-​land sorted.
Will I go back and see her again if I need anything? YUP.
The Store Manager worked the room made sure people were talked care of, I didn’t get his name but thought he was doing his job fine. Maybe he’s new, reading the previous entry.
Knowledgable efficient friendly, thanks Melody.
btw Boylston Street location NOT great.

Very helpful, got me in and out very quickly for a warranty exchange. Didn’t have what I wanted in the store so they are shipping it to my house for me for free! They have great customer service and even remembered me as a customer from the last time I was in there.