Neponset Health Center

I’ve been coming here ever since I can remember. Seems alright when I was younger but now. No.
The nurses and doctors are rude and they don’t care about anything. Literally, every time I come here with a problem they send me home and tell me it will go away. That’s annoying. If it wasn’t that serious I wouldn’t have came.
Another thing, I’ve been calling them every single day for them to fax a form over to my school and they have been everything but helpful. They made a mistake on the first form they gave me so I needed them to fix it. They tell me that they will make sure my forms get faxed… but they don’t. It has been days, how hard is it to fax a piece of paper??? Now I have to go up there and physically get them myself for the second time because they can’t do their job.
This place sucks. Don’t come here.

This place is horrible! The customer service is abysmal. You leave messages at several different departments and NO ONE gets back to you! Absolutely ridiculous. I went through the same drama before in December when I was trying to get the results of a test. Several people called me back with no answer. I must have spoken to 4 – 5 different nurses. It was as if NO ONE talks to each other. Now, I have to re-​schedule an appt because AGAIN, I could not get the results in time. THIS IS WORST!!! Please stay far away from here. DO NOT GO! I’m only there because of my PCP. If you care for yourself and health of your family, avoid this center at ALL cost.

this place is a joke! i woke up early for a very important 9:10am appointment to get there and find the doors locked! i called and someone said they were going to open at noon. what about my 9:10am appointment??? no one ever called me to warn me about it!!! Also, I had an appointment with Dr. Allison, who told me she was going to contact me within a week from the day of the appointment to follow up… It’s been almost a month and I’ve never heard from them!!! Very rude nurses or whatever they are at the women’s health front desk too!!!

I’m looking for a new primary care doctor. I called Neponset Health center to ask a few questions. The receptionist was extremely rude. She was almost yelling at me like I should know better. Then she just stopped talking almost as if she had hung up… I told her I was all set thank you. If I have to deal with her every time I call to make an appointment. This is not going to work.

I use to come here for counseling, pediatric help when I was younger, then women health when I came of age.
After moving back I decided to direct my health concerns to my ol reliable clinic. First I made sure this place had an urgent care since my insurance works like that. Receptionist transfers me to some random place and they say yes we are urgent care, made an appointment, turns out that place I made an appointment with was somewhere else, not Neponset.
Went to the new location. Long story short, Neponset needs to get some new management or put some money into training the employees to handle situations. There was a young man (probably a teenager) working at the desk who did not know how to direct me to where I wanted to go in the building or know how to answer any question period. I do not blame him since he’s just a teenager but that’s why you do not leave adolescent workers unsupervised. Also, everytime I called Neponset there was this employee that had the habit of either hanging up on me or transferring me to someone random just to get rid of me. The receptionist was not helping me at all but simply trying to get me off her back.
Doctor is great and spent a mere 5 – 10 minutes on me. Turns out all the employees misinformed me about the urgent care, Neponset is not considered an urgent care clinic so therefore I had to pay out of pocket for everything. Yay to being misinformed by every single employee in the system. I’m never coming back here or to any of their other branches. These clinics should be using their fundings to better the clinic, I have no idea what they are wasting it on. It took me hours to try to fix my situation and I got fed up and just paid my fee after trying to work things out with a sensible receptionist and left late at night.

I’m giving this place one star for their financial services department. I’ve known a few people who’ve come here and waited for hours only to be told, «sorry you have to come back tomorrow because my shift ends in 30 minutes.» The waiting time is horrendous. It might not be the staff’s fault but someone up in the ranks need to find more people to hire because it’s a waist of everyone’s time.

I guess you have to give a star? What a messy way to do bussiness. I call Sat. Sick as a dog. They say come in at 10:20. And you will see so as so. Great when I get here. I’m told so and so is in pedi sorry. We made a mistake. So in 2 hrs u can see. So and so. Wackadoodle. Exhausted sick. Need inhaler for COPD with illness. Here I sit waiting. Plus I work at urgent care in Braintree. Every other weekend. This would never ever happen. They should just close their doors. Don’t come here if you can help it. It’s a real mess. Here I sit 20 mins in the Medical Assistant is wearing stone wash jeans. priceless. Where are our professionals in med. I can imagine what Wackadoodle is wearing. Ugh so sick. So frustrated.

I’ve lived here two years thought this location would be convenient. I’ve had 3 PCP’s in this time that have all left. There is no way to create a relationship with any provider.
Last time I went was for a «sick/​medical visit» not a «wellness visit» I was told by the doctor that she didn’t have time to discuss more than one concern and I would have would have to make another appointment to discuss anything else because she was running behind. I wrote to them to complain, they contacted me back and said they would make another appointment, but this would cause me to have to pay more out of pocket because I still had to meet my insurances deductible. They promised another follow up and I never heard anything back from them.
I was seen 30 minutes after my appointment was scheduled, and being in generally good health my appointments generally are quick, evidently not quick enough for the turn and burn policy that the doctors can’t even keep up with at Neponset Health Center

First meet and greet went well. They booked a follow up for me with out me knowing?! Lol like i dont have a life?
Called for a refill on my medication and was told my provider is on vacation, never heard from them. Never got my refill…
Called again today for a serious matter of a prescribed medicine from them since 12pm it is now almost 4 pm!!! Nothing is happening … Seriously??? It doesn’t take long to call cvs pharmacy to prescribe my medicine!!! Worst place ever.

It’s a pity I can’t give zero stars. Seriously, screw this place. They only care about patients that have MassHealth and are low income so they can get their grant money and subsidies. For working people, they cancel appointments and screw up scheduling so when you finally fit in a physical between two jobs they tell you that the «call center» made a mistake and the doctor you’re supposed to see doesn’t do physicals. I’m terribly sorry that I don’t make enough for a Cadillac health plan and I make too much money to get sweet subsidized health plans (which my tax dollars pay for) and I’m not worthwhile as a patient because you can’t use me a stat to get more funding from the state. Go see a real general practitioner and forget this low rent cesspool, sham of a health center with the riff raff of lower Dorchester. Oh and learn Spanish or Vietnamese because it’s the only way you can get anyone to understand you.

i’ll just say one thing, hire more people who speak clear english for the front desk!

I am SO disappointed in the place. Ive been taking my son there since he was born in June 2011. He was seeing Alison Oesterle in pediatrics. There have been MULTIPLE health problems that she has misdiagnosed or just plain overlooked. Sleep apnea, allergies, asthma, and now we are having to treat him for RSV which could be life threatening to children under 1, which he is. It is very easily tested for and she nor her staff ever tested him for it. Now we need to be referred to childrens hospital for various issues that they never saw. I will be going to a higher up to complain about this office.