Alliance Glass & Sign

Good guys, good service. Professional, personable, and responsive. I’d strongly recommend them.

Amazing customer service, they basically went out of their way to help me after someone broke in to my car. Couldn’t have asked for better service

The 5 star reviews are right on the money. I’ve dealt with all manner of auto repair shops in the Boston area for years now, and I’ve never come across a place as customer oriented as Alliance. Steve Libman will make everything incredibly easy and painless for you, and do so in a way that puts a smile on your face. That’s not a common thing with mechanics in the area, let me tell you.
I judge businesses like this based on how I feel after giving them (occasionally) large sums of my hard earned money to fix major headaches. I had one local shop do a fuel pump job on my truck (2 – 3 hour job, charged a premium price) and turn it into a week long ordeal after their mechanic crashed my truck into the side of their garage bay, thus requiring them to send it offsite to a body shop for repairs on their own dime. No price breaks on the work I had done though, even though they turned 3 hours into over a week of waiting to get my wheels back. I’ve had multiple other shops turn down work because they didn’t want to deal with tougher jobs that I needed done, thus sending me on a run-​around trying to find someone willing to do the work.
But with Alliance, I can tell you that twice now, they’ve taken such good care of me in a bind that I actually felt great about the whole ordeal afterwards. That’s worth 5 stars every single time. I’d give them 10 if I could. The world needs more businesses like this.

Driving to Southie one morning, I realized that my rear back window had been smashed. Got online and searched for «auto glass» and came across Alliance. So glad I did.
I just drove straight there. It was 7:30 am and they don’t open until 8, but a couple of guys were there and the door was unlocked. Went in and met Steve who pretty much instantly made me laugh and feel better about the whole situation. Long story short, they took in my car, worked with me and my insurance, got me a good price, and the window was replaced by noon. I couldn’t leave work to pick it up, so they let me pay remotely and left the car for me so I could pick it up later that night.
Sucky situation that turned into an actual very enjoyable customer service experience. Nice to work with people who get that and don’t take advantage when you’re already in a frustrated, vulnerable position.

I’m a fan!
I needed a new glass panel for an office door, Steve was great and the service was excellent.

Thank god for this place! Thank you Steve for helping me with my glass

(1 star because I can’t give them no stars)
These guys may be fine for something straightforward, but God help you if anything goes wrong. I brought my car in to have the windshield replaced (it had a crack, which was spreading). Simple, one would think. Except that the repairman did not latch the hood when he finished the repair. 10 minutes later, on the expressway at highway speed, the hood blew back into the windshield. Only the design of the car kept the glass from shattering in my face; visibility: ZERO. I somehow managed to avoid crashing into anyone and crawled to the side of the road.
You would think with something this horrendous that these guys would have been falling all over themselves trying to do the right thing by me. You would think wrong. They were as smarmy as they could possibly have been, first trying to offer to do the body work themselves to avoid having to go through their insurance (did they seriously think I would trust them with any further repairs???), then dragging their feet and stalling me as long as they could when I refused their «offer» and insisted on going through their insurance company. It took almost a month (and three insurance companies) finally to get a settlement, and even then the repair wasn’t fully covered.
The supreme irony of this is that I went to them by mistake — I had been using Boston Glass (a few blocks farther down Dorchester Ave.) for years, but got the names mixed up. I had already made the appointment with these guys and they’d ordered the glass when I realized my error, and I stupidly felt that it would have been graceless of me to cancel on them at that point. NEVER AGAIN.
The entire thing was a nightmare. Do yourself a favor — drive a few blocks farther down Dorchester Ave. to Boston Glass (James Dean mannequin outside), where their prices are better, the work is up to snuff, and they’ll treat you like a human being.

my wife found this place after an emergency window breaking. Steven and his crew were awesome and were able to see us the next morning. When I walked in with a slightly fussy baby, he put a rush on the replacement and I was out the door again in under a half hour. They even helped me clear out the glass fragments I had missed on the first cleaning. Couldn’t recommend this place more

GREAT customer service. Job was done to perfection in less than 30 minutes.

Last night my husband’s car was broken into. Some looser smashed the passenger side window to get nothing! We don’t keep valuables in our car. Thanks, Looser!
After looking at a few places on Unilocal,decided to give Alliance a call. Immediately Steve made me feel so much better about the whole situation. His coolness and Boston accent snagged me and I was convinced. I don’t know anything about this stuff. I just want it done quick and a good price. That’s what he offered me. It was 8:45am and he said he could get my window by 9:30am. Ding Ding Ding we have a winner!
My husband dropped off the car by 9:20 and the car was completely fixed by 10:30. Window replaced and glassed cleaned up. The price wasn’t bad either — $ 298.
The owner Steve has been running his dad’s business for the past 38 years. The business has been open for 50 years. Reliable, fast, and friendly service. That’s what I’m talkn’ about!

Last week, some low-​life decided to break into my car to steal my GPS charger!!! Really? let’s break this $ 300 window to steal a charger and MAYBE a $ 50 GPS if it’s in the glove compartment? On top of that let’s do it when is snowing and 20 degrees out there… FML
Next morning, I called a couple of places for a quote and Alliance gave me a very good price. Stephen at Alliance made the process very easy, and I was out with a new window after 2 hours.
PROs
Good price
Decent PGW replacement glass
Friendly guys, easy process
CONs
New window tint seems lighter than my other windows???
No OEM glass
Plenty of broken glass inside the car even after they «cleaned up»
Took them 1+ hour to get the replacement glass…

When I told my friends that I was moving to Mission Hill, they told me that it was inevitable I’d have my window smashed. Surely not me, I thought! And yet, this past weekend, I came home to find just that. My window smashed and my center console messed up, as they tried to steal my radio.
After looking around glass repair companies in Boston, I eventually decided on Alliance glass. It was the right decision.
I cannot remember the last time I dealt with a company that was so fast, friendly, and professional. I dropped my car off after closing (they were nice enough to wait for me), and by noon the next day my window was repaired and my center console fixed. This alone would be enough for a stellar review.
What really sold me, however, was the courteous and friendly manner of Stephen Libman, the owner. He went above and beyond, and in doing so turned a bad experience (having my car broken into), completely painless –I never thought I would walk away from having my window smashed feeling good, but that’s exactly what happened.
I would recommend Alliance Glass to anyone. I cannot imagine a better experience with a repair shop. And when my car gets broken into again (my friends tell me It’s certain to happen), I’ll return to Alliance knowing I’m guaranteed excellent and speedy service.

I was very excited to get my car windows tinted at Alliance glass because of the reviews here. But my experience was not very good.
The fit and placement of the tint was good. But there were bubbles and lint trapped inside and very visible. I returned and asked them to check it out. And I was met with disdain and shrugged shoulders. All the windows had bubbles and they only agreed to fix one of the windows which was the worst of the bunch.
Even though I still have bubbles and lint in the remaining windows I am more upset with the service. They do not stand by their work. And are only friendly when you don’t have a complaint.
And when I went to pick up my car the first time I arrived just in time to see my car being backed out of the shop. And the driver peeled out and raced my car around the block. This is probably not the fault of the shop itself, but the driver, I was shocked to see my brand new car being beat on like that.
Bad service bad quality.

My relationship with Alliance goes back a few years, to when, in 2007, a stray rock from construction obliterated the back glass on y then VW GTI. I had aftermarket tint on, and needed it replaced ASAP, as it wasn’t safe to drive. I called around Dorchester, having moved here the day before, and came across Alliance. Stephen Libman, the owner, told me to come in, and that it could be done some day, including tinting the new glass BEFORE it was put on the car (the best way for a hatchback).
After a few hours of odd glances, Stephen and I realized that we had sat next to each other at probably 50+ Sox games — making my time there all the more enjoyable.
Two hours later, the new glass was tinted, on, and sealed… all covered by insurance.
In 2009, the GTI was traded in an an Audi A4. I missed the (state legal) tint… so I called Stephen. Not only did he take me in a few days later, it was cheaper than it was for my GTI 7 years prior, and done very quickly! Not to mention, it looks perfect.
A great business, run by a great guy.

I have gone to alliance glass twice now, Once for flat glass for a table top, and once when someone smashed the window on my car. The people at alliance glass are very profesional and fast! Other places I called said it would take a couple days and alliance was able to do it the same day i called. They replaced the window, delt with the insurance company, and even vaccumed up all the broken glass in the car! I would recomend Alliance to anyone!

Who would think that a glass shop would be so nice. They all have old fashion manners, remembered my name, thanked me, and gave just great service all around. Right next to my favorite Gulf station that does all my tune ups and inspection stickers.