Burt Bros Tire & Alignment Service

Great service! Came for an alignment, they had me in and out really quick. Waiting room was comfortable. Price was great.

I have used Burt Brothers for a number of services. Oil changes, alignments (they have the latest equipment and the most experienced people), brakes and they have done a tune up for me. Great service at competitive prices. I like going there. Oh yeah and I got some tires there too. They don’t have used tires though. But they told me they have all the major brands. I personally recommend them for car repair. I noticed they work on trucks too. I saw a bunch in the shop.

These guys are the best!!! I have been servicing my diesel trucks and personal vehicles with them over 11 years and never had any issues with their service. Highly recommend this shop to all.

Been going to Burt Brothers for years because I felt they were honest, but have officially given up on them. They are not thorough and half the time I took my car there it would come back with something else wrong with it. The last time I went for an oil change they did not put the encapsulation cover back on all the way, leaving two screws missing and letting it drag on the ground and get damaged, causing further repair (which I had done elsewhere). Even if they are honest and affordable, not worth the hassle.

Although my breaks weren’t fix correctly the first time and they were a bit on the high side with cost I will say that there customer services is above and beyond. I could feel that my breaks still had a pulsating vibe to them as I got on to 285 rush hour traffic. The great snow storm of 2011, delayed me from being able to bring my truck back in to have them re look at it. So after 2 weeks goes buy i am able to finally bring my truck back in. I was short on time so they drove me to my job site saying they should be done around noon. Twelve came and went and around 12:30 i received a phone call saying that the drums can not be machined and that new ones had to be ordered. The employee that was going to pick me up from my job sight was suppose to be off at 4 but stayed late to come get me to bring me back to there shop. I got back over to the shop and they apologized for the delay and informed me that the emergency break light on my dash board has been fixed and that the breaks are working fine. I expected to pay for the new drums but they just handed me my keys and said thank you for being patience and waiting longer than what they thought it would take. There customer service today goes along ways with all the crooked and cheating companies out there. If you want a company that will do the work and stand behind it then look no furthers than Burt Bros.

I went into the Burt Bro alignment and general repair shop today with my 2005 honda s2000 after shopping around the buford hwy area because noone could align a car that had been lowered to my car’s extent. Therefore, I asked before I even had them get my car on the alignment rack, «can you guys work on lowered cars?». Sure enough, they said no problem and we agreed on a price and set off for work, I was quoted 10−20minutes per axle and I requested that both front and rear wheels be aligned and I was quoted at $ 50 then $ 10 more for the extra axle (I do not exactly remember the price, this is the price i remember). While they’re working on my car, they come back to me and say that they can’t align the rear wheels of my car because it’s too low and claims that there is no more room to align the car with the factory parts. I understood, as I am aware that the car is lowered a good bit and being someone that works on cars himself, I shrug it off and told them to go ahead with the front axle. 20 minutes flies by and they tell me that the car has been aligned and ready to go; happy as a camper that my car was finally aligned, I go into the service room to pay and I was pleasantly surprised that the bill was only $ 40.55 versus the $ 50 some dollars I was expecting to pay. I was a happy camper when I left the premsis. Driving off, I realized first thing that the car still pulled to the right (passenger) side as I went in the shop for. I figured they made a mistake and took it back and had them realign the car. That was fine, however I waited for the technician to work on the car again and do a test drive. That was repair number 2, following the very first attempt.
After coming back from the second round, he casually drives it back on the rack and starts raising and lowering my car again, «working» on it and takes it back for another test drive.
This is now the third attempt at alignment and the second test drive.
After all of this, he rolls it back into the rack attempting another fix. I, now irritated, tell the technician that I don’t want them doing «trial-​and-​error» sessions on my car and request a refund. I must have insulted the technician by saying this and he approaches me as if he was going to throw a swing, I back off and tell them I just want my refund. He agrees and we go into the service desk and the owner (Lee) and his son confronts me and tells me that because the car is lowered that it cannot be done exactly. I, as someone that works on cars myself, think this was baloney so I said «just give me the refund, I don’t want to deal with your shop» and the owner says that he cannot give me a refund and tells me to hit the road or call the cops. Applauded by this, I called the gwinnett co. police and sure enough an officer shows up after 20 minutes and speaks to both of us and says that unfortunately he cannot do anything as it is a civil matter.
I told the shop owner this exact quote: «It was $ 40 mistake on my end, but you’re risking your reputation over $ 40. I hope you do well in business» and drove off.

Wow this place has horrible customer service. The guy I talked to was named Robert Jones and he absolutely made my skin crawl. Their website says to call or email to setup an appointment, so after waiting all day for a response back to my email, (which I never got) I finally called. The receptionist informed me that they do not take appointments, it is first come first serve, I just hung up.