I am happy to report that everything was resolved! After escalating my complaint with Sephora’s online customer service, the store director issued me the correct form of credit. Unfortunately I will only continue to buy my beauty products from their website and not their store.
Tatiana R.
Classificação do local: 1 Miami Beach, FL
HORRIBLESERVICE! i was treated like an inconvenience by the employees when i asked a simple question«what waterproof foundation do you have?». I asked 2 employees and they didn’t know and was rudely brushed a side and was told to find someone else. there was no one else. The store was not busy yet i waited for an exceptionally long time for any assistance. The employees are incompetent and unpleasant and I recommend going to the Dadeland or Aventura store where the service is great and the employees actually do there jobs in a professional RESPECTFUL manner.
Krystal S.
Classificação do local: 1 Hialeah, FL
I went to the Sephora in Dadeland mall and had a wonderful time. EVERYONE was helpful and I even had my mini makeover and bought every product they used on my face. I live closer to intl mall and needed to buy concealer and a few more palettes so I went here and asked two girls a few questions like if they carry the marc jacobs palette or if they have the multi brush and answered my question, scoffed, and walked away. No thank you. Stick to the Dadeland one, they treat you like a human being there.
Andi T.
Classificação do local: 5 Coconut Creek, FL
For a smaller Sephora, this is one of my favorite locations. I actually prefer going here to the one at Dadeland Mall or Aventura– though they have bigger selections. The difference is the staff. Each associate is down to earth and has a passion for cosmetics. Danielle is an great example of how knowledgeable and friendly their staff is. They’re all approachable and assist you in a timely manner. If you have not visited this location yet, you should next time you need something from Sephora. They’re amazing!