RB Cycles

Okay, I am a tough customer and especially since I live in California. I go in mainly to browse and get information. I purchase small stuff from RB Cycle (supplements, hat, cleaner), but ask many questions about my bike and equipment (I purchased in CA.). Techs and Sales people are VERY helpful and nice to talk to. Highly recommend you shop here, good prices on the bikes and very knowledgeable, but most important, Helpful!
That said, I have also went to the one on 36^th street a few times and will never go back. They just want you out of the store and give you no support or service.

What a great experience ! Took my three year old Cannondale in for a tune up and assistance installing a rear facing camera that I received as a gift. I picked up my bike all cleaned up and ready to go except the camera needed charging. I could not find the charging socket so I went back and the man found iT within seconds. Duh
THEN after charging the screen I still couldn’t get it to work and, for the record, I’m not technologically challenged. Again I was assisted quickly and cheerfully and he would not accept any payment. For the record, RB cycles has all my business forever! Thanks for a refreshing customer service experience !!

Rude, rude, rude. Second time coming into this store and the staff was rude yet again. Went in with my family to have my kids tires repaired and had the worst customer service. The sales clerk didn’t say more than one word to us, tried to ask questions and no response from the clerk. Will never go here again.

My wife and I bought our bikes 2 weeks before moving to the Doral area. With that said, we have been to this shop 2 times. The first was to buy a helmet for our son. The next was yesterday to ask a question regarding the use of the tire pump that I purchased at a different shop and also to fill my tires with air. When I walked in I was greeted by Gabriel… I told him that I needed air in both tires as well as a quick lesson in using my pump at home, again, that I purchased elsewhere. He could not have been more friendly and helpful with my tasks. The shop is really nice and clean with lots of bike choices for all ages. I will def return when our son is ready for his first bike. Until then, free air and free lessons? Who can say that’s not 5 star service!

So I went to the store to get my fork checked out (hairline crack on carbon fork, some serious business. Went in to get their «professional opinion.» I also work retail. First customer in the morning (oct. 14, 2014) with a simple question. It isn’t a big deal to a 20 year old. It shouldn’t be an issue for an older adult. (I assume he was late 30’s, doubt early 40’s) But this was not the case. Took a glance at the fork. And said it was cracked. Understood, no problem. So I asked, how much would a replacement fork be. He clearly wanted to get me out of the store ASAP. He looks up a origin8 fork (which I researched the night before roughly 140ish. Thought to myself «why not help a local business?») Clearly way overpriced at 300 bucks. MSRP for the top of the line origin 8 fork is 250. No problem, business I get it. But the way the gentleman said everything to me from the get go. Rude. Condescending. Clearly didn’t want me in the store, avoided contact. Tried to kill him with kindness, didn’t work. You have a customer coming in, who has came here before. With a concern, and not minding to pay money. So then I thought, «Hey, let me ask him a question pertaining to buying a bike (balance bike) to see if he even cares of looking away from the computer to look at me and give me an answer.» Hey, do you have any balance bikes for kids?” I said. «No, we don’t» he replied without a concern. Not even, «I know a place where you can get one» C’mon man, a person who sells bikes doesn’t care about putting the younger generation on two wheels? It’s sad. I didn’t even get mad. This guy just couldn’t care less.
I put two stars to be fair because I have dealt with a guy (when I bought my trainer about a year ago) who was nice. Who juggled between three customers and me with respect and eagerness. (Very skinny guy with light brown hair). I know it’s not the shop’s fault, just this one particular guy.
I’m all for small business, I would love to help out a cool looking shop since I know it’s tough for bike shops. I don’t mind paying a reasonable premium to get top notch and kind service.
Like I said, I really tried to like this LBS. It’s near home and work. It’s a really cool looking shop. Nothing else. Just avoid the guy with the medium length dark hair, he obviously doesn’t want to work. You might have better chances getting another associate.
Ending up having better luck at a shop near by. But I won’t put the name, I’m not rude. I hope this store can turn a new leaf.

God please help this shop, my friend took his bike to get the tension on his rear derailer adjusted and 30min later the used his spare master link after they broke the chain for no reason thanks god the master mechanic came and with a screw driver just adjusted it and then they said he had to charge $ 20 to work on the bike and reminded us to leave a tip and the end of it the bike makes more noise than how it came in and the chain has a weak chain…

Helpful staff, but not all that professional experience bikers. They will give all the information you need… but you’ll walk out with the presence of maybe asking another person or passing by another store.
Pricey. If you’re looking for just a bike to bike, go to Walmart or Target. If hardcore mountain biking or serious road speed is your interest, then this is a great place to start. A lot of bikes to see, feel, test and a get use to brands and models. (Like Cars) Although, you could research what you find in this store and maybe find it cheaper elsewhere online or maybe other stores around. If not on bikes, you will definitely find cheaper parts and accessories online.
Labor. Don’t do it, yet! Here’s something useful. Buy anything, like a powerbar, (I bought a chain and tubes) and they will ask for your phone #, address, etc. Within a week you get 2 coupons; a coupon for free labor on brakes and gears. Take advantage to fix brakes and gears AND anything else. Second coupon is $ 100 off on any bike purchase over $ 500. –_​_​_​– I changed the chain and tubes after watching videos on youtube and realize that $ 40 on Labor for that was ridiculous. youtube/​google is your friend… and don’t forget Unilocal too! ;)

Mechanics here are thieves! A friend brought in her bike for a tune up any they swapped out here derailleurs for cheaper ones — from 105s to Tiagra. I shit you not!!!
Unfortunately she didn’t notice for a few weeks after when she finally rode it. Too late to even say anything.
Besides, they don’t even have a clue how to «fit» correctly.

Decent selection and a variety to chose from, but the staff is very aloof to their customers.
I recommend the location near downtown better.

I went last week for Fitting. Matt has done a great job after visiting 4 different bike shops trying to solve HOT FEET. He knew what he is was doing, and cleats positioning turn out to be perfect and no longer burning torch feet with fire. I called him the next day thanking him after 10 months of struggles, and now i am happy with the way things are. I will go back when I need their services in general.

I popped my son’s 12″ bike tire by inflating it off a scuba tank. I promised we would go for a bike ride after school. I dropped the bike off and 30 minutes later it was ready before my son got home from school. They were nice and courteous. There is nothing worse than failing in the eyes of a 3.5 year old. These guys help me regain my Super Dad powers! Thanks!

Went to buy a chain, get it replaced, and get some tuning done. Work quality was good. Labor prices were amazingly cheap when compared to LA prices. Another plus was the quick turn around. I dropped my bike off around 1 and picked it up at 6.
Store is amazingly stocked and has a ton of higher end stuff which I would envision myself buying in the future when I have the money to spend.

I came back only because I really needed a tube for my tri bike. It was early, they had a bunch of us waiting for them to open, and the owner asked the tech to get me the rare tube (its smaller than the usual sizes) I needed. The tech gives me one — of course the numbers don’t match and I insist its not right.
If you read my previous review — its the same guy with the SAME attitude. He insists with his ‘tude that it can be used. I go to pay with misgivings, because I KNOW this isn’t right, and should have known better. I tell the owner at the register and he calls Mr. Techitude over who gives more of his signature attitude grabs the new one and the old one and stretches them out with the DUH SEE? look on his face. The owner says it should work.
OF COURSE it didn’t. Again, I know enough about bikes but had decided to trust them. NOT Mr. Techitude but the owner because we had been talking and he seemed to be straight up and a good guy.
So this morning I walk in with the two (yea, I purchased two like an idiot) and Jose’s first words are «I knew it. It didn’t fit did it?» Long story short he first tore the whole store up looking for the right size and since they didn’t have it gave me a refund and promised to order the right size and told me not to worry that because of the problem they will be ‘on him’.
Of course I told him that wouldn’t be necessary I will pay for them but told him that Mr. Techitude needed an adjustment more than the bikes he fixes. Jose agreed.
I really appreciate the super service Jose gave me, my past experience had been based solely on my interaction with Mr. T. Yes, its smaller than most places but definitely helps me with my needs when I don’t want to drive too far.

Went to RB in Doral after doing extensive research on what I was looking for in a road bike. Nothing too crazy but not a low-​end bike. I sent several shops emails asking about availability of the various brands and models I was looking at. Received a few nice messages back. The one I received from RB was just a stock reply.
I had decided on a couple shops to visit. RB was not one of them but because I was in the area I thought I would just drop by.
Walk in the door, wander around for a bit while a couple guys are chatting. Finally I walk right up to the guys behind the counter, who were still just chatting, and asked them about the bikes I wanted. Turns out, the factory reps were there the day prior and had demo rides. I felt like saying if they paid attention to their emails, then they would have known I was interested and contacted me. I asked if they knew where the factory van was today. «No they left town. Took off up north.» They then said that the model I was looking for wasn’t available yet and it would be a few weeks.
It was obvious I was interrupting their conversation. I left. Called another shop to ask if they knew where the reps were, «Oh they’re here, just showed up, we were getting ready to call you.» Even if they weren’t planning on calling me, it was a nice recovery. «Come on down and we’ll get you hooked up.»
I will not set foot in RB Cycles again.

Came to RB Cycles the other day looking for deals on bikes.
This shop has a pretty good selection but it’s not too big. The prices are a bit on the high side for what I was looking for. The cashier was pretty good when it came to answering questions and seemed to know a good deal.
I was disappointed to see they only had one kind of bike rack and it didn’t include the price on it. We had to ask the cashier.
Again, it’s ok and I mostly came here because it was close but we’re going to other places to shop for bikes.

I have a tip for the wrenches in this place … when you see a guy walk in with a bike that is clearly an appendix of himself — someone that obviously knows a thing or two about cycling, and his equipment — don’t go arguing with him about what is best for his bike — WRONG !!
These guys are dismal, I had to completely reinstall my bike computer because they left cables dangling all over my front fork, the taping job on my handlebars — sucked !! I had to buy more tape and do it myself. Should have done right from the beginning — so I thought I would save time, not so… had to redo the work myself because these guys just don’t know how to properly tune up a bike.
I would rather drive to the shops in South Miami, Coral Gables or Pinecrest — the mechanics there are true bike enthusiasts and they know product.
Not in Doral !!! Skip this place — not worth it.