OrthoNOW

Excellent customer service. All the staff cares about you. They even followed up with me over the weekend, which I found to be adorable. There’s a lot of parking. The decoration and cleanliness of the place is beautiful. I strongly recommend a treatment they offer called ARPWave for chronic pain, it is unbelievable how fast I recovered. Right after the first treatment I saw a huge improvement. The entire staff is very friendly. The best health care service ever.

In short? Next time I will take my injured self right down the street near 41^st/​97^th area to Baptist Health Urgent Care. Never had a billing problem and they are MUCH faster.
Now, in long. I am really so so so so tired of being treated like a dummy by south Florida medical office’s billing departments. I visited this office 2 years ago for wrist pain. First, I spent a half a day in here waiting in the front office and then a treatment room, then their downstairs office, and then an upstairs room again. I was a walk-​in, so I wasn’t too bothered by this. The only issue was, when I was sent for my scan downstairs, patient after patient was called in before me even though I was sitting right in front of the window and the girl logging in everyone could see me the entire time. I wound up being there a LONG time because of this, and wound up with several patients being pushed in front of me. At the time I didn’t know rather they were there for other things. No, everyone was getting a scan just like me. So anywho, I was treated, I paid my office visit fee, my wrist recovered, I went to a follow-​up appt, badda boom badda bing. Great, all is well.
Fast forward 2 years later to June 2015. I receive a bill from this place for about $ 2000. $ 1500 for the first visit where I got a scan, a wrist splint, and some ice packs, and $ 475 for the second visit where they looked at my wrist and said awesome, its fixed, have a nice day (NEVER AGAIN). The bill came on a Friday after business hours and I almost lost it (because I had another Miami office do the same thing and threaten to put the bill I had no knowledge of on my credit report for non-​payment). I never received ONE bill from OrthoNOW in 2 years saying that my insurance had not paid the claim, that it was being processed, that there was an outstanding bill, NOT ONE WORD, not one correspondence. HOW does an office function like this? Don’t you pay your employees, the light bill? And of course this 2 years late bill says its overdue, hasn’t been paid in a million days, blah blah blah threat threat threat. After calling them, the billing department told me that yes this is the first bill I received and the reason is because they billed my insurance and they never paid the claim. Seriously girl? And you notify the patient of this for the first time 2 years later? You know Miami is the medical fraud capital of the US right? So she tells me they send this bill out so that the patient can notify the insurance. I thought that was her job, but okay, I’m the one with the bill so I call (even though when you call your insurance there is a special line for doctor’s offices with less/​no waiting time for this exact reason). OF COURSE my insurance says, OrthoNOW didn’t send us the requested documentation after we received the bill. So then I have to call OrthoNOW back and tell them all of this and discuss billing codes that I have no idea what they mean. REALLY?! «Ain’t nobody got time for that!!» So then OrhtoNOW tells me, okay, let me call the insurance and find out what’s going on. (blank face from me). WHY did you just not do that in the first place? And I don’t even blame the girl on the phone, this is probably just some type of messed up office procedure/​billing/​management issue. Ugh!
You guys need to freaking get it together. I will never be back to this office. EVER.

I really didn’t like the way they gave the result of Mri to my daughter if your not sure or don’t have a report I think you shouldn’t call patient scare them to death .
Just saying when you call patient you should have the report or the film in front of you then a diagnosis base of that

Dr. Badia,
I would like to express my appreciation to you and the ORTHONOW Team for the great, personable and speedy service I received today as a patient going through the ORTONOW urgent care center’s experience.
Congratulations to you and the ORTHONOW team.
Best regards
George Lakis

OrthoNow offers quick peace of mind when us athletes experience misalignment and now with the ARP wave treatment team leader Mathias we can realign our machines to perform with maximum perfected form! #stronger