Kendoo Technology

If I could give zero stars to this company, I would, plain and simple. I am not a negative person and will be honest that this is the first time I have ever gotten on Unilocal to write a negative review but when business ethics within a company are THIS poor, I believe the public has a right to know. I recently purchased a Bull Horn or Megaphone through this company and when I received it, it did not work. I was at an event that I needed a functioning megaphone immediately so I had to purchase a different one from the local electronics store. I called the 1 – 800 number on the megaphone to report that it did not work and get the return address info etc. so I could receive a refund, which they «guarantee» on their website for faulty products. The office administrator, Nancy, who interrupts you every chance she gets, obviously does not listen and in incredibly rude did not give me the complete address when I tried to return the megaphone the 1^st time. So, after paying for return shipping once, I called to make sure that I had the correct address to send it back, and pay for it out of pocket AGAIN a second time. I was also calling to ensure I would still receive my refund as shipping for this product is not cheap and I wanted it to be worth the cost a second time around. Nancy assured me that it was logged within their company’s records that the product was faulty and that once received I would be given my refund. HOWEVER, since time had passed (because the megaphone was lost in the mail) my refund would no longer be in the full amount. Since SHE is the person who gave me an incomplete address, I do not see why that «fault» was placed on me and my refund. So at this point, she offered to have the megaphone fixed, and shipped back to me as an alternative. I was not thrilled about this suggestion, but at least I would be able to sell the megaphone online somehow for more than the insulting refund amount they were offering. I agreed to this because Nancy promised that I would not pay for labor, OR RETURN SHIPPING… and now, they WANT me to pay for return shipping because of what they had to do to fix the broken megaphone they sent me in the 1^st place. When your office assistant or whatever her role is within this company, makes promises to a customer, they should be delivered upon. PERIOD! Otherwise companies can lie to you and make you pay for every aspect of their low quality products, «returns and refunds» included! I will never again do business with Kendoo Technology or any Bull Horn USA affiliates and would recommend others to avoid as well. Unless of course you live in Miami and can walk into their facility and demand proper business ethics and follow through…