K C USA Computers

TERRIBLE BUSINESS! DISHONEST– BUYER BEWARE!!! I ordered a 16 camera dvr computer for my existing surveillance system for my petcare center. They charged my credit card on Oct 31,2011. I finally received the system in Nov 2011– and it did not work. So after many back and forths– I finally got a return shipping label and sent it back on Dec 1, 2011. After not hearing anything back for weeks– I started calling and emailing them on Dec 20 – 29. Finally I was able to speak to a human on Dec 29^th — and he told me they were waiting on a «hard drive» Are you kidding me– almost a month later and still waiting on a simple hard drive– I couldn’t believe they were still NOT DONE. So I asked for the supervisor, Gabrial to call me– In the meantime– NO CALL– so I start emailing him. IT IS NOW JAN 20,2012 AND STILL NO PHONE CALL OR RETURN EMAIL. At this point– I have emailed and called over 10 times– they continue to give me the run around and GABRIAL– is a mystery manager– who still has yet to EMAIL OR CALL ME BACK. I have requested a refund in full– for the past 10 days and they just keep saying I’ll have to talk to «gabrial» but ofcourse he won’t call me back. So they are theives– VERY DISHONET PEOPLE– THEY HAVE MY $ 937 AND THE COMPUTER!!! I have also filed a complaint with the BBB and my credit card company. Wish me luck– but don’t make the same mistake I did!!!