A Palace Interior Design

Everything was ok, until I called because one of my verticals came off from the sliding door. They want to charge me 40.00 plus tax just to come to my house and take a look at it. Totally ridiculous. I know for a fact that they are in my complex every week. Very poor Customer Service!

Horrible installation. Horrible customer service from main office and very cheap materials. This company is your typical bait and switch unethical company that does not understand the simple principle of providing good service overall. Installers created unsightly holes in our walls and couldn’t even install the window coverings evenly.
Do yourself a favor and look at other companies that have better reviews.

Wow, surprised by so many bad reviews. I had no issues, love the blinds, it was done quickly and as requested, they look beautiful everyone was professional. I do recommend Palace Interiors.

This company is a joke. I order blinds for my entire house including what they call BLACK OUT for my master bedroom. This black out is really not a black out, I have glare coming in from the top and sides even do I have what they call side channels that is supposed to block light. They call me couples of days after my installation to ask my if I was satisfied and explain to them that I was not because the situation with the black out and their recommendation was to add an additional piece for the top that will block some more light but I will have to paid 100.00 more. This company is a scam, keep away from them…

HORRIBLE customer service. A TOTAL WASTE of time. The owner scheduled an appointment for someone to come give an estimate on repairing or replacing my mom’s blinds at 11:30 am. I explained my mom has cancer, is not feeling very well, so I would meet them at her house and to call me 30 minutes or so before they arrive so I would go there. He agreed. I gave him the address and exact directions and even sent them in a text message. By 11 am nobody called so I went to my mom’s house. 11:30 am came and then 11:45 came and I called and they said they’re running late and asked me if my address was such-​and-​such and I said NO! I gave the correct address and she said someone will be here soon. 12 noon came and I called back and asked for the owner and was told he was not available and they said the guy coming over is running late but would be there shortly. 12:15 pm came and went, I called back and asked to speak to the owner again. They verified my address and STILL had it all wrong. The owner got on the phone, apologized and said he would send a new guy out and he would be there shortly. Around 1pm the guy called (I have everyone’s name and exact times I spoke with everyone) and he said his GPS said he’d be there in 24 minutes. I said that’s almost 1:30! We’ve been waiting a long time but OK, fine! Please hurry. He said he would make it «worth our wait». He got there, took measurements and gave me an estimate for almost $ 100 MORE than the blinds repairman who had come the day before and given us an estimate. I told him that price of $ 200 to re-​string 2 blinds (one small blind that covers a very small kitchen window and one that covers 2 windows) was way too high and he said that was their price. I told him it absolutely was NOT worth the wait. We are telling everyone we know not to call Palace Interior Design. Call anyone else, but not them! BAD customer service!

Never ever ordering blinds from here.
Terrible customer service all around.
When it came to giving me a quote they had a sales rep come to me right away. The experience with the sales rep was similar to dealing with a car salesman. When it came to installing the ordered product it was a different story, not much flexibility on hours and once I was able to find a good time to fit my schedule the installer never showed up and called 4 hours later to tell me he wasn’t coming because he forgot my product in their warehouse to top it off I am being overcharged for this. If you can find a different place for your blinds I suggest you go with that one instead of palace interiors.
So one of their reps responded to my review apologizing for this «isolated incident» and honestly wish the options of giving zero stars was available. This was and it is not an isolated incident, I know of many others who have had the same misfortune as I did. Again, look for a different option.