US Post Office

First, I think that post offices will no longer exist soon, or many of them will disappear. There are so many things that I used to come to the post office to do, and now I do them from my IPhone. About this post office: I had visits here that took 5 minutes, and I had visits here that took almost an hour (For the same service). My tip to you: Come when there aren’t many people (Right at the opening I would come here at 8:50), you will save a lot of time.
The people are kind, friendly, and really try to help you. When I got upset once, I told myself that this isn’t their fault, they are just doing their job and they are a part of a bigger system. I would rate the staff here 5 stars, and the post office organization with 2 star.

The best thing about this post office is Carmine. I’ve never had such friendly service– he even remembers your name. I’m sure he must have his bad days, but he NEVER takes it out on customers. This is one professional guy!
As for the mail carriers, I do sometimes wonder if they can read. My name and apartment number is clearly marked on my mailbox, but I do get mail meant for other people. When I’ve called about this, the reason is always, «The regular carrier wasn’t on duty.» Even if that’s true, can’t the substitute carrier read? I thought they had to pass an exam to get this job.
I don’t understand the «no tape provided» rule; I don’t know if it’s a local or national policy, but it’s really stupid.

Postal workers at Dobbs Ferry are always helpful and pleasant. It’s not unusual for workers in any business to make assumptions about how obvious something is, so I appreciate when a person like Carmine, recently made short work of finding the right box for my mailing and exactly how to pack it safely. Isn’t it nice when someone «assumes» that their job is to be helpful?

I understand that you can’t provide tape for a large box, but for a box that only uses 10 inches of take come on! Your supervisor wants you to fallow policies, but I’m sure you are also graded on your customer services. There was no customer service provided by Tori. It’s the first time I had to deal with her and I hope will be the last. When I came back with my taped box. She was as unfriendly as she could be. So Dobbs Ferry Post Office. It’s ok you can’t provide the tape, but the way you communicate and treat your residents is more important than a 10 inch piece of tape.
I would suggest you post a sign with the words «we do not have or provide tape».
That might be better customer friendly communication.
I do love Carmine! His communication skills and customer services surpass many people at this post office.

Crappiest post office EVER!
Tracking is pretty much useless if your items are being delivered through this post office. Tracking says it was delivered and it’s been two days now and still no delivery. I’ll have to call them tomorrow to find out what’s going on.
I had one other incident where someone who didn’t live at my address and didn’t have a name that was remotely close to me ended up getting her hands on my slip to pick up a package at the post office. I never gave her authorization to do so. I waited forever to receive my package and finally stopped into the post office to find out where my package was. They told me they already gave it to whomever came in to pick up the package. I asked them whether or not they had a policy of checking ID, the unfriendly man proceeded to tell me yes and then asked me for my ID! What the hell?! He goes to ask me for MY ID and yet, if he had done the same to the other person who took my package, he would have realized the name on the ID doesn’t match the name on the slip. So Dobbs USPS has a habit of releasing your packages to anyone who holds the slip!!! Unacceptable. I filed a complaint with the main USPS headquarter, no response or followup of course. And whatever happened to my package? Nothing, I never got it.

I have lived in Dobbs Ferry for about 12 yrs. Receiving packages on time have always been an issue, as well as lost packages. Saturday mail has been held on to the weekdays and received late. What I can say is that there was at least friendly staff members who provided good customer service at the post office. Now, that seems to be gone. I tried to return a package and the postal worker at the desk almost denied the package because the return label was slightly faint. I suggested to scan it. They figured out that it worked. A piece of the box was ripped and not fully secured and taped. I asked for help in getting it taped, they pointed over to the supply section to purchase. I had to get off the line, purchase tape, get back on and still get sarcastic remarks from the postal teller. I informed him that other postal staff members were helpful in the past with this kind of issue. He stated «Well you got the wrong one» in a sarcastic tone. I couldn’t help but inform him, that in fact I got the right one if he provided customer service in the past. This post office does not provide the best service overall and now it seems that we have lost our customer service. That is the least they could provide. What a shame.

OK.
Amazing post office. Who can say that about their post office? I have never had a smile walking into a place anticipating what terrible/​fantastic joke I will hear next. Thank you Carmine and everyone else there for being such a pleasure.

Where to begin. I guess but to say that only living in Dobbs do you get postal service where mail is delivered not to you but to your neighbors. It’s like they take «being my brothers keeper» to a whole new level. Over the past several years we’ve had weeks where mail from as far as Ardsley has been found in our mail boxes. It got so bad this year that many of us on our street decided to deliver the mail to each other as opposed to bringing it back to the post office.
Call the post office and you’ll speak to someone who seems to want to help you but you hear the same story time after time. It always appears that on that day, the regular mail carrier was «on vacation, sick, there was a carrier from another town assisting them…» and the excuses go on and on. Once, after hearing that I checked surveillance footage to see that we had the same usual carrier the whole week. (scratching head) I mean I could understand if it happened once or twice but it’s like whomever is sorting mail there can’t read. I seldom wonder as I pick through the wrongly received mail how a carrier can actually pull it out of his/​her satchel and apparently NOT read the name on the mailbox verse what they are putting into it. Tell me, how does one not know the difference between say #20 and number #62?
Going into the post office is a pot shot. Long lines at times and while there are perhaps two persons there, only one person is helping out at the window. Which when you’re waiting on a long line can be frustrating. At least put up the closed sign.
I’ve dealt with a few of the front window personnel and one guy is just terrible. I mean if you don’t like your job leave. While another lady gave me one name when I called to complain about misdirected mail and when I got there had a totally different name on her badge. And yes it was her cause I couldn’t forget the voice. While I stood in line there were several persons who owned businesses on Main St who has said that they were having the same problem with their mail delivery and they are just right across the street.
To be fair, I have to say that there are times when I’ve gone there frustrated over issues and two of the front window personnel have been rather nice. Carmine has overall been nice. He’s had his moments and I guess everyone wants to get out by 5 so being rushed is part of the course. Joanna is a very kinda and sweet lady. Before I enter the building I always hope that I can get her because her customer service is A++!
I hear that things are worse in Hastings but at least in Hastings they are getting the mail delivered to the right house or business. It’s sad because the USPS continues to loose money and business each year. Perhaps the people working their are over worked and under appreciated. Who’s to say. I just want my mail and none of the BS that comes with it. Perhaps if the USPS gave itself an overhaul from top to bottom their satellite office would be much happier places.
After hearing several people on the train complaining about the same issues I just had to post my most recent experience.

I promised Carmine (one of two exceptional Post Officers at the counter) I’d create a Unilocal page for the Dobbs Ferry Post Office, so here it is! Five stars are well deserved.
I actually live in Hastings, but refuse to go to our Post Office (see review). Dobbs Ferry’s Post Office is magnificent. I’ve been served now by Carmine and Joanna and briefly by the office manager (I think); all of whom have been helpful, kind, and engaging.
After being rebuked yesterday in Hastings, I visited Dobb’s Post Office for the first time. Joanna was lovely, and she patiently explained my mistake (for which I was chided in Hastings; see aforementioned review) and offered a solution. It was, without hyperbole, among the very best experiences I’ve had in the economy.
Today I sent something else and Carmine also provided excellent service, beginning a pleasant conversation and offering tips for next time.
Shipping companies private and federal can be intimidating, but in Dobbs you may expect to be walked through your troubles professionally and courteously. Five stars.