Dependable Heating & Air Conditioning

This is an excellent establishment. We were assigned to Chris and he is a fabulous tech. He called to let me know he was 15 minutes away and was right on-​time for his appointment. Chris provided us with all of our options. He was able to get our service up and running in a matter of minutes. Chris saved the day!!!

Dependable Heating and Air does maintenance for our commercial buildings and quarterly filter changes and keeps units running efficiently. Amanda the scheduler is a good communicator and I love their email messages and emailed invoices. They also tell us who is coming to work on the units that day including a picture so we know who to expect. Today James their service person was also checking a possible leak from the roof into one of our tenants ceiling tiles and found it was not a leak after all yet he could have made up something and charged us extra but he didn’t which speaks highly of the companies ethics and their staff.
We have used them for many years and have never had a problem working with them.

Highly recommended. Had an AC unit and coil installed on our existing furnace. Install was quick and went without any problems. Installers were very friendly and professional. About a week later had a problem and it turned out it was the condensate pump that was installed with our original furnace. Dependable came out within 2 hours and fixed the problem within 15 minutes. Awesome company

We have been using Dependable for 30 years. We finally had them replace our furnace a few months ago and, yesterday, installed our new air conditoner. The service tech was amazing as usual. Our new ac is huming along. Working with them is so reliable and «dependable» as always.

Definitely recommending this company… Brandon (the tech that came out to service our HEATER AND AIR CONDITIONER) was super friendly, very thorough and clearly knows what he’s doing. We have had nothing but great customer service and prompt fast service! EXCELLENT company!

James B. Was a top notch technician. He called first and was extremely friendly. He didn’t push anything and was able to fix our A C. Top notch highly recommend.

I have had good experience with Dependable in the past. They installed a new furnace in late 2014 and now have used them to install a new air-​conditioner in the same property. Their prices are competitive for a local company. The sales rep is reliable and knows his business. I would recommend this company anytime.

Dependable Heating & Air has an outstanding Customer Service Policy. They are not only knowledgeable, They make sure you know who is coming to your home by sending you a picture of the person they are sending to your home. They do not try to sell you something you do not need. I would highly recommend them.

Brandon was my tech… He was professional, polite and patient… As a new homeowner, I had a lot of questions… He patiently addressed all of my concerns and educated me in a few areas… I will definitely be calling Dependable come spring to check my cooling system and I will request Brandon again…

Several years ago, we hired this company as a second estimate on replacing a complete HVAC system. We were very happy with their price and the quickness of installation.
One year later, the coil unit they installed went out. I called them, and because the installation was still under warranty, they replaced the part free of charge.
Two years later… the same part went out again. We called another company (more local to us) to inspect. They determined that not only was the part faulty, and that this model has a long history of complaints, but that the workmanship done in the attic was so poorly done that it was a hazard, and the entire system would need to be overhauled at nearly the cost of a complete new unit.
I called Dependable to see if there was anything they could do. The woman on the phone was very rude and emphatic that the warranty was expired. I told her this is the second time this part has completely failed in 5 years. We had confirmation there is something wrong with the part they installed, AND the workmanship, and shouldn’t they at least give us a credit toward repair, or actually replace the part, knowing now that they replaced the broken unit with another faulty part? She said no, they would not. I indicated to her that they had just earned a bad review if they could not stand by their products and service.
I have now had a second opinion by another company, which not only concluded that the part itself is still under warranty and could be replaced for only the cost of labor (still several thousand dollars), but that the workmanship done by Dependable was indeed shoddy and basically a complete hack job, now costing us more money to remedy.

Let me start by saying, this is my first post of anykind online, I say that to show how pleased I am with the workmanship, quality of product (same brand as my old hvac system), professionalism and honesty from Mr. Wagner (Energy Consultant) on down. I got what I wanted and what he assured me I would get. Keep up the great work guys, this may not be my last post online and I want people to be able to trust my opinion. By the way, for the guys that came out to install the equipment who went beyond the call of duty I apologize for the extra work. Thank you so much.

These guys (John the estimator and Armando the service tech) did an outstanding job in replacing the coil in our AC unit in SouthTown. We had been dealing with an incompetent local company that wanted to charge us well over $ 2000 to replace the coil and Dependable Heating and Air did it for well below ½ that price, plus, were so professional and courteous in the process, I would highly recommend them for doing work on your unit! I read some of the older reviews on here, and I would say, that whatever problems they may have had with customer service or other matters in the past, have been corrected. They were great!

A/​C Capacitor replacement, invoiced $ 400 for part, part online new $ 120, eBay $ 57, willing to pay $ 150, plus $ 65 service fee; wife on site, service tech enamored by pool, fixed AC with March, 2013 manufactured part, but porked the bill, recommendation: don’t use. FOLLOW UP, argued bill, took $ 100 off; problem not fixed, called another commercial AC, replaced fan motor $ 200, all in; Dependable wanted to charge $ 800, again, don’t get ripped off.

I had a 25 yo system and the fan motor was going out. I got 3 quotes and Dependable was the most competitive. They did not try and sell me a system that was too large for my condo and explained everything in detail. They were even able to add a crew to come in the next morning so I did not have to wait through the Labor day weekend. The crew was on time and did a great job. I could have fixed this system myself, but why! I had to replace a AC unit in my other house 2 years ago and thought I was saving money by repairing it. The new system worked twice as well and cut my bill in half. Same here. I know AC systems are expensive and cash is tight but I have learned that if your system is old get it out of there! Not much out there that will pay for itself over time.

You can «depend» on this company to be ridiculously overpriced and quick to suggest things you don’t need! We own a couple of rental properties in the Vacaville area, and the outgoing tenant reported that they just started experiencing problems with the Thermostat. After trying to replace the batteries a few times, I read online that the most-​likely solution was the replace the Thermostat. I called around 9:30AM and surprisingly was able to schedule an appointment the same day between 10AM and 1PM… GREAT! I didn’t have my tools with me and was happy to be able to take care of the problem while at the property since we live more than an hour away.
At 12:40PM, the technician Chris arrives, I tell him of my findings and that we need to replace the Thermostat and he cautions me that we might have to replace the entire unit!!! Ya Right! I assured him we were certainly not interested in replacing the unit since everything I read pointed to a simple thermostat replacement (which I would have done myself if I had the tools). He say, «OK…if you want to start with that, fine with me.» I ask him how much it will be, and as he’s walking out to his truck, he tells me it will be $ 250 plus his $ 65 «Diagnostic Fee». Never mind the fact that he spent no time nor effort diagnosing anything other than my willingness to be a sucker and pay to put in an entire new unit…$ 250 was 5X the retail price of a mid-​range thermostat available at the local hardware store. When he came back with the tiny box most surely plated in gold to justify that price… I told him to hold on a minute. I asked if he would waive the $ 65 diagnostic fee, and he refused. I asked him to confirm the price since I felt it was extremely high, and he pulls out some ratty old pricelist showing me that it was the cheapest option and some of the other models were $ 400 and $ 500! I asked how much of the $ 250 was parts versus labor… he couldn’t tell me that.
Before I got irate, I decided to call my husband as a sanity check and he agreed we should just find a way to do it ourselves, because supporting such unethical business practices was just crazy on our part. I told the Tech we were not going to have him do it, and I would take care of it myself — he just looked dumb-​founded. He even asked if I was sure since he was already there. As he was writing up the invoice for his «well deserved» $ 65 fee to grace me with his presence for about 10 minutes, he goes on to tell me that I should be sure not to get a Thermostat that is made for Heat Pumps since they can be complicated and confusing to program (he probably had to hold back addressing me as «little lady» while he tried his fear tactic). As I was signing the CC receipt, he then has the audacity to ask me if I want him to call in to see if he can get the $ 65 fee waived!!! IDIOT… I just signed the receipt… HELL NO I don’t want you to call now! Instead of going off on him, I simply told him «no thank you,» locked the door and pulled out away from the curb — waiving at him, drove to the Depot, purchased a new «COMPLICATED» thermostat noting its compatibility with Heat Pumps, plus a set of screwdrivers needed for the job, returned home, shut the power off, re-​wired the module, mounted it to the wall, filled the visible screw hole from the old module, turned the power back on, tested it to confirm it worked… PLUS programmed set times and temps for the new tenants all in about 40 minutes and for about $ 70…including fuel there and back!
Later that day, I called the office to talk with a manager, and was connected to some rude, arrogant jerk who went on to tell me they have plenty of people willing to pay and good for me that I was able to fix it myself and he guessed I never should have called them in the first place!!! Save yourself the $ 65 lesson on the lack of service and value DEPENDABLE Heating & Air Conditioning offers and find another HVAC company!

Had a blow compasitor on my air conditioner a couple of years ago, they came out, my son was here to show them the air conditioner and pay them. They replaced the compasitor in about 15 min and charged $ 250. When I got home I looked up the part on the internet its a $ 25-​$ 50 part and for their time the bill should have been $ 150 at the most. I called and complained to the manager and he said they would refund $ 100 of my money… still have not seen it. Will not do business with them again!

Dependable is totally UN-​Dependable! I had a problem with my air conditioning which they installed. I called and asked for the manager. After speaking with the receptionist and realizing I needed to get pass her, I explained my situation. Just as I thought, she said there is nothing she can do. If I like, she can forward me to the manager’s voicemail. I left a message. Still have not received a phone call back. It has been a week. Obviously they do not care about their clients and what their clients think of them. Just look at their Unilocal ratings!

I moved into a new house and wanted to get the AC checked. I found these folks on a contractor rating service. Scheduled a standard checkup, the tech showed up on time and was done in 40 minutes. He gave me some advice about using cheaper filters instead of the expensive ones and changing them EVERY month, which I’ve come to agree with.
I did sign up for the annual service contract for $ 150, but on further consideration I wouldn’t do it again. Overall these guys were fine, but like with EVERY service company it’s which tech you get that makes the biggest difference.

Service tech came out to service our A/​C unit. Friendly but a little lackadaisical. Took about 45 min to complete. I also told him about a problem with our thermostat controllers loosing power and continually blinking. Told me he was unable to fix it as it could be anything and that if it still works just leave it. If the digital units stop working altogether then call us. I thought it sounded a bit lazy. Otherwise nothing great, but nothing that bad either.

I’ve seen Dependable’s billboard ad on Westbound I-​80 near the Mason St. exit since ’99 when I first moved out to Vacaville. When the AC unit finally quit outside my house, I gave Dependable a call… and to my surprise, they sent a tech out the next day (this was during the 4^th week of June and we were getting our 1^st taste of triple digit heat). The tech told me these older R-​22 units like what I have only last about 15 years (mine was 12 yrs old). He told me the outside unit would have to be replaced and that his manager would call me back later that same day for an estimate. This was on a Wed. By end of the day Thurs., I’d still haven’t received a call, so I called them. They told me someone would get back to me. FINALLY, on Fri. (2 whole days after the initial inspection) a guy named Bob calls and gives me an estimate. Bob then tells me he would call me back the following Mon. to confirm when they could do the service. Bob never called back. At the end of Monday, I thought, if these guys are so busy and they don’t care about following up with me, I guess they don’t want my work. I ended up calling another AC company who was 100x more professional and did an outstanding job. Nice customer service Dependable… NOT!