Ambient Air

Just had Rob from Ambient Air Heating and Cooling over to fix our air conditioner. We are so happy. Same day service. Showed up on time, actually a little early. He was very helpful and the price was very reasonable. We strongly recommend this Discovery Bay company.

Ambient Air is the only company we will ever use for our HVAC needs! Rob, the owner is honest, fair and very engaging. He has kept our 15+ year old AC unit running. The other day I noticed the house wasn’t cooling even though the fan was running. I called Ambient and Rob came the next day to troubleshoot. We know we have to replace the unit but were hoping to keep it going until the end of summer. Rob delivered. He could have sold us on a new unit right then but he saw it just needed an inexpensive part and replaced just that. We are ready to purchase a new system and I will have Rob @ Ambient do the job. He has never overcharged, never over promised or misled and NEVER tried to sell me any part or service we didn’t need. A company and man worthy of your business!

As a General Contractor I have used Ambient air exclusively on both residential as well as commercial projects, both new construction and retrofits for several years and I must say that Rob and his crews have always been very professional and pleasant to work with. They are always on time and should an emergency arise causing a delay they are on the phone apologizing profusely. They always present in a clean and courteous manner and always leave the jobsite as clean if not cleaner than when they arrive. I also use them for my personal needs and they always seem to find the time to fit the job in, sometimes on weekends or evenings if needed (though I rarely ask). The office manager Kim is always very pleasant and returns my calls promptly and she herself appears to be fairly knowledgeable in the HVAC trade. I have always found their pricing to be very reasonable and they will never try to upsell you on services you don’t really need as many contractors will. I highly recommend their services.

Great service. Honest and always helpful when there’s a problem with the air conditioner.

Wow! Great customer service. First hot days of 2011 and the a/​c won’t go on. Called and they came out the same day. Took the time to familiarize me with the system and possible easy fixes in the future.

Fixed it quick

My A/​C broke right before we had a mini-​heat wave here. My dogs don’t do well in the heat, so I needed these guys out here fast. They got here in a week, their first open appointment, and had my A/​C working in about 20 minutes.
The technician arrived within the promised window. He was professional, efficient, and quick. After completing the work he explained what had broken and gavme some general tips to make the system more effective and prevent future failures.
I can’t comment on price, however, because the repair was covered by the home warranty.
In terms of service and repair quality, I strongly recommend these guys. They are no-​nonsense professionals who employ good, knowledegable techs.
I’m revising my rating from five stars down to one. Fewer than ten days after the repair, my A/​C stopped working again and displayed the same symptoms. Again during the hottest period of the year. I called Ambient to ask when a service tech could fix the repair and was told it would be at least two weeks. What is frustrating is that the original repair did not work, and I was put at the bottom of the queue for an additional repair.
I stand by my comments about the quality of the service technician, but under no circumstances do I suggest ever using Ambient Air for a repair unless you enjoy giving your money to a company that is unconcerned about proper customer follow-​up when their service fails.