US Post Office

I am hoping someone reads this from this office just for the mere fact that I am appalled for how your staff treats people. I know it’s a post office but we are still paying customers… and human beings. I’ve been coming here for years and using your services for personal mail and a local business owner and I just don’t understand why the majority of your staff are always so rude and just plain mean sometimes. Besides the fact my account/​box has been closed several times for no reason (I do renew on time), I am mainly disappointed with how this office treats people. This is just one example, but I walked in about 5:10 the other night and honestly didn’t know you were already closed as I just got in the line to pick up my package. Instead of letting me know the office was closed, they let me stand there for 10 minutes and when someone else walked in and asked nicely if he could renew his box, they screamed that they were closed. So I wanted to verify that even though I had been in line, could I pick up my package. They then screamed at me that they had been closed for 15 minutes. I actually had to raise my voice, and say. Woah, you can stop yelling now. I get that they get rude people but it was completely uncalled for and really upset me as I asked in a very nice tone and did not deserve to be screamed at. This is definitely not the first time by any means they have been rude here… this time it just really bothered me. I get that they didn’t want to stay late (God forbid), but they can let us know a little nicer. I work in an industry that people are constantly complaining and rude but I would never treat a person the way that they continually do. I doubt this review is going to make a difference but I thought someone should know how bad many of us are treated day in and day out. I really try to come in with a smiling face and make jokes to make their day brighter (as everyone always seems to be angry or in a bad mood) and this time I thought it best not to stay quiet. Thank you in advance for hearing me out.