DFW Airport Valet

First & last time I’ll valet park my car @ DFW!
1: when picking it up they told me to go to departures in terminal D. I waited 20 minutes, called & was told to go to level 3. that is arrivals!
2: the ticket they have me did not work @ the toll booth to exit the airport; another 10 minute delay!
3: the price is a total rip-​off. $ 67 for 28 hrs!
NEVER AGAIN!

Have been using them for a few years and consistently get horrible service. Not sure why I continue — maybe the convenience. But yesterday was the last time. When I got my car, the passenger seat was reclined all the way back like someone was joy riding as a passenger in the car. Why should the passenger seat EVER be changed or sat in if you are just parking the car? I should record my miles and see how many additional are being added each trip I take. This on top of multiple times when I have to wait 30 minutes for them to find my car. The manager has even sent me several free parking passes as a sorry. No more. I am moving onto one of the other companies.

Steer clear of this place!!! The reviews with one star seem to be true and similar to my experiences. I frequently used this service when traveling for business. There are young men who manage drop off and pick up of cars.
I’ve never had issues with over or double payment. Instead, my car was never ready when returning from my flight and I received no notification, which comes via text upon arrival to DFW. I’ve had to call for my car and even take the Skylink to get to these fools. Even after this, I have waited at least 15 minutes to get my car once they’ve located it. I’ve even exited the terminal and have seen my car leaving the one-​hour parking and the guy having to call for my car to come back. Ugh! This service cost an ungodly amount to go through the hassle of them being ill-​prepared the way they are. I can no longer support this business. Plus, the time it takes for them to bring me my car, I can walk to it in terminal parking. No more!

Avoid this service! I have done this a few times due to drop off convenience. MISTAKE! My flight today landed at 7:56am and got a text that my car would be waiting. Got luggage went out and no car! Waited over 20 minutes and finally got my car after 9am. I had asked for a car wash, but no wash had been done. This service for 30.00 a day should be perfect. Not worth the money, don’t do it! I will us an outside Valet service from now on.

Handed over my car key and keyring (Tiffany’s) and only gotten the key back when I picked up my car. Went through the painful claim process and got denied. Will not use the service ever again.

Fraud. They regularly charge both my credit card and my Toll Tag. It is on me to catch them and to get it corrected. They always apologize, but never offer explanations or fixes to prevent it from happening again.
The Valets are usually quite helpful. The car is almost always in the right spot for my flight, so the basic service is good.
My car was vandalized (removed 5 lug nuts out of 6 on one tire). The wheel assembly was damaged and not far from catastrophic failure by the time I identified the source of the wobble. DFW Valet central phone service was not the least concerned and offered to put me in touch with their insurance. After dealing with several calls on that headache, I finally paid for it on my own. The point is not their liability, but their utter certainty that it was my problem and they played no role in the whole affair.
If you were not already aware of how the service works, they park the car in airport parking (usually on the top deck or the bottom). Your car sits in the Texas sun or in a dark corner of the parking area until they retrieve it.
In two years, I’ve had several incidents of petty theft from the car interior. It is usually from change I keep for parking meters. I reported it and received a free parking voucher which I still haven’t used.

They used to be good, but terrible now. Yesterday I was texted the location of my car which was incorrect. It took me another 10 min to find it. I called to inform customer service, but the dispatcher said she would have to take the message and pass it along to «DJ», who would have to call me back. And there was no guarantee that DJ would call me back the same day. Now it’s been more than 24 hours and I still haven’t received a call back. In addition, I was charged for parking on my Toll Tag even though the valet service is supposed to include parking. That’s another call I had to make in order to get a refund.

Terrible organization — the last 2 times I flew in my car was not available at the assigned station despite receiving email notification the cars were available.
The management of the operation is terrible. They leave their front line employees hanging with the customer because they don’t staff properly and have a poor system of organization.
Use another service with a more reliable and ORGANIZED dispatch. They are terrible. I feel bad for the guys working the valet desk.

Used to be great. Must be under new management since Sewell sign appeared. Poorly run. I could have retrieved my vehicle from Fort Worth in the time it took to get my vehicle.

I left my new car (three month old) with these folks in October. When they brought me my car at the terminal 6 days later, there was a big crack in the windshield on the driver’s side. I asked about it and they told me that they knew that it was not there when I left the car in their care. They said, however, that they did not know how it happened, so they wanted me to split the cost with them.
Having spent over a $ 1,000 with these folks in the first 10 months of 2014, I told them «no way.» They acknowledged that is was not cracked when they took the car from me, but would not accept responsibility for it. They also said that the fine print on claim check says that they are not responsible for broken windows. I can not verify that because I no longer had the claim check.
They said they would pay for half or nothing. I told them I would fix it myself because I wanted no more dealing with them.
I replaced the windshield for a little more than $ 600.
Needless to say, will I not use their services again and I recommend against anyone one else doing so.

Good experience and it sure makes traveling in and out of DFW easier. Only one issue, asked for a car wash but did not get one. At least they did not charge me for it though. Advice? Make sure you clearly state if you want additional services and remind them to turn in the order. Other than that, prompt and exactly where they said they would be.

I was really looking forward to liking this service. I had a free five days because I bought a lexus, and I pay for a car service most of the time I travel for business. But starting out went bad, with us driving around and around the parking garage. Our valet was not there. Ended up at another gate talking to one of the valets and he went ahead and took us and said the guy who was supposed to meet us was not able to make it. So that forced us to walk 10 gates back to get to where we were originally going. Then upon our return we were told to meet the valet at baggage claim. We waited and waited and then ended up outside looking for one of our valets (yellow shirt). It was hot and we were lugging alot of luggage. Finally saw through the glass the valet back inside at baggage claim so I had to chase after him. When I got to him said he was sorry but had a difficult drop off so he was delayed… we then had to walk aways to our car, but he pulled one suitcase which was nice. Car was clean and he gave us our keys and we left. Since we had such a bad drop off AND pickup experience I would not recommend them nor use them again.

I bought a living social deal for this airport valet and was a little skeptical because of the great price… but man, I was wrong. They meet you in the one-​hour parking right in front of your check in gate and take your car. They send you a text and/​or email reminder before you are supposed to meet them to remind you where they will be. When you arrive back in the airport, they are waiting at your baggage claim (if you checked bags, as I did) with a sign with your name. Our atentive Valet took our bags for us back to our car and sent us off with bottled water and no hassles whatsoever. I will definitely use them again and again and recommend them highly!
The only drawback to this business is that you MUST make your valet arrangements ahead of time. If you are not a planner, that can be a problem but all you have to do is call or visit the website to schedule your car drop-​off and it is really not that bad! Try them, you won’t be disappointed!