Tim Hortons

We had the worst experience ever at a restaurant. We waited patiently for several minutes to be acknowledged. When we did they were out of several menu items. Our order was so messed up and items were forgotten. They did not seem to really care. Then on the men’s restroom door, there was a hand written note that said: knock before entering the lock does not work. Seriously? The Tuscan chicken panini was mostly cheese & onion. They were painfully slow and seemed not to care. Will not return.

I love Tim Hortons but I’m not out this way that often. When I travel from the Port Huron area to Indiana this was once a definitive stop. That said, I had only a few good stops here before what now is a trend.
I was here just a few days ago on my way down to Indiana and this place had a new addition. A Coldstone Creamery area. Neat!, or so I thought. The service was really slow and forgetful but the two girls were nice and they seemed to simply be trying to learn all the new recipes. I totally understood.
However on my way back home today I stopped in again for simply a muffin and an iced tea. The service was ridiculously slow and unattentive. I was trying to be patient and in doing so the guy behind me jumped ahead and demanded a coffee. Kind of rude on his part but I don’t blame him. Staff was just talking and almost loitering though I thought at the time they were working on something. It was around 2:30 in the afternoon, which is certainly past breakfast, but they had almost nothing from a donut, muffin, etc standpoint. Two grain or Bran or similar muffins. Luckily someone did offer to make a fresh one and since it was apparently quick, I waited. The freshest muffin you can get was a positive.
In the end, the staff seems like nice folks but they seem spacey and almost drugged. Sluggish and unattentive. Maybe they’re tired from some Mother’s Day rush but I have never seen a Tim Hortons run so lazily and with little concern for anything representing customer service.
That guy and his coffee who cut me off? His coffee was free and they didn’t even say why. Just handed him the card back without any conversation about anything.
Really, this was just a weird experience and this is a second strike. It’s the only Tim Hortons on my route when I make these trips but I think I’m done making the stop. It’s not far from the freeway but it’s still a sidestep from the multi-​hour drive.

I lived in Canada for years and often stopped at Tim Horton’s for coffee and a doughnut. My favorite was chocolate glazed. I’ve tried Tim Hortons on this side of the border many times, and the doughnuts are not the same on the US side as on the Canadian side. DRY. YUCK

The service is painfully slow. Staff seems untrained/​confused. Really moving in slow motion. Couldn’t log on to the «free WIFI». A coffee shop without free WIFI is useless to us.

Two times shame on you. Third time shame on me. So many issues ordering from this specific location. Not a pleased customer.

Yes, just another coffee shop. Same as all the rest. They are friendly. Very over priced as always.

Never been to a Tim Hortons you say? Me niether. Put a Starbucks sign on the front and you might not notice the difference. Oh wait, they have delicious fresh donuts here, oh, they have freash hot soups too. I had a Turkey Chipolte panini, nice crispy bread with a good amount of turkey and toppings, comes with a bag of plain Lays, just rite.

Lots of options! Always good food. Great coffee! Had a frozen hot chocolate for the first time. Pretty good.

So you cross the Canadian border — and along your looong drive, you realize when you were in Ontario you didn’t get to have as much Tim Horton’s as you would have liked… driving along the never-​ending highway… you see a sign for Tim Hortons. All of a sudden life is brought back into you as you can already smell the Medium Double Double :)…
First time at this Tim Horton’s, clean location, friendly service, a full service Tim Hortons. Only thing is they don’t accept Canadian cash, but that’s ok!
Will be adding this location as a ‘favourite’ in my GPS!