Raymour and Flanigan Furniture

Raymour and Flanigan Furniture is not to be trusted. Specifically a sales rep by the name of Jessica and her manager Robert. This morning after yet another horrible night with no sleep I got the big idea that maybe the mattress had something to do with it. So why not buy a new mattress and hopefully a good niights sleep would be in my future. I chose to search for a bed online at Raymour and Flanigan since we have a credit line with them and they offer fairly decent 0% interest promos. I found what looked to be a winner, a Bellanest Royal Super Plush Euro Top King Mattress on sale for $ 539.00 (
…). Great I thought at 2:30 in the morning. After doing some running around my wife and I headed out to Raymour and Flanigan’s Dewitt NY location. We were greeted by a nice girl named jessica and informed we would receive a beautiful serving bowl with any purchase, BONUS right? I told Jessica what we were looking for and she stated that was great since she was a mattress expert, her words not mine. So we get to the bed, we lay down on it, try a few different levels firm, plush and super plush and settled on the super plush as we saw online. I asked her how much the box spring would cost and she informed me that box springs were FREE. BONUS #2 right? Well not so fast. Jessica states that the sale price of the mattress is $ 829.00. I tell her I think we are looking at the wrong bed because I saw it online this morning for $ 539.00. She assures me I am incorrect and this is the least expensive king bed they carry do to the sale price. So even though I am 99.9% sure this is the same bed as advertised online for $ 539.00 we continue on with the order. We add a bed frame for $ 129.99, an area rug for our sons room for another $ 179.00 and two pillows for get this, $ 59.99 each all in an effort to spend enough to qualify for 24 months interest free. Total $ 1263.77, a ways off from the required minimum but we purchased a dining room table and chairs two months ago for $ 1604.00 and they had no problem extending the 24 month 0% term so why not spend a few hundred more to get there right? So after all of this they can not extend the term and I tell them I would rather go to #metromattress for there merchandise because the terms are better. Instead we come home, I look the mattress up online and sure as shit there it is in all it’s glory on sale at $ 539.00. Now isn’t that a bitch? So I call the store and speak to the manager, Robert. I proceed to ask him why the price advertised is not honored at the store and he tells me it is. I of course being me argue the point that if this is true I would like to continue with the sale at the sale price stated online. He tells me that I will need to choose a box spring. When I choose a boxspring online it adds $ 300.00 to my order. This is where the shady part comes to light. I tell him there is an error with the system because it is adding $ 300.00 for the box spring when his saleswomen just stated to us that box springs were free. He say «she wouldn’t tell you that», so I guess now not only am I cheap (lol) but I am a liar too. Well here’s the thing, because we were so close to finalizing the purchase, a copy of the sales order was emailed to me showing the mattress at $ 828.98 and each box spring at $.01 since as Jessica stated «we have to show it somehow so it ends up on the truck». Robert says it doesn;t matter how they state the price either $ 829.00 with a free box spring or $ 539.00 + $ 300.00 for the box spring because it is still the same. I DISAGREE!!! To say that the mattress is on sale for $ 829.00 and the box springs are free when you are advertising the mattress for the sale price of $ 539.00 is deceptive. To back up your sales staff for lying to a customer is bad business. I would have gladly paid for the box spring had I been told at the store that the mattress was in fact on sale for $ 539.00 but I had to pay $ 300.00 for the box spring but because I was not only told that box springs were free but received the written sales order backing this up, I expect the box spring to be free and the sale price of $ 539.00 for the mattress to honored. Robert did not see this my way. Well Robert and Jessica, you have just cost Raymour and Flanigan to lose a customer for life. I will finish paying off my previous purchase, and yes I will now use the entire 24 months just so your company does not receive the money any earlier and have the benefit of it being in their bank account instead of mine. I will purchase from your competitor so that your lying saleswomen does not benefit from the commission she would have received from this order. I will tell everyone who I come in contact with either personally or through social media of the events that lead to my decision to never purchase from Raymour and Flanigan again. And Jessica, you should always remember, one sales professional to another, when your customer is satisfied with their purchas

Helpful, courteous and professional staff. Quality merchandise at an affordable price. Our salesman DJ was available — a wealth of information, but not overbearing or pushy. Nice shopping experience. We will definately return.

Sloppy service. I was on a tight deadline to set up an assisted living apartment for my parents. The good news is placed the order on Sunday and they could delver by Tuesday. I ordered a drop leaf table and two twin mattresses/​box springs and frames. I said to the salesperson/​mgr., «there are three different styles of this table, please make sure you’re ordering the correct one.» Well, they ordered the wrong one. It looks like some tags were switched on the merchandise that was on the floor. Sloppy for who ever is setting up the floor. However, when you place the order or check, the salesperson can or should cross reference with a picture. He didn’t or he would have noticed. Sloppy again.
Also we ordered standard length twin mattresses. They delivered one standard and one long. When went to the store to explain this situation and the table mix-​up, the manager kindly remedied the situation, but never offered any apology. Instead, he threw his associate under the bus saying, he could have cross referenced with the photo and actually showed me the computer screen. As for the mattress, he explained was a manufacturer defect and not the stores fault, «that’s the way they come off the assembly line, «but would send us a new one. I bought that explanation and it wasn’t until the deliver guy showed up and told his buddy, «wait before you unwrap that mattress, that’s a standard, this is long, go to the truck and get a long.» That’s fine, but I distinctly remember ordering ordering standard and I said, «it’s for two old short people, standard is fine.»

One year ago I purchased furniture from Raymour and Flanigan and I was looking for the cheapest stuff knowing that I would only be living here for a year and the cost of moving furniture to my next city would greatly exceed the cost of all the furniture I bought. I was very happy with the table and chairs I had purchased. The couch was one of the cheapest they sold, not surprisingly, the cushioning became a little flattened over the year. Overall I am happy with the quality considering the price.
Recently I was here at this Dewitt location looking to purchase a bed, table and chairs for the next apartment I will be moving to. I initially thought I wanted to purchase a Tempurpedic bed since one of my close friends has been so happy with hers for the past 5 years. The sale associate Michael C. was very helpful and knowledgeable about the different options and I ended up selecting an iComfort by Serta insead. The Serta mattress I selected was about $ 2000 for a queen which was within my budget for a mattress.
The day I returned to the store to purchase the mattress Michael was not there but I was helped by Henre. I purchased the mattress, a table and chairs. Henre gave me a discount on the table and chairs. However, these were the same table and chairs I had previously bought for my current apartment in Syracuse so I knew that the price he gave me was the usual «sale» price that I paid one year ago at a nearby Raymour and Flanigans.
The apartment I am moving into in Manhattan is a co-​op that requires all companies making deliveries to submit insurance documents and schedule the delivery with the management company. I gave the Dewitt store sample documents so that they knew what I needed.
When I called the store the day after I purchased the furniture to find out if the delivery had been scheduled it was explained to me that it is the corporate office that schedules these things. When I called the corporate office they said they usually only schedule deliveries the day prior. This made me nervous since I wanted a confirmed delivery time further in advance, but luckily I received a call a few ours later telling me the delivery time would be between 1−4pm. Then on the day of delivery I got a call at noon saying they were 30 minutes away. They showed up 45 minutes later and set up the furniture without a problem. So it all worked out well!!!