Audi Devon

I purchased a brand new 2016 Audi A4 Quattro premium plus, tech pack, sport pack «beautiful car» back in September. Problem is I haven’t been able to utilize the vehicle as much as expected due to the lack of space. So, it basically sits in the garage therefore forced to use my wife’s Jeep because the kids are more comfortable. Long story short I asked the dealer to try to consider my situation and be fair with me and help me get into a q5. So they told me to bring the car so they can put a number on it! What a joke the they offered me twelve thousand less then they sold it to me for three months ago (such a insult) it only has 1200 mile still has brand new car smell –not one blemish. Don’t be fooled by this brand new building and the fancy coffee machine. They could have been more fair with me their is a lot of incentives on the q5 right now and they would be able to sell my car for a least 38,000 nothing like getting a foot in your rear end.

Great place to bring your car for an annual oil change. Making an appt was simple. I called 2 days ahead and got a spot for first thing Saturday morning. They honored my online coupon and service was completed in least than 2 hrs! Amazingly, they didn’t find anything else wrong with my car or try fix anything.
Waiting area is spacious with TVs and comfortable chairs. The area also has a drink bar area with an array complimentary beverages while you wait.
Huge lot of new and used cars to look at while you wait.
Great place. I’ll be back for service and most likely to buy a new car.

Service does not have an idea what a estimate means. I stopped by for an approximate price on break pad/​rotor replacement as I got my break pad wear sensor lit. I got an estimate of $ 2500 in an instant without looking into the parts price or anything. When I went to Audi Wynnewood, it was $ 900 (still expensive though for break pads and rotors). I am not sure if the given price is right or the guy who answered my question have enough knowledge on parts and price. But they might be scaring potential customers away with their lack of knowledge.
Good thing last. Dealership is shiny and new. So 2 stars.

First time here since moving in the area. Great, updated facility compare to other Audi dealer. Service Dept is outstanding. Very personal and take care of the owner and the car with delicate details. Honest about the car problem. They ran a diagnostic for free and found out that my car could have been in an accident that the dealer I bought it from in NJ as a CPO didn’t disclose to me. Shame on that dealer. My air bag and parking brake malfunction was explain to me carefully and they reset my car without charge. If it happens again I am definitely bring it in to fix it there, safety concerns. Probably covered under warranty. However, they top off and wash my car. Awesome. Did not have time to check out the waiting area but it looks very very nice. Bill and Michael was excellent even though I showed up almost closing time to pick up my car. Well treated and pamper. If you got an Audi, this is the place to go to and get be pamper. Check out the on site inventories and many to check out hands on. Will have to buy my next Audi here.

Please stay away from this dealership. I bought a part for my Audi A4 on the advice of their service department. Subsequently the service dept informed me the part was not required where I attempted to return the part and they informed me that was not possible. All this transpired over a one hour period of time and the part never left their premises. I was never informed that the part i was purchasing was non-​refundable, fraudulent and deceitful behavior on my view. I have purchase many high end vehicles from other Audi & BMW dealerships and never had such poor customer service. When I complained to Audi customer service, they requested the Audi DevonGM & Parts Dept call me back however had no call back over the past 2 weeks. Just poor customer service

First time at new edition of YBH Audi. Fantastic operation! Excellent personal and technical customer service, beautiful waiting area, truly restaurant quality (not K-​cup) cappuccino, biscotti, and beautiful facility. Can drive right into the service bay and step into the lovely A3 loaner.
Really impressed!