Will Leather Goods

Well it’s not like I am fan of leather to the point where I’d go into a specialty leather shop, but I came across this shop as I was going through my old neighborhood of Cass Corridor near Downtown Detroit. This building use to be a small supermarket my family and I would go to, now its been converted over to Will’s leather goods. So I decided to checked it out.
Upon walking in you are greeted by Employees and from the get go all smiles and vibe was nice. There was some nice Motown playing in the shop.
I was just in awe of the set up. The place has totally been renovated, the whole set up of the shop is beautiful and one of a kind. Everything in the shop is for sale. I could have spent all day here just looking around, I actually spent over an hour in the shop, checking out each section. Btw, they offer free coffee and iced coffee while you are shopping. The coffee alone was worth a trip :). They do have a coffee shop within the store
One of my friends had a Bday coming up, I know he is a fan of belts so I decided on checking what they had to offer here. You can make custom beltssss, this was awesome you can pick every part of the belt and have customized it with all sorts of items. So I went down this route. Needless to say, it was his bday this past weekend and he loved it. They have a great life warranty.
I really was tempted to buy these leather boxing gloves, but somethings you rather leave untouched for decorations purposes instead of wearing them to rock the heavy bag. From pens, wallets, belts, purses, back packs, hats, the list goes on and on. They even have purses and messenger bags made from recycled material.
The only reason why I am taking a stat off was because it is pricey, especially for the area. I mean this is an upcoming part of Detroit not life styles of the rich and famous lol
That being said the products here are high quality, the experience is fun, the food and coffee here is great, the customer service was great, and the vibe was great :). So a great shop to check out even if you wont buy anything !

My partner and I stopped into this by appearance super new cool store in Detroit. We had just eaten at selden standard and were very excited for having such an exceptional meal in Detroit. We in general are very supportive of the city and spend a lot of time going to new places. The store as mentioned by appearance was super cool, they had a lot of nice products, however those from china were a little off putting. My partner and I were both interested in purchasing two handbags… BUT … after being in the store for 15 minutes or more… no one, NO ONE waited on us. There was only one other customer in the store at the time… so they were not super busy. We even lingered in one area where two sales women were having a conversation, which it became evident they had no intention of stopping to wait on us as customers. In the entire time in the store… no one said a word to us… not welcome, have you been here before, let me tell you about the store, what are you looking for… can WE HELP YOU WITH ANYTHING? WOW, I will say this is some of the worst customer service we have ever experienced! My partner and I would have dropped a couple hundred bucks on two bags… but I will say, it was such a turn off that I can say with certainty we will not be back. Also my partner and I own our own business, so we can safely say we know the importance of customer service from a business owner side as well. You can have an exceptional product but you cant sell it without service… its a package deal! From a social media perspective it can be very frustrating to get negative reviews… but as a business owner it can also be very helpful in creating change and continuing to grow and excel as a business. It appears that in the few reviews you have gotten so far… we are not the only ones bringing this to your attention. Have to say… we would not recommend this store and that is hard to write, cause more than anything we want the city of Detroit to keep moving in a forward progression.
Wishing you the best of luck !

This place is great! Similar to Shinola except bigger and with a more rustic feel. They also have a coffee shop that is great — ask Olivia to make you a latte! It is definitely pricey but the items they sell are all super nice. They also sell cute hats upstairs!

I stopped in Will today with the intention of checking the space out and possibly exchanging an item I received for Christmas. There were at least four employees working, with maybe three to five customers browsing the store. I took my time walking the entire store in an effort to find another item that I’d use more frequently than the gift I received. I roamed the store for at least 15 minutes and not once did anyone greet me, look at me or acknowledge me in any way. When I finally walked to the counter I waited patiently for the employee on the phone to get freed up. He waived a saleswoman over from across the room. She came over to help me, but was visibly annoyed and didn’t seem interested in helping me. It’s probably because my need for assistance interrupted her conversation with her coworkers. She proceeded to process my return without talking to me. As I waited for her to ask how I’d like it returned the receipt printed out. Apparently, (and I’ll admit that I should have read the return policy on the receipt) you can only receive store credit or the return on the original form of payment. When the manager explained this to me he also seemed pretty annoyed. This return policy makes absolutely no sense when the item is a gift… essentially it leaves the recipient in a position of having to shell out a pretty significant amount of money for something else or having to make an awkward phone call to the purchaser.
Clearly the return policy isn’t the fault of the salespeople, but the way in which they decided to treat me was totally in their control. I can’t get down with a store that’s too pretentious for the neighborhood in which it resides.

New to Midtown in November of 2015, family-​owned Will Leather Goods has many leather and canvas goods as well as hats, jewelry, home goods and fixtures — and a cute coffee shop and photo gallery in the back! Basically everything in the store, as was described by a friendly sales associate, is for sale — including light fixtures, the bar, and the huge teepee in the middle of the huge store.
Everything has lifetime guarantee, which is awesome considering the beatings some of my bags go through. Some interesting goods at a pretty price… but I would be more inclined to pay $ 130 for the cool customizable «I found _​_​_​_​in Detroit» — if it wasn’t made in Mexico. Another sales associate, when I asked her about a wallet that was made in China, stated that the company does work with local artisans and the lifetime guarantee does ensure the quality. I did confirm this on their website.
In general, I was more impressed by their leather goods than canvas, beautiful and well made. Also many customizable items in the store, that are not available online, including the Detroit bag, belts, and some gorgeous unisex hats on the second floor. As of now, another «just browsing» store in Midtown for me at the moment but Will Leather will probably fit in well with the Shinola and the other stores nearby on Canfield!