PizzaPapalis

The worst pizza ever! Thrown together vegetables nasty not cooked spinach nasty I just received it. The worst pizza ever does not even deserve a one star. Never again!

Had the Stromboli but it wasn’t the way I’m used to having it, wrapped like a pizza burrito. Theirs is cooked opened ended with a super thin crust. It was ok but probably wouldn’t order it again.

I ordered a carry out medium deep dish pizza from them online, with all pepperoni and half mushrooms. It took about 40 minutes for my order to be ready from the time I placed it (online). When I got it home there was pepperoni, but the very small amount of mushrooms on my other half was laughable, especially considering they charge you extra to do that. In addition to this, my daughter and I both got very sick after eating this pizza. That alone was enough to make me throw it all out ($ 24.00 wasted). I remember back in the day everyone I knew use to love Pizza Papalis, and it was kind of considered a treat, but they’re definitely not what they use to be. I won’t be ordering from them again.

Surprisingly good food. Prices are very reasonable for the quality of food. Some of the best Chicago style that I have had. Highly recommended. I will return.

I wanted to bad to be angry — I placed a larger order online — the website says the order will arrive at 12:22, at 12:00 I get a call from their location to confirm my order. They inform me that they have just gotten it and it will take an hour. When I asked the woman why it says one thing online and she’s telling me another she got an attitude with me and told me the website says to call if I don’t hear from them in 15 minutes. Of course I went back to their confirmation screen and there is nothing asking me to call, nothing telling me it will be an extra hour after their first hour. I ordered at 11:20 and my order should arrive at 1.
I’m not mad about the extra time (though I do have a lot of coworkers getting hangry), I am mad about the attitude of the worker and the lack of transparency about the time! Totally get that technology can be a pain but let customers know — and if they have a complaint address it kindly, maybe even appologize!
All of that being said — their pizza is amazing, before I ate it this review was 2 stars. Their crust melts in your mouth and that CHEESE! Just make sure if you order online you aren’t in a hurry!

We ordered delivery one night from PizzaPapalis. I was pretty pleased. My order started as a carryout order… until I hung up and realized I was kinda locked to the couch! :-) So, I called them back, and the girl on the phone laughed with me, and changed the order with no problem.
The pizza was delivered in the time promised right to the garage door of our building.
The driver was friendly, he hopped right out the custom PizzaPapalis truck, opened the side door, and delivered our small deep dish from the warmer. We were all smiles. The only down side, a small pizza is about 30 bucks. So, we probably wont order it too much!

Great slices sublime the ambience is spectacular omg I’m in love with the napkins so good on the face must be imported!

The food was average at best. But the customer service was the turn off. Not friendly or welcoming at all. Food that was ordered at the same time was given separately. We asked how long before the other part of our order, and if we could have it all at the same time. They took our food to the back after we asked for hit fries. In return there was a pinch of fries on the box.

I’ve been here once before and the food is fine. Half of the servers are inviting/​professional and the other half clearly don’t want to be there. I ordered online today, got there an hour later and they never received the online order from their own website. On of the employees even said that their «website sucks.» This place «might» get one more chance from me, but I’m ordering online again. If it fails again then they’ve failed all together.

We had no problem with the service or the wait time. Our three pizzas were ready for pick-​up in 20 minutes on a Friday evening as promised. But this is terrible pizza. The crust was soggy, the toppings were a greasy mess and the ingredients were not fresh — the mushrooms were definitely canned. It was a mistake to order from here.

Have ordered a few times since moving to the city. If you like Chicago style pizza, it’s great. Especially love the flakey crust. Takes a little longer when ordering delivery and definitely pricier than a regular pizza (I’m sure it’s due to the increased cooking time) but worth it.

Ugh very poor attitudes indeed… They don’t want to take your order and when I walked in the door they asked me what I was doing mind you they hd 41 minutes left until closing… And mind you that all I wanted was a cookie and some fries… So rude I’ll never go back to this location again

Best pizza in Detroit. Full disclosure I am from Chicago so I am partial to Chicago Style Pizza. But with that said Pizza Papalis does pizza the correct way. Dough is made fresh, all the ingredients are fresh!
Sadly I can’t get my fix delivered to me from the downtown location but this location delivers downtown! Problem solved. For those not used to Chicago deep dish pizza, it takes time to make a good pizza so be patient. You can’t get pizza in 20 minutes.

VERY nasty attitudes at both this location and the Greektown establishment. Delivery is slow, food was cold with stale fries, the soda was warm, and the phone service was just awful.
I wanna give it a shot in the dark and say maybe they were just having a bad day, but there’s no way both places are so rude.

Very disappointing
I had heard rave reviews about Pizza Papalis, and I am visiting from Seattle I wanted to give it a try.
I saw they had delivery and online ordering, which is great. I ordered from work, so it would be ready when I got back to my hotel.
The last message on the order screen said «If you don’t get an online order confirmation phone call within 20 minutes, please call us.
25 minutes went by, so I called. I got asked to be put on hold, and after 5 plus minutes they came back,
I told them that I had placed an order online, and was calling to confirm.
The reply I got back was «There are no online orders… what do you wan to order»
I told them I didn’t have a menu in front of me, and I would call back.
Of course, I did not call back.

I have been ordering from this location since I was a kid. Two things have greatly improved since my youth at this location. The service and the time it takes to make my beloved seafood pizza. I get the the seafood deep dish pizza. It is fantastic and filling. Loads of seafood and mounds of cheese topped with a good sauce. This pizza is and has been one of my favorites.

My brother was in the hospital and I called this location to see if they could deliver a pizza to him while he was in the hospital. I am in California and was unable to do it myself. Well, customer service that I received from Danielle and Dale was PHENOMENAL! I was pleased that everything happened so smoothly. Even the driver, Al was great. He called me when he was delivering the pizza and after to tell me how I could access my receipt. I called other places before Pizza Papalis and none would help me. This is a top-​notch team and when I come back to Detroit to visit I will definitely come here to eat! Thank you for helping me to do something nice for my brother while he was in the hospital! You’re the best!!! ;-)
P. S. My brother and the nurses said the deep dish meat lovers was DELICIOUS!

We were talking about great pizza and the Seafood Combo from Pizza Papalis came up and we had to order one for lunch. This is their most expensive pie, but it is quite an excellent taste treat. This has to be the best Deep Dish Pizza outside of Chicago. 5 stars any day!

Placed my order online at 5:30 p.m. Received my confirmation call at 6:00. That’s fine.
During this call, they said it would be ready in a half hour. Also fine.
I arrived at 6:25, they said it would still be a few more minutes. Still fine.
I wait in the near empty restaurant for 40 more minutes, only for them to realize my pizza finished, boxed and waiting in the warming oven the whole time, then laugh at the fact that they rudely wasted my time, without so much as an apology? Definitely not fine.

I would say that PizzaPapalis is really 3.5 stars. The associates were all very nice and more than willing to help me with my decisions. I would ask what they thought, and they very truthfully told me. When asked about the deep dish, I was told that I should try it since I was not from the area. We ordered the following items:
Deep dish pepperoni
Pepsi
Hot wings
The hot wings were good. They had low heat and good flavor. We only purchased a half-​order of the wings, but since we had a pizza coming along I figured that it was fine. It was about this point that my friend let me know that the pizza takes at least 35 minutes to cook. WHAT! That was my initial shock, thank goodness for the Sunday paper — I read the paper as I waited for the small deep dish to finish.
When it finally arrived, I was quite happy with the appearance and the smell. When I began to eat it more, I was expecting a greater depth of flavor. Maybe if there were more ingredients? Not certain, but I will definitely try it again to see if there is any difference. Another customer told me that I should try the cheeseburger deepdish. That is on my radar now.
NOTE: If you don’t care for large amounts of sauce nor the crust of a pizza, get the thin crust pizza.