Nexia Home Intelligence

My purchased home came with pre-​installed Nexia Home Intelligence products. The connectivity with lighting, sensors and thermostats have been a useful tool, but i’ve had to call the customer care for several problems with installations and video cameras and their service has been awful!
I was given a faulty video camera and after spending a very long time trying to reach a representative for assistance, he told me that they would send me a shipping label for me to send the unit to Nexia for «evaluation.» 3 days later, no shipping label was sent. I call again, they have now told me that they re-​email me the label. More indefinite waiting. Which means, that I am stuck without the camera until they decide how to proceed. Plus, I’ve been left on hold awaiting an agent for 22 minutes and once connected, she transferred me and left me on hold for another 15 minutes. Not cool!
Basically, I like the concept but basic customer service is very disappointing. I will update review if this changes but otherwise, I don’t recommend Nexia to buyers.