Immerse Spa

I just have to say that my experience here could not have been better especially after a long week. Ariana at the reception desk was awesome to work with to book my appointment. Jessica the supervisor was awesome and took very good care of us. Thank you for the awesome experience.

I got a massage here for the very first time today. I must say that I wasn’t as impressed with the spa like I thought I would be.
You go in through the hotel and you get on the elevator to take you to the spa. Once you’re up there and checked in someone come and get you and take you to another elevator to go down to where you will be serviced. There is also a pool down there and a jacuzzi & sauna in both the men and women locker room. Once in the locker room an attend will show you around. Since I am a woman my attend in the women’s locker room of course was a woman and she was very nice and helpful. The attendant come and get you when it’s time to get your massage.
I had the Golden Luster, which is a scrub, a wrap, & a massage. My masseuse was Jamel (I hope I spelled that right) and he is AMAZING!!!
Pros:
1) My massage was wonderful and my skin felt amazing when it was all over
2) Valet is free (But don’t forget to tip, it’s polite)
3) The spa is very clean and will kept
Con:
1) For what you’re paying you would think they offer more complimentary options while you are waiting for your service instead of just water and ice tea. For instance Motor City spa (D– tour) offer water, a variety of different tea, light snacks, and have a tv you can enjoy if you don’t want to be in the jacuzzi or saunas.
2) When the attended moved me to the room where I waited to receive my massage, a man was in there waiting to receive his massage as well. Now normally most spas keep men and woman clients separated and at that very moment I appreciated them for doing that. The man sat across from me in just his robe with his legs open.
So yeah I got a glimpse of his stuff and I wasn’t happy about that at all.
3) The music they played while I was getting my massage was anything but relaxing. Some moments I felt I was watching a movie and other moments I felt like I was in the hotel lobby/​elevator.
4) You have to pay 20% gratuity. Now I’m all for tipping, but I do feel like you shouldn’t be forced to tip 20% if you don’t love your service 100%. I tipped a little over the 20% because my service as awesome, but what if it was terrible and my masseuse was rude? He would still get a nice tip for doing a terrible job. Luckily for me that wasn’t the case
5) The showers were very cold. After my scrub and wrap I had to take a shower to receive my massage. After trying three different showers I finally found one that got a little warm. After my massage I went back to take another shower and it was much better after the lady told me to press the little red button for the hot water.
Overall my chances of going back are very slim. I would go back for another golden luster but not for anything else. If Motor City start offering packages like that (a scrub, wrap, and massage package) I would never go to MGM again, sorry but that’s the truth.

This is actually an email I sent to MGM following my experience. I gave them two days to reply. With none, I will post the email:
I am copying you on my correspondence. Please note that my immediate reply was an «out of office» from November 2013. This pertains to MGM Detroit. Also, the webpage for the location is incredibly out of date.
Please advise.
To the Hotel Manager: (Please forward as appropriate, I will be following up with a call)
I spent, as I have the last eight, Christmas at your property. I stay because of the high quality of service I’ve come to expect at your locale.
I always book spa reservations for the following day. This year was no exception.
Unfortunately, my experience fell short of what I’ve come to expect. I booked three treatment appointments well in advance; probably over two weeks. They were for my friend, my husband, and myself. I was very specific with the booking. The woman who took the call was difficult to the point of almost being argumentative. Two facials, and a massage. Pretty simple stuff for a spa.
My husband was called out of town unexpectedly. I called two days prior to the appointment to cancel just his massage. I repeated myself four times, and asked for a callback; which I never received. I left a message, during business hours.
My friend and I arrived on time. At this point, lets just say chaos ensued. My appointment had been cancelled. The remaining appointments were booked in my husband’s name (different than mine). We sorted it out with the manager on duty, Nicole. I ended up taking my husband’s massage and was also using the additional time he had booked with an aesthetician. We confirmed, then went on for our treatments.
I had an outstanding massage by Sean. Can’t praise him enough.
Then, I preceded to the facial area. I waited. Eventually, Melvin came and told me that I wasn’t booked for a facial, and had to go to the front desk to settle the confusion. I did. No, no facial had been booked.
I showered and dressed. I spoke to my friend. She confirmed I had indeed requested and booked a facial.
We went back to the reception desk. We asked for Nicole. She said, oh no. You never booked a facial. I said, yes, I had. This circuitous conversation went on for a time. Until I pressed, Nicole offered no solution, and merely reiterated that I was wrong. I had my friend present for validation.
Finally, Nicole offered a free facial at a later date, which I most likely will never book.
In summary, I truly believe your skilled staff and technicians are exemplary. I will return because of them. Your front of house staff, is lacking of basic skills like appointment taking, customer service, documentation. I could go on, but it’s not my goal or desire to trouble shoot your problem.
I’ll be posting a Unilocal review. In it, I will tout the great massage I had… which was completely ruined by the difficulty in dealing with your staff.
Please tell me these problems will be addressed by my next visit.

This place is only alright. Came here for a couples massage for my birthday. While I enjoy the experience of putting on robes and slippers I wouldn’t come back here again. The sauna smelled weird (mold like) and was soaking wet because they use tile so there are puddles everywhere. The pool area was cold along with the water in the pool. But these are all minor things.
I have read in previous reviews that people’s time was cut short so I decided to set a timer when I went. Sure enough! The massage was only 40 minutes long which makes it a big deal considering we spent about $ 250 for a 50 minute massage. I brought this up to the attention of the woman at the front desk and she wasn’t very helpful she said if I write my name and number down the manager will call me back… that never happened.
That following weekend I went to a place in ferndale I usually go to and they are amazing and I paid only $ 65 for a FULL hour massage and they did a much better job. Take your money elsewhere where they actually care about their customers.

AMAZING EXPERIENCE!
From the moment you walk through the doors you are treated like a VIP.
This spa is so tranquil! the staff is so professional and caring.
I highly recommend a dip in the salt water jacuzzi and pool! Your wind will be blown by this entire experience. Or use the gym for a workout as it over looks the pool area.
I’ve had the full body massage three tunes so far. It was AMAZING every time! Having different masseuses is good to have a full range of everyone’s talents.
If you want to feel like a Queen or King just for day during your stay you will love it here.

It has been WEEKS and I have not heard back from the spa coordinator to plan a spa day for about 7 women. I was told I would receive and email or phone call, there have been no attempts to reach out. I cannot imagine what would take so long to follow up???

Ridiculous and a waste of money. 50 minute massage and only got 35 minutes and I paid $ 156. When I told them that I did not receive my full massage, the masseuse claimed I was on the phone and it was a complete lie! This is MGM. Horrible customer service and my friend had the same issue. Waste of time and money

Horrible experience! I just spent $ 156 for a 50 minute massage that was about 30 minutes maximum. When I went to the desk to let them know I actually waited there longer than I was on the massage table. Then the spa director talked to my masseuse Elissa who LIED and said I was on the phone. My phone records will show this is a blatant untruth. I should have known to leave when I saw a homeless man washing his face in the pool. Left there more stressed than when I came. SAVE YOUR TIME AND MONEY.

We went here yesterday for a Mother’s Day spa getaway. The spa was absolutely gorgeous and the treatment was wonderful. The saltwater pool is a very nice touch and they had a private area set up just for our group. The only thing that would make this five stars is if they served champagne upon arrival. For a $ 200 facial, yes $ 200 is correct, I think champagne is in order right when you get in the door. We ordered wine for our group and it took an hour to be delivered. For this reason, I won’t be back to the spa. My local spa has champagne in my hand within five minutes of arrival.

Relaxing get away :) not your quick in and out place you really feel relax. Come early and just stay the whole day! Def worth the price. The massage are consistent, I been there 3 times already and aways know what to expect, they really have it down to a T. Also I had lunch ordered and a facial that started in 30mins and mgm kitchen was able to rush my lunch in 20 mins pool side when technically they said 1 hr tops. I was very grateful they were able to make this happen on they fly. I can’t go anywhere else after this service and top A+ massage!
Down fall kids are allowed in the pool so you could hear a lot of screaming and shouting, and the robes are not the most soft :/

I’ve been to Immerse Spa on a few special occasions for pedicures, massage, and facials. It’s expensive if you’re paying upfront, however more affordable if you’re you have express comps to offset the costs. They add an automatic 20% gratuity to your already overpriced service, so you do the math. And the price is not comparable to the service you receive. If you want a good massage, you’re better off getting one at a real massage place where that’s the bread of butter of their business. Here, the inflated prices are paying for the overhead, seriously. The hot tub, the ambiance, their sparking pool and the all-​day access is what you’re paying for because you’re not going to get any extensive deep tissue work from the massage or real pore extractions in a facial here. An afternoon here is better than gambling, though, so hey. The best massage I’ve received here was from a therapist named Aaron, very good; a true sports massage with stretching and deeper body work. The others have been more aromatherpeutic light caresses to the body.
For a spa, it’s beautiful, but there are room for improvements, I think, considering the high costs they charge. The steam room seems to fail at its job at properly steaming up (and veer towards funky, in terms of smell). And I’m not a fan of the weekend/​weekday price differential. Service is great though, very professional staff here.

BEST SPA in Michigan. I am not giving this 5 stars because I have been to better spas — but not in Michigan.
My friend and I planned a «sunday funday» consisting of massage and facial at Immerse spa and then martini’s at Wolfgang puck restaurant in the casion (BEST martinis, btw!!!).
We arrived 1 hour early so we had enough time to check-​in and enjoy the amenities, such as the steam room and the hot tub. There is no dry sauna at this spa.
There was an employee in the locker room, making sure everything was tidy. She was very sweet and asked us many times if we needed anything.
Aroma Massage was great. I had a man named Roderick. He applied a good amount of pressure and had great technique. The facial was ok. I should have chosen a regular facial versus just the refresher, which is only 25 minutes.
Pool and shower are nice after treatment. You can also order food and drinks poolside. Next time, we will plan a break in between our treatments so we can have a cheese plate and champagne in between!

I was really skeptical about spending the money on this spa based on previous reviews but it was the best decision I have made in 2014.
I scheduled my couple’s spa day to start early on a Friday morning so we could spend the whole day there. The spa was immaculate and so quiet and peaceful. Our facilities tour took about 20 minutes and with all of the amenities (including showers, hot tub, pool, sauna) I would recommend coming at least an hour easy to get fully relaxed before your service. This IS NOT an in and out, quickie spa service. This is a place where you dedicate half a day to revitalize your body and mind.
I went from my locker room to the lounge in the service area about 15 minutes prior to my service. My masseuse came quickly and reviewed the service with me. In minutes I was in massage semi-​heaven. As a pregnant woman, massages can be quite the hassle with all the switching ;)
After our services, we lounged in a very Miami-​esque pool chaise. The water was a bit cold so I didn’t jump in but the ambiance was exactly what you want post-​massage down time to be. We ordered lunch pool-​side which not only made me feel ultra-​luxe but enabled me to maximize my relaxation time. I highly suggest it. Prices were not unreasonable considering the portions and service associated with the order.
Yes, the gratuity is included in your bill but hey, it’s in the city of Detroit (I’m sure tipping is routinely low) and a 20% tip is common courtesy for spa services anyways. Additionally, with all the amenities and luxe touches Immerse has to offer, I don’t think this at all unreasonable. I’ve paid $ 80 for a massage at a much simpler «spa» that cannot compare to the immersion of tranquility possible at MGM (see what I did there?!)

Meh.
I was given a gift certificate and decided to treat myself to a facial. I arrived about 20 min before my appointment but it took forever to get to the actual treatment. I found that none of the employees talk to each other — so a lot of repeating.
First, they make you pay upfront WITH a 20% tip. Now, that’s usually what I tip but never BEFORE the service. If it’s crappy, then I’ll drop it to 15%.
Second, the layout of the spa is odd — up and down elevators to the locker room (which is really small, btw) and to the treatment rooms. The hotel pool is also right in the middle with kids running around yelling. Not very «spa» like.
Now onto the experience: The guy who lead us to the locker room was very «canned» in his welcome and in explaining the spa. Kept calling me «Mrs.» and I joked «Mrs. H is my mom.» He still called me «Mrs.» because he didn’t really listen to anyone’s comments /​questions. Also, because he was a guy he couldn’t show us the actual locker room. We waited outside for a good 10 min for a woman to come frantically running up saying, «Who’s locked out of their locker??» We weren’t so she went around asking everyone. Finally I tell her that we are hear to GET a locker and she shows us how to use them. (why would we be fully clothed and be locked out of a locker?) Also, my towel had brown stains on it. By this time, I’m now 10 min late for my appt start time. I know this is a bit detailed — but it just shows how they are not well trained in spa etiquette.
I am then led back up stairs to a giant room where a man is sleeping in the corner. I’m not offered water — just to sit and wait for my therapist. The actual treatment was nice — I had the «Fire and Ice» facial. But again, when done, not offered any water, etc., I change then try to leave. I end up getting lost because I can’t remember how many times I rode the elevator up /​down to get places.
Overall, I wasn’t impressed with the «spa.»

A nice spa that could be much nicer. Treatments are good, hygiene also.
The only thing that bothered me there are the way they manage people of different age… I mean I love kids but there should be some sort of order there… especially weekends.

Thank you, boyfriend, for the greatest birthday weekend EVER!!!
So get this. The morning after we got bottle service at V Nightclub, my boyfriend turns to me and tells me to get my running shoes ready for my birthday celebration. Is he crazy?! What kind of terrible, sick joke is it to tell a girl to work out the day after she goes drinking?!
Turns out he’s not actually crazy.
He got us a massage package at Immerse Spa and thought I might enjoy working out and using Immerse’s facilities. :) I didn’t quite making it to the fitness center, and the pool was closed (boo!!), but I did enjoy the opportunity to relax in the women’s locker room and steam room. AND I fully enjoyed the rain showers!!! The showers also come equipped with shampoo, conditioner, body wash, lotion, hair gel, a blow dryer, and a curling iron… and magazines, fruit, tea, and water.
I had a calming massage, and boy was it calm! My masseuse (I think her name was Sarah) was great. Actually, every person I encountered there was great. All very friendly.
I took off a star bc there was a group of seriously loud, obnoxious, and annoying grown women who kept opening and closing the steam room doors (w/​o actually entering) and talking in loud voices. I’m trying to relax, and that’s not exactly helping! I wish someone had asked them to quiet down, but whatevssss. we’re in a public place. Other than that, I’m a fan of Immerse!

I was looking for a place to celebrate my cousins 30^th birthday. She wanted a spa experience and Immerse spa definitely brought it! It is a jewel in the rough (as is the MGM grand).
We both had massages and had very professional and enjoyable experiences. The therapist were great (I had Shawn– I recommend him!). The amenities were very clean and nicely done. The hot tub and pool were beautiful and the Rainfall showers were amazing! I could’ve spent all day there– and they will let you!
I have been to several spas… And I definitely recommend this one! I will be back and will bring friends!

I perused the spa menu for six months like a child choosing Christmas gifts from the Toys R Us catalog before finally making my pilgrimage. Well, actually truth be told I talked my boss into footing the bill for my secretary and I to partake in a day of pampering.
Immerse did not disappoint. The facilities are immaculately clean and well appointed with the usual fabulous products, fruit/​teas/​refreshments. Booking a service gets you into the locker room and pool area for the day/​night and I suggest you arrive early to take full advantage.
The showers are HUGE and equipped with both a rain head and hand held fixture. The steam room is decent and the jacuzzi (located inside the women’s spa area) is basically jet powered. There are iced towels around for refreshing after a soak as well.
Wolfgang Puck’s spa menu is available in the spa lounge area or pool cabanas but the service is rather slow. I did see people bring their own beer and wine which is a FAB idea if you’re making a day out of it. The pool cabana area is swank and relaxing. If you squint your eyes just so you’d swear you were in Vegas.
I booked the Hypnotic which includes full body scrub and 50 min massage with the Thai Bolus wraps. My therapist was wonderful. All too often they try and skimp and use elbows/​arms rather than a more traditional acupressure/​thumb work massage which was the star of the show here. I’ve never had a therapist drape my chest to include stomach and abdomen work which was performed effortlessly.
I neither saw nor heard a rugrat on the premises. Hopefully MGM has resolved that major faux pas. My only gripe is that you have to put your robe back on in between the treatments to go back into the locker room to shower. It breaks up the zen flow in my opinion. I did see that they have Vichy rooms though so I plan on booking my next treatment that way. Oh and Whitney Houston was there if that’s your thing. Definitely worth the hefty price tag and the top Detroit staycation.

Worst. Spa. Ever.
I went here with 3 friends for New Years Eve and we thought we would be enjoying a wonderful spa day. They had booked a private party and neglected to tell us when we booked our spa package online.
They assured us we could come the next day and do the spa then, and reluctantly we did. This time around the hot tub was broken (and seriously the hot tub was about half the reason we were even doing this).
We thought maybe we could enjoy the salt water pool, but contrary to the «we’re trying to keep a spa environment so please keep your voice down» signs, kids were loudly playing in the pool area. Since the walls in the men’s and women’s area don’t go all the way up to the ceiling, you could hear all of the shouting the entire time we were there.
My friend could hear the children screaming while he was getting his massage and he told me that when he closed his eyes to relax all he could think about was being massaged outside in Vietnam during the war.
We will NEVER go back to the Immerse Spa.

If there are two things I hate, they are public pools and walking through casinos. Okay, that was a lie. Public pools are probably somewhere near number 26 on the list of things I dislike, and casinos are not even in the top 50.
But I mention this for two reasons. The first is because Immerse has this gorgeous, large, clean pool… that’s not open to the public, and so is also quiet and tranquil and great. And is surrounded by plush cabanas and loungers, where they’ll deliver food and drink to you, if you ask (and pay them) .
The second is becuase you don’t have to walk through the casino to get to the spa (or to shit on your zen when you’re leaving). The spa is included in the free hotel valet service, which guarentees a seamless entrance and exit.
Spa side dishes include 1) use of fitness center; 2) huge sauna; 3) beautiful jacuzzi; 4) rain showers. Rain showers, I said. Yup, rain heads in all the showers.
So far I’ve been twice, and I’ve had a massage and a facial/​peel. The massage was neutral/​good (but a lot of this has to do with the tech… I’ll choose someone else next time and see how that works out). The facial was amazing. Amazing. Amazing. Face felt like… oh, rich people face. Or maybe baby face. Nope– rich baby face. Yup. Smooth and soft like a rich baby.
So I’m planning on going every month and by this time next year I should have skin like Shiloh Jolie Pitt.
And you can too.