Heritage Optical Center

I have been a die heart Lens Crafters & years ago DOC patient, but decided to try this optical place based on the convenience of being downtown where I work. The receptionist was extremely warm and friendly which balanced out the coldness I encountered by the doctor. She was distant, not warm and scolded me on wearing my contacts longer than the 2 weeks allowed. I was examined and she ordered me the Acuvue Oasys that deals with astigmatism because they did not have in stock. A couple days later they called me to come in and pick up the trial pair, I wore them for around an hour and my eyes were sensitive to the light and they were uncomfortable. I walked over to the center from work and asked to speak with the doctor who was busy with other patients. I came back again and met with the doctor and explained my concerns with the contacts. I asked for plain Acuvue without the astigmatism, and just like I thought they did not have any in stock. As of today it is going on 2 weeks, and I still have not received my contacts. I called to find out the doctor never ordered the contacts. I was so disappointed.

I have actually visited 2 different doctors at heritage optical and from a doctor perspective… I cannot say enough good things about Dr TRAN! He is timely, efficient, smart, professional, courteous a great listener and an even better explainer (as he helped articulate the condition of my eyes and his recommendation on contact brands). After living in multiple cities around the country and visiting multiple eye doctors over the years, I can honestly say Dr Tran is at the top of my list.
I love the convenience of this downtown optical store and I’m happy to support a local Detroit doctor.

Tried out Heritage Optical due to the convenience of working downtown and I think they might be in cahoots with a more expensive brand of contact lenses. I’ve been wearing CIBA vision brand lenses for at least a dozen years and when I asked to order them I was told they were being discontinued and was steered to a more expensive newer brand. When checking online for my original brand, there’s no indication that they’re being discontinued. I requested the doctor to adjust the prescription so I could order them online and was told that there would be a $ 25 re-​fitting fee, but I could order the other ones if I chose (at twice the price). I should’ve just stuck with my original Doctor and driven out to the suburbs.

Extremely overpriced very bad customer service very long wait times I paid over $ 700 which was billed to my insurance for a pair of glasses when I went to pick it up they had no case for the glasses they gave me a generic case I was told that they would have a case in a few days and to come back again I called and I was told that they still didn’t have the case in stock I waited and called back a week later and asked if they could just mail me the case I was told that wouldn’t be a problem it’s been over three weeks and still no case if not for the fact that my insurance company was paying there is noway I would use this place Bottom line spent $ 700 and still no case. Also be prepared for a ton of up selling. I found my insurance was billed for products and services are really didn’t need. Stay away at all cost you’re better off going to America’s best spending $ 99 and getting the same glasses with better service!!!

This is my first time posting on Unilocal.I had to do it because of my experience at this location. I had two appointments for a regular exam and a follow up. I arrived for my first visit and waited more than an hour before I actually saw the doctor for my exam. Then my exam took quite a bit of time. She was good, wanted me to see a specialist. I followed up a few months later, mainly because I didn’t have the time to wait since I would leave my job in the same building and then go back to work. Anyway, second visit, same slow, overbooked service. If you know the doctor is going take a long time with each patient, do not schedule patients 15 minutes apart. Again I waited just over an hour to get in and see the doctor. No sense of urgency, no focus on customer experience. The frame selection was weak. I am going to try the location on Livenois tomorrow and hope for something more. Regardless this is the last time I will go to Heritage for an eye exam.

I’ve been a customer for around five years now. They have great frames and the staff is friendly. Don’t expect low prices though: these are high-​end products, for the most part. However, the prices are comparable to other Optometrists that sell the same or similar lenses.
One issue I have is that they can be horribly slow when it comes to waiting on people and processing the information, considering that many people are on a time-​crunch. Still, I recommend them.

So I thought it was bad business and customer service to not offer me any further help or schedule an appointment for the next day. What happened?
I just called to see if I could see the doctor due to a very painful bumb on my bottom lid. The woman on the phone wouldn’t even let me finish my sentence and said, «oh no, the doctor isn’t in today. She had a family emergency.» End of conversation. No, try our other location or do you want to make an appoinment for tomorrow? No care or concern for the pain I was in, just good bye.
Family emergency or hangover? Happy St. Patricks Day and thank you for your wonderful customer service!

The eye doctor I saw was fine, no complaints there. They did not have my contacts in stock so had to order them, no big deal. It’s been 2 weeks since my appointment and I never received a phone call saying they came in. I called in today and the woman that answered the phone was rude and told me they had called a week ago. I never got a phone call or voicemail on my cell phone or a call at my work number, they have both. I will definitely not be coming to Heritage Optical again.

Pricey! I could not find a decent looking frame for less than $ 300.00! They are here to sell and purposely make you wait to look around for your actual exam.
I really want to patronize business downtown but come on!

Great place to get glasses. I even meet the owner he’s a very nice guy. If you need glasses or contacts in the downtown area this is the place for you.