Dollar Rentacar

Shuttle driver told me that Toledo was 3 – 4 hours from the airport (it is 45 minutes), so started my experience with Dollar. Check in was with a grumpy guy who was trying hard to get me to upgrade by $ 70/​day, he then convinced me to pre pay for the gas and I only used a little over a ¼ tank, so they got me at the end!
Returning the car on a Friday afternoon was a joke. Because I wanted to pay with a different card than I used for the deposit, I had to go stand in line. They only had 2 people working during what has to be peak hours. Stood in line for 40 minutes. When I finally got up to the counter and said I wanted to pay with a different card, I first got an eye roll and then a lecture on what a pain it was to do this.
Dollar needs to work on customer service! This is the last time I will use them. Although their prices are cheap, unfortunately their service reflects that as well.

Terrible policies — you have to bring a gas receipt from a station w/​in 10 miles of the rental location or they say they’ll charge you $ 9 per gallon. This is an effort to scare you into buying their pre-​paid gas. Terrible customer service. Wouldn’t rent from this location or Dollar or sister company Thrifty again.

wow do I wish I had read these before renting from Dollar. What a SCAM! They charged me for insurance I did not need nor ask for. I booked online through
and my fee was already set. Somehow they scammed me for almost double that price. DO NOT rent from them. There are plenty of good car rental agencies out there. When I got on the shuttle to go to airport, I said out loud that I would never rent from Dollar again, to which the driver replied «Let me guess, they charged you for insurance you did not want»…just proves this happens all the time. I have emailed customer complaints twice trying to get a refund, and both have gone unanswered. Live and Learn… DO NOT RENT FROM THESE SCAM ARTISTS! the owner of Dollar should be ashamed. Terrible customer service and dishonesty is no way to run a business!

The driver from the airport was SO friendly and helpful. That ends the positive aspect of our experience.
What is it with people in Detroit? Here and there you run into people that LOVE having a job (or can fake it) or they act like complete d-​bags that would rather be panhandling but it is too cold outside.
We got to the rental place around 1am because of flight delays. Two people at the counter and they shared some look like «I don’t feel like it» until one of them finally blinked. When they finally decided which one was going to have to do their job, we found out why their prices are cheaper than everyone else; just like Frontier they CHARGE EXTRA FOR EVERYTHING.
You get the hard sell on the insurance that is a daily charge. They really push it by telling you that if something happens to the car and you don’t take their insurance that THEY CHARGE YOU DAILY FOR THE CAR UNTIL IT IS FIXED. They try to talk you into buying the tank saying it is cheaper than at the airport but they are counting on you having at least half of a tank when you drop it off (I bought it and they probably had to push the car to fill it back up again). The only reason I bought it is because of the reviews from people who were charged for not topping off the tank when they had. Oh, you want to put your spouse on the car so that they can drive if needed? Yeah, that’s another $ 15/​day just to put them on it. We skipped that and during our visit I got sick and couldn’t drive. We called to go ahead and pay the fee (just in case they have cameras and check) and their answer was «you need to drive back here to add that». We were 2 hours away, no thanks.

The shuttle driver and the workers were very helpful and nice. There was a nice variety of cars and we experienced no issues with ours. I was very happy with the service and the inexpensive price.

I hope Unilocal comes out with a ZERO stars option. This was one of the worst experiences I ever had. I was completely tricked on the insurance and never shown an itemized quote. (I said, «:i want no additional insurance’ and the woman assumed I meant the basic plan) After I reached the exit booth, I realized my receipt had an astronomical number on it, so i turned back. When i went to the counter, a different agent (man who Kelli below referred to). He was extremely condescending, and held me there for 15 minutes talking about what a mistake i was making. I told him numerous times that i have rented cars before, and I was doing almost no driving while in Michigan. He just would not give up! I finally was able to get out, but I will never go back to this place. I highly recommend all to avoid this place, when there are so many rental car places there that actually care about customer service.

In short, This is definitely way way way worse than the worst business I’ve ever experienced
Rethink a million times before you click on dollar rental! I bet you will regret it. They charge you extra nonsense fees two months later without your consent, such as toll administration fees which could be 10x bigger than your toll fees. They would never let you that before you rent the vehicle, or even after you return the vehicle and pay the bill. They will simply quietly hide this and let the third party company send you the bill for hundreds of dollars of fees that you are not even aware of. Stay away from this asssss hole biz. Protect yourself, please.

This was by far the worst customer experience I have had with a rental car business.
My agent Rod (yep, the pushy guy in dreadlocks mentioned in another review) argued with nearly everything I said. The whole process took about 20 minutes when it should have taken 2 minutes.
First he tried to upsell me on the car. No thanks. I told him he could give me whatever car he wanted, but I was only going to pay the rate on my reservation. He went on about 4 wheel drive and safety and blah blah blah for a while, and I just waited him out. Really dude, I’m going to pay what I already agreed to pay.
He continued to argue and try to sell me additional insurance even after I repeatedly told him that my personal insurance policies were sufficient. I had to keep explaining that I understood MI’s no fault rules, loss of use, deductibles, and on and on. He told me verbatim that if I «didn’t want to argue with him», I should have signed up for Dollar Express, and that he «wouldn’t trust AAA (my perfectly reputable insurance company) in this snow». Dead serious.
He also argued with me when I declined prepaid gas and said I would return the tank full, and went so far as to interrogate me about why I wanted a rental car in the first place if I wasn’t going to use a full tank of gas. If I wasn’t going to drive that much, why didn’t I just have someone pick me up and then shuttle me around all week?
Then he went on about what I was wearing, and how he thought I needed a better coat. At this point, it was already clear we were NOT having any sort of friendly rapport, and if looks could kill, he’d no longer be talking, and STILL, he finds it appropriate to talk about nonsense like this.
To top it all off, I ended up with a crappy car with over 45,000 miles on it (the only one left in the lot in my category). The brakes sucked in the snow, triggering the ABS with very mild braking, which felt pretty unsafe.
It was absolutely absurd, and I will never use this location again, even if they’re half the price of the other airport options, and I will be hesitant to use any Dollar location at all if this is what they consider customer service.
The only bright side was the very courteous/​helpful/​safe/​efficient shuttle drivers.

I was in town from California and had to rent a car for a convention in downtown Detroit. What a mistake renting from Dollar! There were two other people in line before me but it took 30 minutes for the Dollar employees to assist them. Once it was my turn, I was assisted by an African American male with dreadlocks. He introduced himself by shaking hands and calling me «my friend. «He was anything but that… first he tried SO HARD to up sale me into a larger car when I did not need one I and was very honest to him about going downtown and back for the convention.
Then the damage waiver talk started… He pretty much told me that even though I am fully insured by a large credible insurance company if someone hit me I would still be at fault because I did not purchase the DW. I explained to him numerous times I was not interested in the DW. He would not stop pressuring me into purchasing it. He was sooooo pushy, rude, and unprofessional. He made a poor attempt trying to explain No Fault insurance laws in the state of Michigan. Maybe this was due to my inability to understand him because his uneducated use of the English Language.
However, the car I rented was perfect for my trip and of course there were no accidents.

I went here to rent a car and I received my paperwork at 1:56 PM but the rental agent talked to me until 2:00 pm and said as long as I brought the car back in 3 days by 2:00 PM there would be no extra charge. Then when I went to drive the car out, the guard said the rental agent’s scanner didn’t work and she had to check me out there. Now it’s probably 2:10. because I’ve had to walk 6 rows to pick out my car and load my luggage and adjust mirrors.
So on my 3^rd day of rental, I wake up to find the car won’t start. it’s a cold morning. so I simply call the customer repair service toll line and the said they would come out for $ 78.88 because I didn’t buy enough insurance. I bought $ 41 extra insurance for 3 days but it didn’t cover a dead battery. I said that it should be expected when you rent a car for the battery to work. I know when I go on vacation and I am driving that I make sure the oil is changed and that the tires have air and that the battery is charged.
I also had to pay a local gas station to fill the tires because the air was low. thanks a lot Dollar. did you really check this car out before renting it?
Here’s what it cost me to rent from them:
2 hours of my last day of vacation running around trying to get THEIR battery fixed and losing time to spend with family I hadn’t seen in 3 years. $$ 10 to charge the battery. $ 20 in cab rides. $ 2.00 to fill the low tires with air. AND here’s the kicker.
When I arrived back about 2:06 PM and parked in line and waited my turn for them to check me in, they charged me $ 1.65 for being a few minutes late!!! I wasn’t late according to your calculations on check in. DOLLAR IS THE CHEAPEST, LOW DOWN, SCAMMING, DISHONEST CAR RENTAL COMPANY I EVER ENCOUNTERED. HOPE YOU ENJOY YOUR EXTRA $ 1.65 THAT YOU CHEATED ME OUT OF… YOU”LL NEVER SEE ANOTHER PENNY FROM ME AND HOPEFULLY EVERYONE WHO READS THIS.
BUYER BEWARE!!!

I haven’t actually rented a car from them, but that’s only because I couldn’t get past their terrible customer service.
I found a good rate on Expedia (which by the way was lower than the supposedly guaranteed lowest rate on their website), but I had a few questions I wanted to ask.
I waited on hold for about 15 minutes, during which I could hear the loop of holding messages perfectly, but when the agent finally came on the line, I could barely hear him. I explained that I couldn’t hear him. I had to plug my other ear to make out him saying that his microphone was up all the way. I tried asking him my questions, and I could not hear the responses for the life of me. I was calling from my office phone, which works just fine and I had just used it that morning.
I asked if he could call me on my cell phone, thinking maybe that was the problem. He refused, very quietly stating again that his microphone was up all the way. I asked to be transferred to someone else whose phone was working properly and once again he told me his microphone was all the way up.
I explained that I had already waited on hold for fifteen minutes, could he please transfer me to someone else. He told me he would transfer me, and then he just sent me back to the beginning of the automated phone system.
So, I called Enterprise, who answered on the second ring and I could magically hear perfectly. I’m happy to pay a few extra bucks for the upbeat and helpful agent who actually seemed to care instead of the awful service at Dollar Rentacar.

Don’t rent from this location. They are thieves.
Made my rental arrangements for a week rental through Expedia. Required I prepay for the rental. Plans changed before I rented and I needed a car for less than a day. Counter agent assured me they would credit the difference to Expedia. Who would them process my refund. Expedia attempted to do this and were told by Dollar that it’s Company policy to apply the full voucher value to a rental regardless of duration.
In essence, this location intentionally misrepresented company policy and used that misrepresentation to steal several hundred dollars from me. I urge you to not make the same mistake.