Chili’s Grill & Bar

Do not eat here unless you have more than 2 ½ to 3 hours before your flight. Service is very very slow. Oh, and mediocre food.

So this is a chili’s inside an airport, what do you expect? Chili’s isn’t great to start with but within the restricted space of an airport with an unwillingly captive audience the expectations of a national chain can’t be too high. Cindy are server was nice and relatively attentive, but diet coke and chips and salsa are difficult to screw-​up. It’s not a fine meal but for some diet cokes and chips with salsa within dtw; it was worth it. If you want a real meal, you should know better than to visit chili’s. No complaints here, as expected.

When I was waiting in line to be seated, the server offered the guy in front of me to sit anywhere he would like as she smiled. As soon as he turned the corner towards her table, her smile turned into a scowl and complained to her co-​worker, «Right into my section.» Perhaps she didn’t know that her section was included in «anywhere» that she had offered 15 seconds ago.
I was eating alone so I was seated in a small table amongst many others. It felt like I was basically eating with the couple next to me for there were probably only 5 inches between our tables. But I get it, there’s limited space and it’s the airport. Thankfully I was sitting alone so I could use the other chair and table space for my luggage.
10 minutes after I’m seated, my server (different than the one mentioned in the first paragraph) asks me what I would like. The only reason I came here was because I wanted mashed potatoes. Which they did not offer on the menu. Alright, that hurt a little bit but I’ll get over it. So I ask for steamed broccoli instead, which was on the menu. «We ran out of broccoli.» The broccoli won’t be the only thing running out of here if this keeps happening.
10 minutes later, so basically 20 minutes after I’m seated, the server finally brings me my water. And I heard someone else order salmon, which they ran out of as well. They might as well build a track at this Chili’s since everything is so good at running.
About 40 minutes after I’m seated I am finally brought my food. I ask for some napkins and I only receive 3. Maybe it’s just me but I am a napkin fanatic, I need a steady supply during my meal. Making me use 3 napkins the whole meal is like asking Donald Trump to live on minimum wage.
I ordered the chicken bacon avocado sandwich. I usually order this everytime I go to the Chili’s back home. But this one tasted different. It wasn’t bad, but just wasn’t good. If this was the first time I had this sandwich, without knowing how good it is supposed to taste, I would not order it again.
The server comes back at the end of the meal and was apologetic for not checking up on me. No worries, I honestly just wanted more napkins and water but I was fine. Overall, I probably wouldn’t come back here, because there were no mashed potatoes, and this place felt severely understaffed. I’m in no way bashing on any of the workers, they were probably doing their best, but it was still inefficient.

Food was good service not so much. Although we where seated right away lots of open spots and a line of people waiting. Took longer than expected for our food then it was wrong but we ate anyway. Would recommend go somewhere else if you are going to eat in Detroit airport

Very convenient if you’re in the airport.
Help was ok.
Food was what you would expect.

Gruff service. It’s like really, you may never see me again, or you may see me twice per week, either way, treat me the same.
The greeter is more like air traffic control with an attitude, always trying to steer you to the bar, the push to the bar seating is so intense you wonder if the bartenders are giving them a cut of the tips.
Menu is fairly similar to an outside stand alone Chili’s, with the exception that this location has a breakfast service.
Time wise, I’d give yourself a good half hour to 45 mins as they don’t particularly seem to have a sense of urgency despite being an airport location.
The food is perhaps two-​star quality. A step above fast food. Certainly nothing worthy of a Unilocal photo, or something to write home about. Edible? Yes. Tasty? No. More like starchy filler. Drink wise they don’t help much either as the service is so poor they’ll let you go parched.
I must continue searching at DTW.

Food hit the spot. Bartenders were great and beet was cold. Much better than other places here.

Tastewise, the chicken tortilla soup and boneless buffalo wings were the same as other Chili’s. The problem with this particular Chili’s was the food was served cold; it wasn’t even lukewarm. I suspect the server let my food, which was probably at least lukewarm, sit there while he did who knows what. It makes sense since he took forever to get me the bill when I asked for it, and then took another forever to get the bill to run my credit card. This isn’t okay for any airport dining spot; people gotta catch their flights!

Solid average Chilli’s and one of the better places to eat at the Detroit airport. Staff is friendly and the food is decent and what you would expect at Chilli’s

Stopped by the location at Detroit’s Metro Airport. Food was as expected. Service level was a little lacking. Simple things like please and thank you go a long way with me. I will say that dealing with travelers who are sometimes idiots doesn’t make the job very enjoyable.
The server seemed to disappear for extended periods of time. Other than that not much to say.

Incredibly bad service. I waited 15 minutes before I ordered a water, a diet coke, and a chicken sandwich. 10 minutes later, my diet coke showed up. Never saw the waitress again. I left after 10 minutes. I wasted over 30 minutes to get a diet coke. Not going there again.

I once had a problem with a gift card here — it hadn’t been activated properly before it was gifted to me, so they told me I had to pay. Super annoying, but unavoidable… I thought. I went to a Chili’s in California (my destination) and ran into the same problem. The manager came out and said that this happens from time to time and that they had to take my entire gift card, but they refunded my balance in Chili’s bucks.
Why couldn’t the airport location have done this? It should be clear from other reviews that no one at this location has a clue what they’re doing. Plenty of good restaurants in the McNamara terminal, so avoid Chili’s at all costs.

Reviews are spot on. Service was blah. Server took my order, came back 5 – 10 mins later and asked me what kind of soup I ordered, really? Food actually wasn’t that bad but I give it 2 stars because of the crappy service. It was slow and my server didn’t act like she wanted to be there. I’ll pass next time and go somewhere else.

$ 9 for a jim beam single, the sweet potato fries were overcooked, and that was about all I could eat here as a vegan. No veggie burger? You serious?
Don’t come to this airport hungry if you are not a meat eater.

It’s okay. My food was pretty good — salad was fairly fresh, bowl of chili was hot and pretty tasty.
Service was dead. My server could not have shown bigger apathy. It was as if she wanted to beam vibes at me that said «your’re trapped in the airport, you have no choices, and I don’t have to act like I care, because I don’t!» Message received.
Yo, Chili’s: Just because you’re in the airport and will likely never see me again does NOT mean you can treat me this way, k? You follow?
And for some reason, the Hostess tried to send everybody to the bar. The place was half full at best, with plenty of open tables and plenty of servers to tend them.
So while I’ve yet to find a good choice at Concourse A, I just hate to give money to people who act this way. VOTE WITH YOUR WALLETS!

I ordered the Guiltless Salmon to go… and since I was connecting, I asked how long will it take? They said 10 minutes…25 minutes later my take out order comes out… several orders placed after mine, came out first… I asked why was my order delayed? The manager offered me a free drink… but still… you got to be quick at an airport since people have limited time !! Overall the meal was good and lean, like I wanted it…

I have my favorite Chili’s at home. Its a good locally run place with good service and decent food.
This Chili’s though should be ashamed to have the name on it.
Service: Terrible. Food: Mediocre and not even lukewarm. Heck, even the Chili seemed to be off. One big piece of meal surrounded by, well, sauce…
The water glass was filmy and I could go on and on. But you have been warned by the reviews on Unilocal.
Find something else at the airport. This isn’t it.

To the hostess… No I didn’t want to sit at the bar. Also, sorry for bothering you by asking you for a table instead. I guess asking you to do your job of walking people to their table is just too fucking much.
After being seated next to the entrance to the kitchen, I then waited several minutes before getting anyone to take a drink order from me. The waitress that took it seemed rather overloaded, but she was friendly.
Then another waitress took my main order. The food was typical Chili’s fare, and well, it wasn’t exceptional but not bad either. On it’s own, the food would be worth 3 stars.
However, the rude, shitty service from the hostess in the beginning, the fact that she pointed to the crowded bar to have me find a seat even though none were available («check on the other side» she suggested with a waive– still nothing), and the crappy seat next to the kitchen. The wait staffed seemed overworked, the place just felt like it needed a really good scrubbing and it was not a pleasant experience.
I will not visit this Chili’s again. DTW is a large airport, and it has many places to eat. Go elsewhere.

In the Detroit airport at 6am, there are just a few places to get breakfast. I didn’t want a heavy breakfast from the Coney and was headed to McD’s when I noticed that Chili’s does breakfast! The breakfast burritos and tacos sounded delicious but didn’t have beans or avocado. I know, call me a burrito snob… I got the classic American breakfast. It was a big plate of food. The potatoes were a bit salty, but altogether it was a lot lighter than a Coney breakfast, which tends to be pretty greasy. The bartender/​server was very nice.
Overall, I love Chili’s for dinner. I’d go there again for brekkie in a heartbeat.

Spent 24 hours in the Detroit Airport and this was the spot I choose to eat and drink at. The staff was super cool although they really tried to push the Margarita — I caved.
It was one of the worst I had ever had. Bartender quickly made another then another but just could not seem to make it correctly.
Grabbed about 3 apps and ended up drinking RUM & COKE.