Bobby’s Towing

If i could give them a score below zero, I would.
While we had no choice to deal with Bobby’s Towing as they recovered our stolen vehicle after some deadbeat stole it and left it in Detroit, they could have at least been slightly helpful. When we arrived at the yard, we found our vehicle was left in a muddy snow pile after the wheels had been stolen. To add insult to injury, we had to pay a fee of $ 75 to retrieve anything out of our car. As my name is not on the title as it is in my girlfriend’s name as it is her primary car, they would only allow the person whose name was on said vehicle to inspect and retrieve any items. While this was frustrating, it was their policy, which is a total joke. Later, we needed our car taken to the repair shop, but Bobby’s Towing does not allow another company to retrieve the vehicle from their yard and charges about three times that of any other company in the area. This «policy» of Bobby’s caused extra cost to us and our insurance company. As they are charging three times what any other company in the area is charging, you would think that they would be quick, helpful and responsive. THIS IS NOT THE CASE! My girlfriend had to call them four times to get them to take her car to the repair facility. To add insult to injury, they delivered our car 5 hours after they were supposed to and nearly half an hour after our repair facility was closed. For this reason, we were not able to gain access to our vehicle for the whole weekend and cover up the broken window. Over the weekend it snowed about 4 inches and our car suffered even more damage because of Bobby’s slow and overpriced «service.» If I had to describe our experience with Bobby’s Towing I would simply state that they take advantage of a victim of a crime by then taking further advantage of said victim by using their «policies» to overcharge an already vulnerable individual for their own selfish purposes in order to line their pockets with money.
Additionally, after inspecting our car on Monday, they caused more damage with their haphazard handling of our vehicle than had already been caused after they tossed our car in their muddy lot.
* If you ever have the choice of dealing with this company, think twice and call ANYONE else, you will thank yourself.