Emerald Coast Taxi

This is one of those places that just makes me shake my head in disgust and wonder why in the hell are they even in business. I needed round-​trip transportation to an appointment that I had locally. I had originally called another Taxi service who was forthright and just came right out and told me that they only did airport runs and that other companies in the area would charge me a $ 15 minimum regardless. The other company suggested Emerald Coast who they said didn’t have this mandatory minimum fee. I really wish I could remember the name of the company that recommended them but if they are reading this, please don’t put your company’s reputation on the line ever again by suggesting these clowns to anyone.
The driver got me to my destination but he was a really scary driver who reminded me of the haphazard taxi drivers in India or something, it was a nail biter all the way. When I called for my re-​turn ride I got the rudest, most ignorant, unprofessional hag in all of Dixie Land on the phone. She was horrible and should never be unleashed on the public in any shape, form or fashion unless it is in the capacity of an angry guard dog.
I called at 3:30 and politely and kindly said to this person «hey, it’s me again, can you have someone come and pick me up». This rude and nasty dispatch person in a very short, snappy and rude manner told me, «there is a 30 minutes wait, and no one can get to you until that time». I then told her, — «That’s great, send them, I will still be on time to my appointment». The fact that her rude comment didn’t upset me, seemed to upset her even more. She then went on to tell me «I can’t guarantee that anyone will be there at time, I don’t know when they will get to you». Mind you this was after she told me that they would. It was as if she was trying to talk me out of the service. She then went on to tell me «I’ll will call the drivers to see if any of them will want to pick you up and have them call you». I found that to be absolutely weird and ridiculous to say the least. That is not how you run a business. If you can’t do something just say that you can’t do it, no need for the rude tone, demeanor, run around and over all unprofessionalism. I waited and waited and waited and no one ever called me back one way or the other. My appointment was at 5pm. At 4:15, I couldn’t risk missing my 5pm appointment so I called another taxi company who arrived at 4:30 and got me where I needed to be in the nick of time. (See my review on them). Thank God for this other company other wise I really would had been in a terrible bind. I have no idea what their problem was nor do I care, all I know is that there is no excuse for this unacceptable behavior
Don’t deal with these people they are not worth the minimal discount you will get by avoiding the customary $ 15 minimum of other places. Just pay the extra money for the better service somewhere else. Or just ride your bike. I really wish some of these business owners out here knew how truly awful some of their employees are. They are put on the front line to deal with the customers and are giving a very poor representation of the business. I cannot believe this would be the image that any business would want to portray. I guess they get these people who come into the interview and put on a really good song and dance, but then when the think the boos isn’t looking The Sound of Music turns into Silence of the Lambs. Avoid this horror show, go some where else.

Horrendous customer service and no sense of timeliness. We ordered a taxi for 6:45p for a reservation for dinner at a restaurant a mile away. At 6:55, we called to see where they were. They told us they were «running behind» due to «traffic and other conditions.» At 7:15, still no sign. One of us called again and they hung up on him after a few minutes of pursuing their reasons for being so late. (Destin is not exactly manhattan.) He called back from another phone because they wouldn’t even answer for his number any more. They finally showed up but the driver seemed unreliable, the company would not cut the price due to their own tardiness, and we ended up getting a neighbor to drive us to our reservation. We gave them every opportunity to make it right but they chose not to. I’ve heard of «beach time,» but this was absurd.

What a great taxi service! Everyone is very courteous. Our driver was Phil. He was prompt and friendly. Call this service and ask for Phil and tip him well! He will take care of you.