Mac Haik Ford

I took my car in for an oil change after having the place recommended by a neighbor. They didn’t have the reservation & apparently that online system doesn’t really work? Anyway, they got me in. Didn’t have the filter so it was going to be a wait but they offered me 50% off. Ok, so it’s a bit over 2 hours. It’s done. I leave their parking lot when an alarm sounds in my car & the oil light starts flashing! But it’s on a service road & I call them as I start to make the large circle to double back to their dealership. The guy I talk to tells me OK and they will be there when I get back there and doesn’t tell me to stop my car since the oil light is flashing. I call my husband, he tells me to immediately stop the car & turn it off. The manager of the dealership sends two service techs out there who decide it was not leaking oil, has plenty of oil and they drive it back to the dealership and give me a ride. They take it in back & about four guys are looking at it. It turns out that there was a piece on the original oil filter that did not get put on the new filter, that is some sort of backflow piece that the car needs so it understands what the oil pressure is? Anyway, no more lights or alarms. The manager Ed took the time to calm me down and talk to my husband on the phone about what the issue was. They were nice about it, The dealership was quick to get it back in and give me a ride back there but I probably would not take my car back. I should point out that my car is a VW and not a Ford so it is not their area of expertise but I had hoped and oil change wouldn’t be a big deal. Here’s hoping everything is ok. Half price oil change but a 3+ hour debacle. Thanks again though to the service manager Ed. I was impressed with his professionalism and caring.

Mac Haik is just straight up «predatory» in they’re trade in offers. I brought in a car today just to see if it would be worth trading in on a new vehicle or just selling it outright. I had done all the recent auction research on the same vehicle, same condition & in addition what the vehicle was selling for on local DFW lots. The guy in charge of evaluating the trade made me a laughable offer at roughly 60% of what I’ve already been offered for the car by individuals & two other dealerships. Do anything but trade your car in here u will get ripped. There are plenty of dealerships that use trades as they should, to get u max value for your vehicle so that u are more likely to purchase a new vehicle they’d desperately like to sell you. This dealership on the other hand is only interested in being punitive on both the trade & the sale. They’re gouging on Mustang GT350’s as well as they’re astronomically higher than MSRP… Do yourself a favor & steer clear.

Another zero for this Ford dealership. Sigh.
After waiting almost 3 hours, they finally take me to my car and its propped up as if they’ve been working on it all morning? The diagnostic came back and you guessed it, there were several things missing because I went to another dealership today and they told me OTHERWISE!
Do yourself a favor and don’t waste your time coming here. The reviews are true. I hate I didn’t see the reviews until the reservation was booked.

I brought my car in for a recall. On a previous visit for the recall I asked for and received a loaner. This time when I came in, I was denied. I left and said I would reschedule. On the second visit, Oscar earned a gold star by accommodating my need for a loaner for the day, without making me feel like I was being unreasonable.
The first service writer who twice denied me a loaner without even trying, is the reason they don’t get a 4 or 5 star.

Service was a nightmare from the word go! When I took my truck in for body work they tried to screw me by saying six other things were wrong mechanically, and that my truck wouldn’t start or drive now (even though i DROVE it up there just fine, in order to get a dent fixed) and they basically Tried to ring me up for an extra 1000 dollars worth of work. They even told me I needed a new tire because I had a flat now, so I aired my tire up when I left there and it’s still aired up to this day, that same tire they said was bad! This is one service department you cannot trust! They are trying to create problems for customers to create work for themselves. What a bunch of scam artists! Beware ! ! !

The idiots here need help. I will start by saying we own 2 Fords, a 2015 F150 and a 2014 Ford Fiesta. Fiesta was actually bought there. I refused to buy my truck there after my husband had issues with the oil and lube dept. They were asked twice to write in my husband’s Ford book, so that he can keep up with maintenance. He is very meticulous and wants it all in writing. They put no oil change sticker on the window. That might not be a big deal, but it helps us remember. He went back each time, as this was the second incident. He was sent a survey. Honestly filled it out, got a all from manager. He told him what had occurred. Then, he asked the man why the oil changes and maintenence was not listed online on his FordSync. The guy said he would call him back and never did. Just left for the 3^rd time for an oil change. My husband insists on giving them another chance. Well, again, no writing in book, no sticker and his low tire pressure light was still on. He went inside and told them, also asked them if they rotated tires. They said yes. Well, no, we marked the tires. No rotation was done! Losers.
Before this last incident with my husband’s car, I had ordered a side mirror for my truck. $ 600+ later, and still hesitant, I went to have it installed. My bad!!! A kid jumped in my truck, attempted to pull around to install mirror. …and crashed my brand new truck into another truck. I watched him do it. I had to take the keys away from him because he was about to try to move it again. They then gave me a piece of crap rental car in place of my new truck and thought it should be all good. Losers. Never EVER again. On a good note, Steve, in auto body did what he could to help me and was very nice. His hands were tied, as the manager thought it was enough.

We saw the sale price on the internet and called to ask what they could do for us on an Escape. After finally hearing the price we wanted and agreeing on that price, we drove from Waco to buy the car. When we got there, my husband asked once again about the agreed price. So we went in and sat down and he started doing the paperwork. The sales guy said, that’s a flex buy right? And we asked what that was. He told us that the price we agreed to was the per month cost for the 1^st 3 years and then it went up $ 50 a month after 36 months. He said he had told my husband that over the phone but he never heard any of that. Then he went and got the manager and the manager told him that he heard him say that over the phone and we were lying. The deal was still pretty decent but the way they treated us was not.

Warning to any and all headed to the service center at this place. They are not afraid to lie to you and charge a repair that is not even needed. I understand the need to make a profit and have no issues with an honest profit. However, we took our van there because the computer system and the repair shop was not able to do anything about it. Well when we paid them $ 90 to tell us what was wrong, we had them checked into and it was way off base. Not even related to the computer issue. They wanted to charge us over $ 2000 for items that did not even need repairing.
Bottom line if you have to go to a Ford service center you are better off driving further out than going to this one. Word will get out on these guys

Their Maintenance department is seriously lacking in Talent. I have taken my car twice to this Dealer and it will be the last time for this place. The leadership was better before Mac Haik took it over.
Event NR 1; My wipers would not work in the regular mode, they would only work in fast mode. when I turn them off they would shut down all over the place. I took it in to them they had it 3 days and when I got it back the interval wipers wouldn’t work and the fast mode wouldn’t work. I took it back and I had to laugh while they counted the wipes per second in each mode. I told the Service Manager, that I don’t need to count the wipes to know that they are the same speed. I left it again. They do not follow up with their work.
Event nr 2.
Hot air coming out of the Defrost Vent, the air will not shift to the Dash Vents or the floor. They charged me 1500 dollars and the air work through the front vents but the defroster or Floor vents don’t work. They want to charge me another 1300 because they say they have to pull the dash again. I told them that they should have made sure it was fixed when the had the dash off the first time
Their work is unsatisfactory, You have to take it back several time for it to come out right the last time.

If I could put zero stars I would! I purchased a vehicle from Mac Haik in Desoto, TX in October 2013. I also purchased an extended warranty for $ 3k. February 3^rd I was pulling back into my driveway and heard a loud scrape on the driveway. I got out and my heat shield was dragging the ground. Upon my husband inspecting my vehicle we learned that my heat shield had been zip tied to my car and the zip tie had broken. We drove my car to a local dealership where they discovered that my vehicle had not only had the heat shield zip tied, it had been wrecked from the front end all the way to the trunk. I never wrecked my vehicle. This is damage that was not disclosed to me upon purchase. I contacted the dealership and we went back and forth for over a week before they simply said they were not interested in taking care of the situation. My $ 3000 warranty would not cover the damages because the vehicle had been wrecked. I live a six hour drive from Desoto. They offered for me to bring the car in and they would look at it… ha! I had already been told at this point that I was lucky that the heat shield hadn’t hit the ground and punctured my gas tank potentially blowing up my car. Needless to say I didn’t think driving my car six hours was a real good idea… In the end after they refused to answer my calls I paid over $ 1100 to have my gas tank and heat shield replaced! No help from dealer! I will never return to that dealership unless it is with my lawyer, which at this point, is quite possible!!! SHOP ELSEWHERE!!!

Extremely frustrating… the out of the door price mentioned was 19 307. when i went there and looked at the car it was all good except it did not have one key and had few scratches which needed a paint job on the bumper… In spite of this I offered 19K as out of the door price… The sales guy comes back and starts doing the paperwork for the next 20 minutes… but in the middle of it all he comes back with 19 150 as the in between price. When I mentioned why did you start the paperwork when as per him the deal was not finalized, he very annoyingly answered we never agreed to this price and he thought he will just push things along. Well mr why did you start the paperwork when we did not agree on the price (I could have easily paid the additional 150 but this whole sequence of events really left a bad taste in my mouth) Very very dis-​courteous and unprofessional. Whats even more surprising is they were unwilling to come down 150 on a 19k car and choose to let go of the buyer. I have no idea how these guys stay in business :) .They are not at all honest, upfront and clear in their dealings, no respect for their customers time and money.

These people are a joke. I went to look at a pre-​owned vehicle that was PERFECT for me.
After not being able to talk the price down, I agreed to go with the internet price. Not a problem, honestly because it was a fair price, below the Blue Book value. When I sat down with the finance guy, he tried to tack on an extra $ 900 (outside of the TT&L) for a «service fee.» I asked about the service fee and he said it was for the work they put into the car when they got it from auction. Nice job but not my expense. He then ADMITTED that they put a low price on the internet just to get people to the dealership. In other words, he actually admitted to false advertising.
Unwisely, I did a credit ap (as I had my own financing) before walking away for the night. They called back with a crazy price, about $ 5,000 more than the internet price, including TT&L. When I asked the salesman about it, he said, «I’m just the sales guy. The finance guys just do what they do.» You’re a loser for saying that, dude. On top of that, the finance guy actually tried to lie to me about the terms of my own financing. In other words, they just flat-​out refused to accept the financing I had because they wouldn’t make any extra money on it. FYI, there was no reason they couldn’t accept it; they had already confirmed that they could accept it.
The most ridiculous part of the deal was the finance guy trying to bribe me into spreading the word about the dealership. He said, «If we remove this service fee, you have to promise to tell people good things about us.» How about I say good things if you actually deliver acceptable service? Ever thought of that? He said this after the salesman told me they really wanted to make a footprint as a new dealership in Dallas.
My girl, who drives a high-​end car, was with me; so she’s used to outstanding customer service. Since we had been there for two hours, she asked for a drink. The finance guy brought her a room temperature cranberry juice, so the look on her face was priceless… and I agreed with that look. Again, showing his lack of tact, he tried to justify the room temp drink by saying it came from his lunch kit.
I commented to both the sales and finance guy that I’m a marketing guy and I felt they would have a hard time gaining success in the market as a relatively new dealership with the way they do business. The finance guy then bragged that Mac Haik «owns the I-​10 corridor» and that their dealerships do well everywhere else in Texas. We’ll see if that holds up in Dallas.

First of all, our salesman (I believe his name is Geoffrey) went above and beyond in helping us. I was highly impressed with him.
The finance department was a joke! We saw a vehicle on their website priced at $ 25,000. After test driving the vehicle Saturday, we told Geoffrey our credit union approved us and wanted an out the door price of $ 25,000. After speaking with the finance department, Geoffrey came back with a price of $ 28,000 plus TTL. I asked where did the $ 28,000 come from as the listed price on their website was $ 3,000 less. He went back to speak with the finance people and came back with a total of $ 27,000.
A finance guy came over expressing to us that he hate to lose our business over $ 2,000 and wanted to see if they could seek financing for us with their banks. I had to tell him repeatedly that it wasn’t a matter of the amount my credit union was approving me for but rather my personal bottom line. Plus, there was no way their banks were going to beat my credit union’s .99% rate. After going back and forth, they finally told us $ 27,000 was the absolute lowest they could go as the dealership was already losing money from pricing the car so low. So we walked.
Realize this was Saturday. Well Wednesday (only four days later), I happen to see the same vehicle on autotrader at this dealership marked down to $ 23,000. We’re absolutely flabbergasted as to why the dealership would allow us to walk over $ 2,000 and then lower the price less than a week later. Geoffrey was out of the office so my husband spoke with the second gentleman mentioned above. Initially he was about to go into a meeting so had to call my husband back. Three hours later, he called my husband back only to say he would have to talk to the finance managers to see if $ 25,000 out the door would work. WTH? Four hours later, we still have not heard back from anyone.
My advise, save yourself the time and go to another dealership.

I bought a vehicle there a few months ago and had a horrible experience. I talked to 2 sales man and both were completly worthless and unprofessional. I went to look at the truck and drove 3 hrs away. When I drove up the sales person I had talked to wasnt even there after I told him I would be there. They gave me another sales guy. this guy had one of the dirtiest mouths I have ever heard. He bad mouth some of his employees and didnt know his facts on the car. Only reason i bought the car was because of the deal. Other than that I will never go back. they made no effort to make me feel like a valued customer. This place only cars about the profit and is going to eventually see how they are doing business all wrong.

Don’t be fooled. It’s a car dealership. But what makes this dealership different is that they actually work with you. They were very friendly and were not pushy like most of the others. I would definitely recommend this dealership to anyone.