Firestone Complete Auto Care

Okay. So, I would have loved to give this place more stars, but after what I found out, I am not a happy camper.
I needed four new tires and after doing a lot of research, I found that their buy 3 get one free would be the best deal. What annoyed me from the beginning was that it felt like I was getting hustled because they were trying to say the price of things really fast without thinking that I would ask questions, plus they tried to upsale me several times. Unfortunately for them, my family is old school and we made them explain everything step by step and I made them hit the calculator to see that they were overcharging me by $ 100. Then to make matters worse, when I went in after securing the correct price, they tried to make it sound like they did me a favor by giving me the correct price. I’m also annoyed that I asked about the $ 40 discount coupon and they basically refused to honor their own coupon. Meh. So I still go through with it because honestly, the customer service was really decent and no one was rude at all. So, I drop my car off around 2 and they say that it will take about an hour and a half to get done. I go to pick up my car after 6:30 pm and it is STILL NOT DONE! Not only that, I am told that they cannot do my alignment because of issues that should have been corrected when I got my car fixed after someone did a hit and run. Fast forward to the next day, I call the collision shop that fixed my car and told them what was wrong and low and behold, it turns out that my car was not fixed correctly by FRIGGIN’ FIRESTONE! I kid you not! They f’ed up my work, blamed it on someone else, and they were the problem the whole time. Yeah. So, thankfully the collision shop is awesome and their work is guaranteed for the life of the car. Too bad I have to take it back in on my own time and use up their time so they can fix Firestone’s problem. Grrr. This will be the absolute last time I use their services and btw, I hope they can find the original bolt that they lost to my car. I am seriously so hacked off right now. Never again yo!