AutoZone

Im trying to get ahold of corporate office now seems the manager Mario has a problem with me and also has a problem with others. This guy I don’t think should be manager he has no management skills whatsoever no people skills, by Monday the corporation is going to know about him I would recommend this place but stay away from the manager is nothing but problems, you have some people in this world that when you talk they always go against you this is the type of person this man is. He’s not a problem solver at all I’m just talking about Parts and general, not even talking about returning anything just to deal with him in general…

All I can say is Outstanding! The service that we received from Enrique was excellent he would not stop until he was able to help us with the problem we were having with our battery! I will always take my business to auto zone in Desert Hot Springs on Palm Dr. As long as he is there… Pay attention people because you don’t find this everywhere but when you do, make sure you let them know they are appreciated, and Enrique you are just that! We thank you so much for everything.

I have a very mixed review of this place… We went here after our battery seemed to be having trouble (batteries tend to die in 100+ heat quickly). We saw the signs and went here to have our battery checked… it tested bad. Being that we were on vacation, we didn’t want to brake down anyplace so we decided to get a new battery. AutoZone provides the service of battery installation so great; let’s do this. However, after learning the hard way, apparently the installers are not very well trained. The kid installing our battery crossed the cables to the battery and he killed our car… it wouldn’t start at all. This is the beginning… oh yea, it’s also about 109 degrees at this point. Two hours later we are still here… a few of the people have looked at the car now, no one has any idea what could be the problem. Some said it may be an anti-​left problem… we thought a fuse perhaps blew — ugh.
We couldn’t take the heat any longer so we decided to call a cab and go back to our hotel and relax and cool off for a while. My husband started on the self-​assessment to fixing the car based on what happened. He determined that it probably was a fuse, others reported a similar problem when battery cables were crossed (thank you internet). Of course, this fuse isn’t easy to get to (oh no), it’s located under other fuses, requires removal of other cables and bolts etc.
So we take a cab back again to AutoZone (we really didn’t want to leave the car overnight here since we saw a lot of rif-​raf walking about in the area). We go up to the Service Manager, Javier, and tell him we think we have a solution to our issue. He was around in the morning when the battery install and remembered us… anyway, Javier went above and beyond to fix the issue. He went back and forth looking for the tools and fuses needed… he even went to his home to get a drill (another story but we needed it to do the job). So another 2 hours or so later we are back in business; he fixed the previous guys mistake. We lost a day of our vacation from this, but I was really impressed with how focused Javier was into fixing our problem and really appreciate his efforts.
So my advice to you… if you are going to have a battery installed here, request the assistance of one of the established managers and steer clear of the younger kids — or borrow their tools and do it yourself.

Close to home with all the essentials! Usually pretty busy, but the staff is very helpful. And they offer a military discount!