Safe and Friendly Commute

Horrible service! No wonder they don’t have a website or a review on Unilocal.
My review is going to take some time, but hopefully I can help someone from falling into the same trap as I did.
My husband saw their ad at a train station and the prices seemed too good to be true. We travel quite a bit and cabs can be really expensive, so I decided to call them to get a quote. At first they were prompt in answering and gave me a quote of $ 25 from Schaumburg to O’hare (can’t beat that price). My first trip, they were excellent and came at the right time to pick me up. Judging from the service, I decided to order a return trip from the airport. This is where it starts getting tricky. They don’t come into the Taxi lane to pick me up, but come to the general line. When I asked the driver he says «the taxi line was too busy». and I know cabs aren’t allowed in the general lane. The second thing that made me suspect that this is a fraud business was that they have no I-​pass and they have to throw coins into the toll basket (what a waste of time!). Wait. there’s more. They don’t accept credit cards so you better have cash on hand coz they don’t tell you that when you book a cab. (does that sound suspicious to you? It did to me!)
Now coming to the most interesting part of this terrible business. I asked for a pick up from Schaumburg at 3.30 pm as I had a 5.30 flight. They confirm my pick up but the driver comes at 4 pm! I kept calling the main line to find out where my cab was and noone would pick up or reply to my text messages. I call another company for a last minute cab and this driver comes like a king at 4 pm and offers no apology. When I yell at him, he just jokes and says «next time during peak time remember to order a cab 30 mins earlier». Really??? Thanks for telling me that now, when I’m about to miss my flight. Thankfully I barely made it to my flight.
Oh! another thing about this «great» business. They don’t give you the drivers number or have the driver call you when he gets to the pick-​up destination. So you have to keep checking if the driver is outside your home, or keep a close look-​out for the cab at the airport (can you imagine how hard that can be will the thousand cab’s there!)
Coming to my final point of frustration. and none of the above ones beat this one. I called a day earlier to schedule a pick up from the airport. The lady takes all my details and says the driver will be ready around 8:30 to pick me up. She tells me to give the central number a call when I get my luggage and am ready for the flight. So accordingly, I called the number at 8.30 pm. NO ANSWER! I think they’re on another call so I call back 5 mins later. The phone goes directly into voicemail. I call for the next half hour, leave a voicemail, multiple text messages and an email. But no reply to anything. So we called a more reliable company and ordered another pick-​up. It’s been over a week since then and I haven’t even got an apology for the terrible service. One thing I’m sure of is that I’ll never use this business again!
I’m sorry for such a long rant, but something has to be said about this fraud of a business. Don’t fall for their low prices as they aren’t reliable at all!