Public Storage

Temekia was amazing and made the move in process so easy. She is a valuable asset to your company and made this so easy for a first time renter. Great job!

If I could give less than one star I would. The customer service with this facility and with Public Storage as a whole has been sub par. I began renting a unit there last year under the guise that I would have a nice clean and dry unit. I rented one of the large drive up units. I asked the manager when I rented the unit if there were any problems such as pests, leaking, etc when I took possession of the unit. She assured me that except for some oil stains on the floor from a previous tenant that this unit had no other issues.
Upon going there last month to check on my things, I noticed that several pieces of my good furniture had rusted through and my couch when was directly in the middle of the unit had been being leaked on from above. The floor was wet on half of my unit as well.
As if this wasn’t bad enough, I told the manager and she told me that there was no leak, even though she came and inspected the unit and took her own pictures and told me to fill out a insurance claim. This would have been fine, except for the negative attitude she gave me. I am normally a level headed and calm person but this discovery happened just days after Public Storage, unbeknownst to me, raised the rental fee $ 45.00.
I contacted the corporate office in California to try to seek resolution, at the very least to bring the rental rate for the leaky unit down to what it was the previous months but they were very uncooperative and said they had policies in place and they wouldn’t be lowering the rate or addressing the issue and that if I didn’t like it I could just move out.
This whole experience has been a bad one. Normally I don’t write these reviews and take the negative ones with a grain of salt chalking it up to some person who is just dissatisfied with life and wanting to make trouble, That is truly not the case in this situation. I have had good experiences with Public Storage facilities in the past, so there are good ones out there, so if you can afford to drive a few extra miles, I strongly urge you not to use this facility. If you do use this place, I wish you the best of luck. Thanks for reading.

Beware: They jump your pricing up halfway through your contract. I paid a full year in advance and because the pricing was jumped up halfway without me knowing my last month I thought was paid for actually wasn’t. I got the rudest call from the employee at the store telling me to pay or to get my stuff out (in 4 hours). There was no understanding of the situation and the least they could’ve done was provide me the opportunity to get my things out the next morning. It was a complete mix up because I never knew about the rate increase but they definitely didn’t have to speak to me like I was just trying to skip out on paying them, especially when they were prepaid for a year!