Presence Holy Family Medical Center

I’m not sure why they only have 2 ½ stars ?
I came in tonight for a sleep study and so far the entire staff from reception to admitting has been great.

This is the WORST HOSPITAL EVER. DR. Cahill and his staff are the worst of the worst. That man has no buisness practicing in the medical field. The staff can barly speak english and the way the handle there patients is a joke and very disturbing. God willing in the up coming year i pray that the law and a medical review board see’s what me and others have and that DR. Cahill and his staff will no longer be practicing medican.

I had outpatient surgery here in 2013. The nursing staff (nurses Cyndi and Edna in recovery, nurse Jung and patient care tech Lauren P in preop) were all very caring and competent. The anesthesiologist, I forget her name she was a young Indian woman, was great too. Of course my doctor as well. The preop area was very clean and organized. The recovery room was old and dingy, but I don’t remember it well nor do I remember the OR. The surgery went great, my pain was taken care of afterward and I have completely recovered. I would have outpatient surgery here again if needed. Took off one star for the billing department, rude people working there.

On a sunday I ate a Belgian waffle then i whent to bed but during my sleep time I got sick i whent to the hospital and they told me i had cancer they admitted me to the hospital put me on antibiotics for 3 days then they did a colonoscopy found out that I have corns then they did xray found out my small intestines need to be cut. The dr talk to me and told me in two week i must come back for surgery on they took out my contacts they took out six inches of my colon and six inches of my small intestines stay in hospital for 5 days then i whent to a diffrant rehab I was there for two days then i got sick then i had to go back to the hospital and ones agin they keep me and told me that i need to have surgery again in 2 day which was ona sunday then i whent to icu for one day thento a room up on 6 floor they took go care of me for as sick as i was one week later on a Monday i found out that same rehab will not take me back the we found out that i was gooing to long term hospitals that was Holy Family accepting me when i got there the hospital look old and ran down but the night time nurses got me to calm down i was going to sign my self out with the first 10 minutes of me being there thank God i did not do that the nurse are under staff what im say ther not to many nurses which put to much of load on ones that do have the dr are very understanding of my needs i was there for 4 weeks it much better then some other rehab im now going to clinic as a out patient.

My Aunt is in the extended care department and has dealt with the most horrible treatment from the nurses at this hospital.
I have witnessed first hand the cold and complacent attitude they give the patients, just a constant air of «stop bothering me» from them.
The worst part is the one nurse that got mad at my Aunt for asking for things, mind you she cannot walk and is completely dependent on the nurses to provide everything. She asked the nurse for some ice and water, the nurse yelled «NO!» at her, slammed the door and left her thirsty for almost an hour. Who does that to someone that nearly died??? That woman should not be working with people at all, let alone a nurse. How my Aunt has been treated is borderline abuse in my book, once she is released I plan to make a formal complaint.

On March 10 th 2015 I went for out patient surgery. When I checked in I was sent to the financial office to pay up front for my procedure. This amount was preset by my dr. and the hospital. My experience from the nurses and the care thur my recovery was such a positive experience. I felt very well cared for.
Two days after I went home, I received a phone call from financial services, informing me that I would be getting a refund. I had not used all the time I had payed for in the operating room. Well, I thought besides the wonderful care I got, they were an honest institution. I was very impressed.
.As I started to feel better I called customer service about when I should expect the refund. I was told typically it takes two months. Well 3 months and 5 days after my procedure I have not received the refund. On top of it any time I have called customer service numerous times in the past month I have been told that they see the refund and will get back to me as to when I should receive the check. To this day I have not received a call back. This has turned a positive experience into a negative one. I am completely frustrated and angry. Clearly there is no customer service after you leave the hospital. I will not stop, I want my money back.

If I could give zero stars I would. The staff are the worse and could not care about the patient’s needs. The RNs have a job to do with a patient and when asked about it they will tell you they do not have time. NEVER and I mean NEVER bring loved ones here… they have nothing but excuses for their poor care!

holy family is the worst hospitol i could have taken my wife, the name holy family conforted me, thinking that my wife would be in good hands, the nurses are terrible & the doctors are even worst, hospitol staff cover for each others lack of caring & ability, my wife died, but if she was at abetter hospitol, i believe she would have survived.
Larry, M

Horrible place. It does not live up to its name. Its like the stage before hell. Reading all these bad reviews and this place still isn’t doing anything to become better. Why Is this place still open for buisiness. Dirty and smelly and the staff doesn’t seem to care to make the patient comfortable as they can.

Dingy old hospital with awesome people working inside. I went here only for a chest X-​ray for my 4 year-​old son. The registration employees were so nice! The one lady let me e-​mail her the X-​ray order because I only had a picture of it on my phone. The radiology technician was also super nice and very professional. If this whole place is full of people like them, you will enjoy your stay here (as much as you possibly can being that it’s a hospital and if you’re here it probably means you’re sick/​injured).

Horrible care! My grandmother was here for three days and two nights, the second night she was there I had to stay the night with her because she was terrified to be there alone. During the night she received no attention even when her oxygen dropped to 70%, if I was not there to run into the hallway and scream for attention she may have died.
Not only was care so below so par, the nurses (if you can even call them that) were rude and mean. They bathed my grandmother in her freezing cold room with freezing cold water and let her sit there naked for over 5 minutes while the person bathing her watched TV. She was humiliated and scared.
On top of the horrible care, rude and mean staff, the facility was disgusting dirty and food was basically inedible. The «nurses» would throw the wrappers from the alcohol pads and the blister cards from the medication on the floor when they were done and walk away. The garbage was not emptied in the 3 days she was there and if it wasnt for family being there with her every second of the day they would have never made sure she brushed her teeth or even got a bath (which may have been better after the horrific experience)!
Overall this place is a practical death sentence for anyone who stays there. DO NOT SEND YOUR FAMILY MEMBERS TO THIS SAD REPRESENTATION OF MEDICAL FACILITY.

I’d like to start of this review by stating that the level of care a loved one receives will vary greatly based on how involved the rest of the family is. Whether you think this sucks or makes sense, is up to you.
That said, my dad had a brain trauma in 2011 which resulted in a major bleed. Brain surgery, open skull, etc. The initial hospital basically wrote him off and said he would never wake out of his coma and breathe on his own.
Once at Holy Family, he woke up (yay, although this probably had nothing to do with them) and they weaned him off the vent in less than 30 days. This is after he was deemed unable to breathe on his own, EVER.
The nurses, the primary doctor on the case, and his neurologist were amazing. Lucky for us, he was able to stay under the care of the same neurologist from Lutheran while at Holy Family since he practiced in both facilities. He is still his neurologist. Dr. Lloyd Davis, in case anyone needs a good neuro in the Des Plaines area.
I am surprised at the viewer below about a doctor saying a CT scan needed to be read by a «real neurologist». My family is so happy with the care Dr. Davis has given my dad to this day.
Wound care at Holy Family is the best I’ve seen. They treated and healed a huge infection on his arm which was from a ripped P.I.C. line.
Some last thoughts, this is a hospital… it is filed with germs like any other hospital. Be very careful about bringing sick children around the patients as infections in a place like that spread like wild fire. It is also filled with existing viruses and bacteria. I can’t remember how many times I’ve seen parents with toddlers who let their children sit and crawl on the hospital floor! Um,. EWWWWWW.

This is a really bad place in terms of doctors and an OK place in terms of nurses.
My grandpa has a stroke and went here after his 3 week stay in an ICU. He was here for about a month and at first he was somewhat ok, more or less awake, but after 2 weeks he started sleeping more and more. We wanted to know what was going on, but could not get a hold of the neurologist at all. They did a few CT scans and we could not get a hold of anyone to tell us the results. His regular doctor there would never return my phone calls either. Finally, after a month, the neurologist called me on my cell phone at 7 pm on a Friday night (first time in a month, even though I had tried to reach him every day of that month), and told me that I need to take my grandpa’s CT scans to a real neurologist!!! So I ended up taking his CT scans to his initial hospital in Evanston and when the REAL neurosurgeon looked at his CT scans and said he needed a surgery ASAP!
There was so much more crap that was going on there with both of these so called doctors, it can take hours of writing.
The nurses were pretty good for the most part, although there were some lazy ones, but I guess there are some everywhere.
Bottom line, if you have a serious condition, DO NOT GO TO THIS PLACE, the doctors here are incompetent!

Great facility, was very impressed with the level of care my aunt received from nursing staff, wound care team and physical therapy. :)